Star Ford Lincoln

Thank you to my service advisor Christian for going above and beyond to assist in resolving the issue I had with my wheel locks. Unfortunately, few weeks ago I went to Star Ford Lincoln for an oil change. Th and beyond to assist in resolving the issue I had with my wheel locks. Unfortunately, few weeks ago I went to Star Ford Lincoln for an oil change. That day Seta Alexanian helped me with my service and unluckily whoever worked on my vehicle that day they forgot to put back my wheel lock back. It’s a service advisor’s job to check on everything before my vehicle comes out from the shop. However, Seta didn’t even care to check and that day without me knowing I went home without my wheel lock. Few weeks later I went back because I had a flat tire and I wanted to see if they can help me with that but unfortunately they figured out that my wheel lock was missing. Thank God Christian helped me that day and he called Seta to ask her one simple question. If she knew anything about my missing lock since she helped me last time. In front of me she gives him this ugly attitude and not even a single apology to me, she walks away. To be honest, I am really disgusted from her attitude and not satisfied with her customer service at all. I really hate to mention her name but I have to because no one deserves to be treated with a nasty attitude and I hope people read my review and never ask for her help at Star Ford Lincoln. Whoever goes to Star Ford Lincoln I recommend asking for Christian or any other service advisor. Thank you to Christian for his grate customer service, and ordering me a new set of wheel locks. More

I just had my car serviced. Excellent service and management staff and I had a greart experiance while I was at the dealership. Excellent service and management staff and I had a greart experiance while I was at the dealership. More

While making arrangements to pick up of a donated vehicle located at Star Ford in Glendale, we were advised that there was a huge storage bill to be paid before the car could be released. I contacted Manny located at Star Ford in Glendale, we were advised that there was a huge storage bill to be paid before the car could be released. I contacted Manny Arguello in the service department who advised two years of storage was owed, a figure which had become quite large. Once he found out the car was being donated to charity he did not hesitate to waive all fees owed and release the vehicle to us. My hat is off to this man, he is a credit to humanity. More

I got the Best service when my car needed service. Amy Blank greeted me with a beautiful smile.She explained every thing I needed and she is so professional and kept me updated on everything . I won't Amy Blank greeted me with a beautiful smile.She explained every thing I needed and she is so professional and kept me updated on everything . I won't go anyplace else . As long as Amy Blank is there to meet and greet.she does a great job even showed me what was needed .she's a great asset to your team More

They have had my vehicle for over a month with almost zero communication! I text: nothing. I email: nothing. I call: nothing! I reached out to Ford Motor Company to help get it resolved and Nelson and Ma zero communication! I text: nothing. I email: nothing. I call: nothing! I reached out to Ford Motor Company to help get it resolved and Nelson and Manny have been ducking their calls too! It is outrageous. They have zero interest in helping us to resolve this situation that is costing us in car rental every day that it drags on. Absolutely terrible. Go to any other dealership than this one. More

This dealership is terrible to work with. They've held our car for repairs for over a month with very little communication. We can't get anyone to return phone calls, and we are sitting wit They've held our car for repairs for over a month with very little communication. We can't get anyone to return phone calls, and we are sitting without a car - in Los Angeles. Terrible behavior by Nelson (the service advisor), and Manny (the service manager). More

I was lied to about vehicle etching. they told me it's mandatory and it was not included in advertised price of the car. very dishonest. they told me it's mandatory and it was not included in advertised price of the car. very dishonest. More

Okay, I booked an appointment for tomorrow at 10am to have the transmission checked. I called to confirm and talked to a service rep. He told me to bring it in but they wouldnt look at it for awhile. have the transmission checked. I called to confirm and talked to a service rep. He told me to bring it in but they wouldnt look at it for awhile. This is my work truck and I work 5 days a week. He then told me he had a truck in the service shop for over a month and they havent serviced it. I ask "Why should I bring it in if it might take a month? He said it was just a list and they get to it when they can. Well that made me feel really good so I called Gaplin Ford and they wouldnt even make an appointment. What ??? More

Horrible customer service, gouging on rates and fees . We will not use them again! Very poor experience! We will not use them again! Very poor experience! More

They gouge and over charge x plan customers. Over pricing mustang mach E by $7500. Buy your Ford from a different dealer Over pricing mustang mach E by $7500. Buy your Ford from a different dealer More