Star Ford Lincoln

Awesome service! Yesterday afternoon I wondered in to Star Ford looking for Fiestas, and ended driving my brand new Fiesta home! I was really impressed with the frien Yesterday afternoon I wondered in to Star Ford looking for Fiestas, and ended driving my brand new Fiesta home! I was really impressed with the friendliness and efficiency of both Sasha and Freddy, they should really be commended. Thank you so much for such efficient and awesome service. Keep up the good work. More

Good and very frustrating My Edge was vandalized and I purchased the driver side mirror on a Friday before Labor Day. I was informed that if the part arrive by Saturday it coul My Edge was vandalized and I purchased the driver side mirror on a Friday before Labor Day. I was informed that if the part arrive by Saturday it could be installed which my service writer, Sam, agreed to fit me in. I called Saturday about 1 pm and was informed that the closing service writer would not take my vehicle and wouldn’t even talk to me. I was without a vehicle for the long weekend and having neck problems I couldn’t turn my head to drive without the mirror. The Edge was fixed immediately on Tuesday upon Sam’s return. Very bad long weekend without a car because someone decided that I was not worth talking too - thank you Star Ford!! More

Fast and Easy Service Melissa and Javier are the only two I worked with on my 2016 Mustang. They are amazing customer service reps. My service is always completed on time. Melissa and Javier are the only two I worked with on my 2016 Mustang. They are amazing customer service reps. My service is always completed on time. Excellent communication. Thank you very much for excellent service. More

Good Communication about mechanical repair needed Easy to work with, good communications for both the mechanical repair needed & expected date of completion of the repair, and I appreciate the email l Easy to work with, good communications for both the mechanical repair needed & expected date of completion of the repair, and I appreciate the email letting me know when the vehicle is ready More

Quick and Easy Service I arrived for my 8:00am appointment at 7:15am prepared to wait. To my surprise, they took me immediately. My service was done in an hour and a half. S I arrived for my 8:00am appointment at 7:15am prepared to wait. To my surprise, they took me immediately. My service was done in an hour and a half. Sam was my service advisor and she was awesome. More

Another awesome service visit I had an appointment for 10:30, but when I was ready to leave home, my car wouldn't start! Go figure! But no problem...the service center was kind eno I had an appointment for 10:30, but when I was ready to leave home, my car wouldn't start! Go figure! But no problem...the service center was kind enough to let me come in later in the day. More

EXCELLENT CUSTOMER SERVICE, RANDY DUCKETT MY SERVICE WRITTER Met with my Service Writer Randy Duckett. Regarding Transmission problem with my new 2018 Ford Edge. I was very impressed with Randy he listen carefu Met with my Service Writer Randy Duckett. Regarding Transmission problem with my new 2018 Ford Edge. I was very impressed with Randy he listen carefully,type all my concerns in the computer.Reviewed with me all the information given afterwards. I was very pleased that he understood my concerns clearly. Work was perform and corrected in a timely a manner. Randy informed me my SUV was ready to be pick up. Randy took the time afterwards to explained all the work perform to my satisfaction. Outstanding Attitude !!! More

Excellent customer service from Javier!!! He's the best! Best service ever! This Star Ford in Glendale is the best! Very professional, attentive, and efficient. I highly recommend them! Their recommendations Best service ever! This Star Ford in Glendale is the best! Very professional, attentive, and efficient. I highly recommend them! Their recommendations of further repairs or new tires were not pushed on me. Javier has been by far the best customer service person I have every had! Thank you! More

Good. Took my in car in for maintenance, the woman who attended me was great, polite, and proffessional. Once my car was done, she took it upon herself to b Took my in car in for maintenance, the woman who attended me was great, polite, and proffessional. Once my car was done, she took it upon herself to bring me the car, that extra effort she put in not many people would do that. Thank you. More

Best experience ever This dealership has always taken care of me and my car. They are always ready to help and will do the absolute most for you. I thank Donovan so much b This dealership has always taken care of me and my car. They are always ready to help and will do the absolute most for you. I thank Donovan so much because he’s just amazing at taking care of his constumers. More