Star Ford Lincoln

very professional service Service advisor was professional and communicated clearly and in a timely manner. Car was actually repaired correctly for the first time. Friendly sta Service advisor was professional and communicated clearly and in a timely manner. Car was actually repaired correctly for the first time. Friendly staff and a positive experience. More

For your info! For the first time in almost 15 years using this Dealership Service Center for my old and new Lincoln Navigator, this is the very first time I am very For the first time in almost 15 years using this Dealership Service Center for my old and new Lincoln Navigator, this is the very first time I am very disappointed with the Service Department. First of all I had requested Seta Alexanian to serve me but even though the Bill was issued to her name the service was provided by Andrew Banales who was more in managerial position I guess than Service Department. I asked for regular service because I was going for a road trip and I didn't realize that my Mileage was already 39.8K very near to 40K of I suppose for a special service?, he didn't even remind me or state any concern? I am not sure even if I should have concern or not? Secondly it was clearly written full service including Car wash and interior vacuum, but when I picked up my car there was no touch on exterior or interior cleaning? He didn't even offer me ride when I left my car for service? And finally my Bill didn't have any Inspection card attached to show what was the result of multipurpose inspection of my car, even though it was written there should be one. I left without any complaining because I didn't have time to stay and argue and frankly speaking I am not even sure if anything at all was done to the car or I was just charged $ 98 for no reason? I am very disappointed. More

Eric S. & Team Eric S. and everyone who helped me are professional and care for their customers. The repairs were done in a timely manner. I'm very satisfied with th Eric S. and everyone who helped me are professional and care for their customers. The repairs were done in a timely manner. I'm very satisfied with the work done on my vehicle. More

Not happy. I was there for a recall for passenger side airbag. I also told them since my CAT replacement, my exhaust rattles a little when starting the car. My r I was there for a recall for passenger side airbag. I also told them since my CAT replacement, my exhaust rattles a little when starting the car. My recall card indicated free transportation, loaner or rental. I was given a rental voucher to Enterprise. Enterprise took half hour to get me the vehicle which was a Ford 150 truck. Then they said they need to wash the truck, so basically I had to wait another hour. I refused the rental & called Uber. When I came to pick up my car, they didn't fix the exhaust, said they couldn't hear anything. I took my keys & left. Very disappointed!!! More

Non Appointment Service The team there provides the level of service that is the key word to their dealership name -STAR. FORD. A sudden car problem that turns into a non app The team there provides the level of service that is the key word to their dealership name -STAR. FORD. A sudden car problem that turns into a non appointment service visit is not an issue for them. Thanks More

Sam & Team I called, and Sam delivered! I was in and out in about 45 min on a *Saturday* afternoon. And the courtesy car wash was greatly appreciated! Also, An I called, and Sam delivered! I was in and out in about 45 min on a *Saturday* afternoon. And the courtesy car wash was greatly appreciated! Also, Angela Chavez took a few minutes to walk me through my end of lease possibilities (even though Star Lincoln isn’t my homedealer) and I walked out feeling excited about the 2020 Lincoln I’ll be getting soon 🙌🏾 Star Lincoln will be my new home dealer for my baby, Black Diamond MKC! More

Best dealership in the business. All because of the people! I have had nothing but phenomenal experiences with these great individuals. They take a very personal approach and become your friends. I promise th I have had nothing but phenomenal experiences with these great individuals. They take a very personal approach and become your friends. I promise this is more than just a sales tactic. They are all genuinely kind and helpful individuals. This probably stems from the honest/kind manager, Mo, and I'm sure he hires only salespeople with his same philosophy. Good men and women, all of them. Paul A. was my salesman, and he is just a gem of a person. I recommend you ask for him, specifically. He deserves your business. Stand-up guy. Pleasure. "Cash also a lovely man.". Strongly recommend and I will never purchase a Ford anywhere else. Lifetime customer! More

Always outstanding Seta is amazing! Always a wonderful experience! Seta keeps you informed every step of the way! She is very professional in every interaction. The general manager Al Always a wonderful experience! Seta keeps you informed every step of the way! She is very professional in every interaction. The general manager Alex even came to meet us, thank you Alex for running such a great place! More

worst dealership experience i have ever had my experience with star ford was an absolute nightmare. i had my car towed to them on a thursday. i dealt with service specialist Sam. she was nice on my experience with star ford was an absolute nightmare. i had my car towed to them on a thursday. i dealt with service specialist Sam. she was nice on the phone initially and told me she would follow up with me the next day. i received no call from her the next day but i did receive an automated text saying i could contact that number if i had any questions. i texted the following day to check on the status of my car but no response. i called sam the following day on friday to see what the status was and she was unable to tell me any sort of eta, just that my car had not been looked at. i called on monday after again to follow up and they still had not even looked st my car and could not give me even a foreseeable date in the future that they would look at it. tuesday morning i called to let them know i would be towing it off of their lot since it had been there for four work days without any progress or updates on the end of the staff at star ford. of course, once i mentioned that, she then had the car looked at. she told us that she could not do a diagnostic until the battery was replaced which she wanted to charge $180 for. please note that the car battery was dead because the anti theft device had been enabled and because there car sat there from thursday to tuesday with no one looking at it, the battery died. i told her i did not want them to change the battery so i would be getting the car towed off the lot. i called her back to coordinate the tow and she did not take my call or call me back, she then went home for the day. when my tow truck arrived, they would not release my car because sam told the cashier we owed $115 for the diagnostic. however on the phone she told me she was not even able to do the diagnostic because the battery was not working. they turned my tow truck driver away and the cashier called me to ask for payment. i told her i did not owe any payment, nothing was agreed upon or signed and that i needed to talk to sam. she kept repeating over and over “i don’t know mam, i am just a cashier, i just need to take your payment”. i asked for her manager and she said he was gone and no one could get a hold of him. she and multiple other people on site continued to argue with me and refused to release my car. they said they were trying to contact sam or the manager of the dealership, manny, but no one was able to reach them. i told them i was going to come down with my title and the police to have my car released and then all of a sudden they said they had the approval from sam to release my car. this was the biggest nightmare of my life and was a waste of 5 days waiting on my car to be repaired or even looked at. i had it towed to a locally owned garage and they looked at it same day - come to find that they were able to charge the battery and it worked again. they suggested we get a new battery but i was able to drive off the lot same day. i will never return to star ford and i will be sure to tell everyone i know about the absolute headache of an experience i dealt with there. even if i didn’t feel that they were trying to swindle me with repair work i didn’t reall need done or a battery that didn’t need replacing - the worst part still would have been sam and the way she dealt with my situation. she never returned my calls and deliberately passed my account on to someone else so she didn’t have to deal with me. i’m also very disappointed that the manager never got involved or contacted me after the fact. More

Didn’t nothing to fix my brand new defective Navigator Absolutely the worst costumer experience of my life. No attempt to fix my car in three service trips. Lied to me repeatedly. Unhelpful and unethical p Absolutely the worst costumer experience of my life. No attempt to fix my car in three service trips. Lied to me repeatedly. Unhelpful and unethical people. More