Star Ford Lincoln

Terrible worrkmanship Came in on a Friday for routine oil change - was told I also needed a wheel alignment. Received car back with terrible wheel chatter and alignment was Came in on a Friday for routine oil change - was told I also needed a wheel alignment. Received car back with terrible wheel chatter and alignment was completely off (pulling to right) when these issues were not effecting the car prior to the work. Had to take my car in on the next Monday to a different mechanic to get everything fixed. Received a write-up for how off the alignment and wheel balance was. I have serviced my car at Star Ford every time for over 8 years - this is now the second time I've gotten it back with tire and alignment issues. I pay a premium to go to the factory dealer and I get a car back in worse shape than it came in. Really poor... Randy was great. Very personable and friendly. My issue is with the work done to the car and how half-assed it was. More

Amazing Harry was helpful and friendly. He was able to help us answering our questions about the car and letting us know everything we needed in terms of docu Harry was helpful and friendly. He was able to help us answering our questions about the car and letting us know everything we needed in terms of documents to get vehicle. More

Zato is the Best! Want to give a big thanks to Zato in the service department. Every time I pull in for service she is always right there, and she understands my needi Want to give a big thanks to Zato in the service department. Every time I pull in for service she is always right there, and she understands my needing my transportation (Bkacky, and Lil Blacky) at tip top shape for my Pasadena Woman’s Club members. More

Always great service. I have had several reasons to use Star;s Lincoln service since recently moving to California, and each trip has been smooth. Seta Alexanian, the Linc I have had several reasons to use Star;s Lincoln service since recently moving to California, and each trip has been smooth. Seta Alexanian, the Lincoln service rep, has been great. More

Great great game to enjoy and fun for free and fun if you’re in a great mood for fun or a good game to get you and you want it too long you have to get it great game to enjoy and fun for free and fun if you’re in a great mood for fun or a good game to get you and you want it too long you have to get it More

Visit to service dept. Just stopped at service dept. to have my windshield wipers replaced. Spoke to my service advisor Jose. As usual, Jose had me out in about 15-20 minut Just stopped at service dept. to have my windshield wipers replaced. Spoke to my service advisor Jose. As usual, Jose had me out in about 15-20 minutes. Jose is the main reason that I drive to Glendale for anything to do with my truck. He has been amazing. There is a Ford dealership about a mile away from my business but I prefer to drive the extra 15 miles because I know the level of service that I'm going to get. The same goes to purchasing a vehicle. I buy Ford because of the level of service that I get and I buy at Star for that exact reason. More

Got taken care of extreme well! Donovan our service guy was so on top of it! Really wanted everything to come out right and he displayed care! All matters if repairs were done correc Donovan our service guy was so on top of it! Really wanted everything to come out right and he displayed care! All matters if repairs were done correctly. More

Amazing customer service My fiancé and I were there just browsing and ended up purchasing a brand new truck all due to the great customer service we received from Leo. He was My fiancé and I were there just browsing and ended up purchasing a brand new truck all due to the great customer service we received from Leo. He was very knowledgeable. He acknowledged us as soon as we walked in and made us feel welcomed. He wasn’t pushy and had a friendly positive attitude at all times even though we told him we were just looking around. He took his time to show us a few cars and trucks and by his great customer service we didn’t feel like browsing down Glendale blvd anymore. We are very happy with our purchase and we hope to continue to make business with Ford and Leo in the future. I hope he’s getting recognized for his great customer service. He deserves it. More

Randy Duckett is the best. Having been a car owner for the past 48 years, it is not an exaggeration to say Randy is the kindest, most thoughtful and most thorough service manage Having been a car owner for the past 48 years, it is not an exaggeration to say Randy is the kindest, most thoughtful and most thorough service manager I have ever had the pleasure of dealing with. Thank you, Randy. More

Didn’t explain issuers after car service I took my car in for an oil change and “the works” (checking tire pressure, fluids, etc). I was told the process would take 2 hours, but it took 3 hou I took my car in for an oil change and “the works” (checking tire pressure, fluids, etc). I was told the process would take 2 hours, but it took 3 hours, which I understand if they were having a busy day. When I was pinged that the service was done and I came back, the original service agent wasn’t around. I was standing around for a while before I flagged down another service agent, who realized the other person wasn’t around, got my paperwork, and helped me pay and get my car brought out. Before I left, I realized I should look through the paper work. It said that I had very little remaining in my rear break pads, plus other fluids that are very low and needs to be serviced. I went back in and asked the agent, and he explained these are things I should get fixed as soon as possible. So... why didn’t they tell me about these issues themselves before I asked? It seemed unresponsible and dangerous for them to not explain these car issues before I drove away, ESPECIALLY since the overall check up of the car was part of the Works, the point of the service I was there for. The oil change/the works price was reasonable, so i would go back to service my car, but not learning about vital information unless I ASK seems irresponsible and dangerous. More