Star Ford Lincoln

Excellent Customer Service This dealership has great customer service. Mark did a great job helping my wife and I find the vehicle we were looking for. Frank in financing was ve This dealership has great customer service. Mark did a great job helping my wife and I find the vehicle we were looking for. Frank in financing was very thorough with explaining and making sure we understood everything in our financing agreement. I would Highly recommend Star Ford Lincoln to anyone that is looking to purchase a vehicle. More

New car Sasha and Mo were great. I ended up buying a used Focus. My 2006 Focus catalyst was cracked and it would of cost almost $5000 with the other issues it Sasha and Mo were great. I ended up buying a used Focus. My 2006 Focus catalyst was cracked and it would of cost almost $5000 with the other issues it had. More

Exceptionally thoughtful and efficient Even without an appointment, Sam expedited my recall repairs and I was very happy with the speed and concern for my needs from the time I arrived unti Even without an appointment, Sam expedited my recall repairs and I was very happy with the speed and concern for my needs from the time I arrived until I left. More

Didn’t explain issuers after car service I took my car in for an oil change and “the works” (checking tire pressure, fluids, etc). I was told the process would take 2 hours, but it took 3 hou I took my car in for an oil change and “the works” (checking tire pressure, fluids, etc). I was told the process would take 2 hours, but it took 3 hours, which I understand if they were having a busy day. When I was pinged that the service was done and I came back, the original service agent wasn’t around. I was standing around for a while before I flagged down another service agent, who realized the other person wasn’t around, got my paperwork, and helped me pay and get my car brought out. Before I left, I realized I should look through the paper work. It said that I had very little remaining in my rear break pads, plus other fluids that are very low and needs to be serviced. I went back in and asked the agent, and he explained these are things I should get fixed as soon as possible. So... why didn’t they tell me about these issues themselves before I asked? It seemed unresponsible and dangerous for them to not explain these car issues before I drove away, ESPECIALLY since the overall check up of the car was part of the Works, the point of the service I was there for. The oil change/the works price was reasonable, so i would go back to service my car, but not learning about vital information unless I ASK seems irresponsible and dangerous. More

Aweome personnel Everyone one I dealt with was very professional, helpful, and personable. I did not feel rushed or pressured. They were all an absolute pleasure to de Everyone one I dealt with was very professional, helpful, and personable. I did not feel rushed or pressured. They were all an absolute pleasure to deal with. If I had one "negative" complaint, it would be that with the exception of doing the financial transaction, all deals are discussed and finalized in the open customer lounge with other customers who are purchasing cars or are having their cars serviced there. Apparently, this is common now at most dealerships? I'm just old fashioned and sort of liked the "old days" of being in a private office. Just my personal preference. But other than that, I would totally recommend this dealership because of the awesome personnel and service. More

Excellent car buying experience! Particular kudos to Paul Abeyta, the sales representative who showed us the car we were looking for. We enjoyed our time at Star Ford. Thank you. Particular kudos to Paul Abeyta, the sales representative who showed us the car we were looking for. We enjoyed our time at Star Ford. Thank you. More

wrong diagnosis I spent $750 there recently after my check engine light came on. The serviceman tole me that I needed to have a fuel injector replaced for approximat I spent $750 there recently after my check engine light came on. The serviceman tole me that I needed to have a fuel injector replaced for approximately $750. I approved this cost and then a few days later the check engine light was back on and my car quit running and I had to be towed to the Star dealership. This time the serviceman told me that it was the coolant system and that I also had a gasket leaking for a total cost of $1500. I had to approve it because my car stopped running. So for a total of over $2500, my car is running. I do feel like the first time that the engine light came on, Star Ford diagnosed my car incorrectly and I paid for a wrong fix. I also didn't' need to have the gasket replaced because there was a very minimal oil leak but I felt that I had no choice. This company made money on me and I feel that it was deliberately deceiving. More

Impressive Service I had service attendant Kevin in which I highly recommend having because not only was he a mechanic there at Star Ford but his knowledge and skills co I had service attendant Kevin in which I highly recommend having because not only was he a mechanic there at Star Ford but his knowledge and skills come in handy because he is able to explain everything in a way for the customer to understand. More

Thank you Every thing was Perfect . was absolutely amazing!! My experience was excellent from all individuals at Star Ford. I have raved to my friends. Thank y Every thing was Perfect . was absolutely amazing!! My experience was excellent from all individuals at Star Ford. I have raved to my friends. Thank you More

Amazing Leonardo Sorto was absolutely amazing!! My experience was excellent from all individuals at Star Ford. I have raved to my friends. This is how it shou Leonardo Sorto was absolutely amazing!! My experience was excellent from all individuals at Star Ford. I have raved to my friends. This is how it should be done. Everything was handled in a timely and professional manner. I will return to Star Ford for all of our future car purchases no doubt. They were simply kind, professional, and courteous people with a great dealership. These guys were also pretty amazing Amir Azizi, Kash Zargham, Just a pleasure dealing with you all!! Thank you for everything! More