Star Hyundai

Mark Stechel was a very competent and straight forward salesman. He made purchasing the vehicle very easy and comfortable for me. He spent a good time explaining the functions of the Hyundai Tucson. salesman. He made purchasing the vehicle very easy and comfortable for me. He spent a good time explaining the functions of the Hyundai Tucson. More

The team was friendly and all my questions were answered. This was my first time here and I plan to go back. Thank you so much. This was my first time here and I plan to go back. Thank you so much. More

Everyone was polite and attentive. My salesperson was personable and intelligent, able to answer all of my concerns. From the time I walked, including my test drive, and my lease deal was complete, was u personable and intelligent, able to answer all of my concerns. From the time I walked, including my test drive, and my lease deal was complete, was under two hours. An enjoyable experience. More

There were straight to the point and kept it simple just the way we liked it. Couldn't be more satisfied with the overall experience. the way we liked it. Couldn't be more satisfied with the overall experience. More

This review is for the Service department and does not reflect any of the mechanics. My review has to do with poor customer service by Advisor Byungju and Service manager Ed. Also, in the past I have ra reflect any of the mechanics. My review has to do with poor customer service by Advisor Byungju and Service manager Ed. Also, in the past I have rated this same department 5 at least three times. I purchased my Santa Fe in Pennsylvania in 2018 with an extended warranty. I called the sales person in PA. to see if the part that I wanted fixed is covered. He called me back and said yes. I brought my car to Star Hyundai and after it went to the mechanics, I was told the part was not covered by the warranty. After discussions, I asked Byungju if he can call the Hyundai dealership in PA. to check why he said it was covered. He said it does not matter, we are not associated with them. I said can you just call them and he said to go there and let them fix it. At that point, I asked for the manager and then Ed came to the outside of the office. He agreed with Byungju and said that the warranty company would not pay for the work to be done and again I could not get him to call the sales person who sold me the car and said the part is covered. So I said, then when I get your Star Hyundai survey, I will give a low rating for poor service and his comment was do not come back here. I never heard that when I gave them a 5 rating. When I got home, I made the call to the warranty company, and Star Hyundai was right. All I wanted was the advisor or manager to make the call to my sales person just to see why he believed it was covered. They never took that extra step to just make a simple call. That is poor customer service. I guess since Ed does not want me back, if I need to use the extended warranty, I will go to an independent mechanic. A simple phone call would have made a score of 1 to a 5. More

Star Hyundai was good to me. They met my needs in vehicle I was looking for. No hassles. Only downside is parking lot too small. I was looking for. No hassles. Only downside is parking lot too small. More

I was very upset.When finished check up my car, I have I was very upset. When finished check up my car, I have to pay. But counter person put air pot her ears, So rude attitude. I was very upset. When finished check up my car, I have to pay. But counter person put air pot her ears, So rude attitude. More

The experience at Star Hyundai was amazing. When I picked up my car there was a problem and rather than fix it n return it to me they gave me another new vehicle! No hemming n hawing trying to get me to tak up my car there was a problem and rather than fix it n return it to me they gave me another new vehicle! No hemming n hawing trying to get me to take the same one. I was given a beautiful loaner truck till my suv came in the next day. My salesman Mr Han cuts to the chase as does his mgr whose name I forgot. Manager was so nice and accommodating. Thank you it was so greatly appreciated in this tough crazy world. Thank you Diane Delia More

I had my Tucson serviced for a recall and then an oil change. Everyone in the service department is friendly and helpful . I will definitely go back in the future. change. Everyone in the service department is friendly and helpful . I will definitely go back in the future. More

We were looking for a particular Genesis G80 color combination/package. They made an easy experience and transaction. Nothing but good things to say. Signed, sealed, delivered. combination/package. They made an easy experience and transaction. Nothing but good things to say. Signed, sealed, delivered. More