Star Hyundai

Good experience from this service center. Jessica Santana is super helpful and genuinely kind. I have nothing negative to say about this service center. Jessica Santana is super helpful and genuinely kind. I have nothing negative to say about this service center. More

BUYER BEWARE – STAR HYUNDAI If you value honesty, transparency, and integrity, think twice before doing business with Star Hyundai. On May 27, I went in to cancel my extended 10-year warranty alon transparency, and integrity, think twice before doing business with Star Hyundai. On May 27, I went in to cancel my extended 10-year warranty along with the vehicle and tire & wheel protection plans. I met with their manager Phil, signed all required paperwork, and was told the prorated refund process was underway. Fast forward nearly three months later, and I’m still getting nothing but the runaround from their finance manager Charlie. No ETA on a check. No straight answers. Just excuses. Today is August 11, and after calling Horizon Portfolio Protection directly, I learned something infuriating: they did not receive my cancellation paperwork until August 6 — over two months after I signed the cancellation forms. That is also the date the dealership marked as the official “cancellation date,” shortchanging me further on the refund amount I’m entitled to. This is not just poor customer service — it’s dishonest and deceptive business practice. Star Hyundai had my signed cancellation in hand on May 27, yet delayed submitting it for over two months, all while holding onto my money and misleading me about the status. If you are considering doing business here, beware: Once they have your money, good luck getting it back. Expect delays, lack of communication, and evasive answers. Document EVERYTHING and prepare to escalate to outside agencies if needed. I regret ever trusting Star Hyundai and hope this review helps others avoid the frustration, dishonesty, and disrespect I’ve experienced. More

they lied about how long my appointment would be even with an appointment Bad service with an appointment Bad service More

Good to Mr. Jin good good good good good good good good good good good Jin good good good good good good good good good good good More

My experience at the service center was very good, from the minute I got there until I left. Everyone worker , from counter service to mehanic could not have been nicer. I will continue to go there on a the minute I got there until I left. Everyone worker , from counter service to mehanic could not have been nicer. I will continue to go there on a regular basis. More

Hourly labor rate too high. Price quote on future work also very high. Will get other wuotes Price quote on future work also very high. Will get other wuotes More

I had a great experience there. Mark and Phil were great. Very smooth .professional and friendly. I would Def recommend to a friend. Mark and Phil were great. Very smooth .professional and friendly. I would Def recommend to a friend. More

My 4 times free oil change is done. so I am grad I don't have to visit this place any more. Waiting area is so dirty and customer service faculties are so un professional and rude so I am grad I don't have to visit this place any more. Waiting area is so dirty and customer service faculties are so un professional and rude. More

No response, customer service and no return call. No good service service center. Thank u No good service service center. Thank u More

I was able to drive right in, no waiting. I was called in for the paperwork within a few minutes. The waiting area was comfortable. I decided to go out for a little while and I received a pho I was called in for the paperwork within a few minutes. The waiting area was comfortable. I decided to go out for a little while and I received a phone call as soon as my car was ready. More