Star Hyundai

I left the dealership last Sunday believing that I was leasing a 2025 Hyundai Tucson Hybrid. When my wife and I arrived to pick up the new car, they told us we had leased a Tucson that was not a hybrid. M leasing a 2025 Hyundai Tucson Hybrid. When my wife and I arrived to pick up the new car, they told us we had leased a Tucson that was not a hybrid. My wife stopped me from storming out of the dealership that day, but I am deeply disappointed and quite angry at their "bait and switch tactics." We read other reviews of Star, which were mostly quite laudatory. They won't get a great review from me--ever. Even if they had told us that we were getting a regular Tucson at that point, I would have stopped the sale and negotiated for the car that I wanted. They also kept us waiting for 5 hours when we came to pick up the car. When I read the other comments, it just makes me crazy. These people are slick and they know how to make you just want to finish the transaction and get the xxxx out of there. More

first, They did not give me the correct address for the service department. Second, they didn't give me any estimated time to finish the service. I have to wait for 5 hours. I kept asking one of the front service department. Second, they didn't give me any estimated time to finish the service. I have to wait for 5 hours. I kept asking one of the front desk ladies in the service department if I got a loaner car since I was waiting too long, but they ignored me and looked down on me. and give me an attitude. It was a really bad experience with them. More

They are very attentive on your service request . Keep up the good work. It’s 10 star Keep up the good work. It’s 10 star More

I had an emergency need, and Jessica in Customer Care got me in right away, and the problem was solved within a couple of hours. Thanks, Jessica! me in right away, and the problem was solved within a couple of hours. Thanks, Jessica! More

Star Hyundai dealership offers exceptional service, knowledgeable staff, and a seamless car buying experience. Highly recommended! knowledgeable staff, and a seamless car buying experience. Highly recommended! More

I always have a great experience at Star Hyundai. I am a repeat customer and will return to get my daughter a Hyundai as well. I am a repeat customer and will return to get my daughter a Hyundai as well. More

Mark Stechel and Phil Robinson were a pleasure to deal with. They listened to what I wanted and found exactly the right vehicle for me. Mark's tutorial with all of the new gadgets and displays was very with. They listened to what I wanted and found exactly the right vehicle for me. Mark's tutorial with all of the new gadgets and displays was very helpful. This is why this is the 3rd car I've bought from Star Hyundai! More

Purchased 2 cars. Treated very well. Explanation of components was very good. I would definitely recommend . Treated very well. Explanation of components was very good. I would definitely recommend . More

The Process took way too long. Also, the payments were way too high. We wound up paying even more for a vehicle that is less expensive than our previous Santa Fe. Also, the payments were way too high. We wound up paying even more for a vehicle that is less expensive than our previous Santa Fe. More

professional sales people and excellent customer service Everyone is very friendly and welcoming and willing to take the time to provide excellent customer service Everyone is very friendly and welcoming and willing to take the time to provide excellent customer service More