Star Hyundai

IN BRIEF: I was looking for an Elantra GLS in Sept 2011. The car was in demand, so it was slow going until I had the good fortune to reply to an e-mail from Victor Dong, of Star Hyundai, whom I found to be The car was in demand, so it was slow going until I had the good fortune to reply to an e-mail from Victor Dong, of Star Hyundai, whom I found to be refreshingly straightforward. On the phone, he quoted a very good, no-haggle price for a car he expected in roughly a month. I met him the next day and accepted the offer, leaving a refundable deposit. He listed the exact value of all other closing costs and maintained regular phone contact until the car arrived--in less than 3 weeks. The deal was closed during the 4th week. I had an unstressful and surprisingly enjoyable car-buying experience with Victor at Star Hyundai. IN DETAIL: After internet research and test drives, I started to seek quotes for an Elantra GLS automatic (without the $600 “preferred” options) in Sept. '11, using websites (consumer reports/zag, yahoo, cars.com, edmunds), e-mails to dealers, and showroom visits. Bad timing. The guaranteed zag quotes were attractive--“$500 below invoice”--but ultimately useless because Elantras--esp. in simple trim--were so scarce (great reviews; shortage of Japanese cars post-Fukushima) they were being reserved by buyers before delivery to dealers (typical during sept-oct accr. to edmunds forum “Hyundai Elantra prices paid and buying experience”). The dealer e-mails I received were mostly pre-scripted, evaded the request for a quote, and just tried to get you into the showroom, visits to which were, to be polite, a waste of time. In contrast, I received one refreshingly plain English e-mail reply from a sales rep, Victor Dong, of Star Hyundai. On the phone, he explained that several GLS models were expected by the dealership in roughly a month--albeit equipped with the preferred package and auto-dimmable mirror, options I hadn’t originally sought. He made a simple no-haggle offer: $500 below MSRP. I met him the next day, accepted the offer, and left a $500 refundable deposit. He also listed the exact values of all other final costs (tax, registration, documentation). I found Victor highly personable, and direct. He predicted the car’s arrival in 3-6 weeks, during which he courteously updated me with regular phone calls (it arrived in only 19 days). The deal closing went smoothly and with no surprises. Vadim let me know how few car features were actually covered for a full 5 years by the “5-yr” limited warranty; nonetheless, I didn’t buy an $1800 platinum protection plan to cover those features for 10 yrs. Was this a good deal? Yes, for two reasons: (1) objectively, the price I paid was comparable to or better than recent local sales [Edmunds true market value = $555 below MSRP; US News what others paid = $25 below MSRP; the US News estimate was higher mainly by a $182 regional advertising fee that edmunds didn’t include]; (2) subjectively, because I found no better price elsewhere, and because of saved time and avoided stress. More

I highly recommend Star Hyundai. The staff is very friendly, fair, and honest. After visiting other dealerships and contacting some online, those qualities seem to be in short supply. When I met Z friendly, fair, and honest. After visiting other dealerships and contacting some online, those qualities seem to be in short supply. When I met Zack Lintz, I was a bit tired of some of the nonsense I was getting from the other dealerships I visited or contacted online. I researched prices for the 2011 Elantra at the time and I knew what a fair price was and what a very generous price was. So, the first thing I said to Zack was that I've gone to a couple of other dealerships, test drove the car I want, and now all I'm looking for is to buy the car from an honest dealership at a fair price. He not only gave me a very generous price but took it a step further. He asked me if I had a trade-in. I didn’t even mention it because it was 17 years old, had a bad coolant leak from the timing chain cover and was in bad shape. I checked the trade in value and it wasn't even listed because of the condition it was in. When he asked me if I had a trade-in I told him that he wouldn't want it. He said he wanted to know about it anyway. So, I told him the condition it was in and that I knew it wasn't worth anything. He said it was OK, and then gave me an additional $300 off an already very generous price. On top of that, Zack is a real friendly and personable guy. Philip Robinson is an amazingly friendly and helpful sales representative. When I went to pick up my car, he took his time going over the features of the car and answered my questions. He stayed in touch with me to see how things were going with the car and emailed me a couple of times just to see how things were. He also gave me his cell number and personal email in case I wanted to get in touch with him. I just took my car in for an oil change at the service center in Flushing and I saw Philip there. He came over to me as I was leaving and remembered who I was. The last time he saw me was April 2011; here it is five months later and he comes over to see how I was doing. You just don't find too many sales representatives that take the time just to see how their customers are doing. During our conversation, I told him about a couple of small chips I had on my hood from some rocks that hit it when I was driving several weeks ago. I tried to touch them up with a touch-up pen, but the color didn't match well. All I planned on asking him was if he could send me another touch-up pen. He took a look at the hood of my car and said he was heading over to the dealership and asked me if I wanted to meet him there so his guys could take a look at it. I wasn't expecting that at all. Philip really cares about his customers and I'm telling you, he's really an easy person to get along with. I brought my car to the dealership and one of the guys really took his time fixing up those small chips. He saw a couple of other very small chips down below the grill that I didn't even see, and he touched those up as well. This dealership is a no-brainer if you're looking to buy a Hyundai. You're going to be very lucky if you can find a team like this at another dealership. I highly recommend that you visit them before you buy from another dealership. More

I spent weeks shopping at various Hyundai dealerships in the area. The two that are clearly at the top in sales and representation are Star and Nemet. Nemet unfortunately lags far behind. The service you ge the area. The two that are clearly at the top in sales and representation are Star and Nemet. Nemet unfortunately lags far behind. The service you get at Star is incredible -- alternatively, Nemet staff can be rude and dishonest. I am the happy owner of a new car in a rare color/trim combination because Star did everything they could for me. Star Hyundai is HIGHLY recommended. Sam, Zach, and Maneet are absolutely the best. I HIGHLY recommend this place. More

In trying to get a 2012 Elantra, was working with a dealer who didn't have one in stock and was trying to swap with a 2nd dealer in order to get one in. When it looked like he wouldn't be able to do i dealer who didn't have one in stock and was trying to swap with a 2nd dealer in order to get one in. When it looked like he wouldn't be able to do it by the time I needed the car, he referred me to the 2nd dealer, which turned out to be Star Hyundai, and assured me that the terms of sale we agreed to would hold. I called Star and Roy called me back promptly. Everything was as agreed and Roy was diligent in getting everything in place for the sale and in answering all of my questions. No hassles, no hidden charges, everything went smoothly and Roy was pleasant to deal with. I'm rating the price as "good" because Elantras are in such high demand right now that it's impossible to negotiate lower than the MSRP, but no complaints. Based on my experience, I would recommend Star Hyundai and Roy to a friend. More

I never thought buying a new car could be such a pleasurable experience. Over the past 10 years I've bought 8 new cars for myself and family members, and each time I left the dealerships feeling as pleasurable experience. Over the past 10 years I've bought 8 new cars for myself and family members, and each time I left the dealerships feeling as though I had been lied to, cheated and generally screwed. Then I found Star Hyundai. In December of 2010, I sent an internet inquiry to Star Hyundai for pricing on a new Sonata. I was immediately contacted by Victor Dong. I explained that my inquiry was just to find out about pricing and that I had an aversion to buying a new car in the winter. I told him I would contact him again in the spring. He was fine with that and did not keep calling me. In April, I called him and told him that due to a change in my financial status, I would have to postpone the purchase indefinately. He totally understood, and told me to call him when I was ready. In August I contacted him again to set up an appointment. When I got to the dealership, he was ready for me with all the information I wanted. I had researched the car and knew what price I was willing to pay. I was expecting to haggle on the price, but much to my surprise, the first price he gave me was lower than what I expected. Even with all the questions I kept asking, at no time did he make me feel as if I was bothering him. Even my daughter who was with me agreed that this entire meeting felt more like a visit with a friend. I ordered the car on the spot. Since I ordered a 2012 model, I was told it would 2 - 3 weeks before the car came in. At no time did Victor try to talk me into taking a car he had in stock. He knew exactly what I wanted and he got it for me. Everything Victor promised, he delivered, and the car even came in after only one week. Needless to say, I have and will recommend Star Hyundai to anyone who will listen. My sincerest thanks and gratitude to Star Hyundai and especially Victor Dong for making this car buying experience such an absolute pleasure. More

I have leased at least 12 vehicles in the past 20 years. From numerous dealerships in the Queens, Nassau & Suffolk Counties. By far the best experience Ive ever had, has been with Star Hyundai. My salespers From numerous dealerships in the Queens, Nassau & Suffolk Counties. By far the best experience Ive ever had, has been with Star Hyundai. My salesperson was Phillip Robinson. He was friendly, knowledgeable and HONEST!!! My past experiences with other dealerships had me prepared for the "bait and switch", the "shell game" the "catch" or the "this deals almost done, you just have to sitdown with our leasing agent" moment. At Star Hyundai those moments never came. Everything was upfront. I got a much better deal than I could of hoped for. The manager Sam was also very helpful. I would highley recommened this dealership to anyone who can appreciate honesty and integrity. Sincerly yours, Mayo Sanchez Flushing NY More

Bought a 2008 Azera at Star Hyundai on 7/25/11. From the first contact with Steve Dyer via email to the time I drove away in the Azera my experience was nothing but pleasant. A complete no pressure environ first contact with Steve Dyer via email to the time I drove away in the Azera my experience was nothing but pleasant. A complete no pressure environment. Took a long test drive with Jun who explained the car in great detail along the way. After we returned it took no more than 20 minutes to get a great offer on my trade as well as agree on a fantastic price for the Azera. Jun was a professional the whole time, treated me like a valued customer. I felt like he was really working to help me make a good deal. Of course I understand that the dealer needs to make money on a sale but I couldn't be more satisfied with the price on my end. Vadim in the finance department tried his best to sell me on an extended warranty however I declined. He did so in a manner that should make the dealership proud, no pressure, just laid out my options in a clear and concise fashion. I would recommend anyone in the market for a new or used Hyundai to shop at Star Hyundai before they go anywhere else. You will not be disappointed. Jun even offered me lunch as we waited for the paperwork to be completed. First rate all the way. Thanks Star Hyundai! More

A pleasure to do business with. I see why they get 5 stars. They were worth the extra driving (1 1/2 hrs. from our home). Gave us a great deal, great trade-in price for our van and never made us feel li stars. They were worth the extra driving (1 1/2 hrs. from our home). Gave us a great deal, great trade-in price for our van and never made us feel like we were groveling. Would use again and would recommend. More

Appreciated the "no run around" feeling of this dealership. They were honest, courteous and professional. I had gotten an internet quote from their representative....that was by far the l of this dealership. They were honest, courteous and professional. I had gotten an internet quote from their representative....that was by far the lowest and best quote compared to all the other dealerships that i had visited. They even reduced their price more. I had my car within no time. Very happy with it and the personal attention that they still continue to show. I would and have reccommended this dealership already. More

We have been shopping for a new car for a few weeks. We visited several dealers in our area and were turned off by their high pressure sales techniques. One dealer even had its sales people dragging peopl visited several dealers in our area and were turned off by their high pressure sales techniques. One dealer even had its sales people dragging people off the street to check out their cars. At Star Hyundai we were treated courteously, asked what our specific needs were and were shown a Sonata that met out needs exactly. We asked for their best price on the vehicle and the price given was acceptable without a hassle. All the benefits of the car were explained to us as well as the operation. Our salesman, Tom Tang, was very knowledgeable and saw us through the entire purchase process from the first hello to a waive good-bye as we drove our new Hyundai Sonata off the lot and on our way home. More