Star Hyundai

Jessica is fantastic as well as the staff. Waits are long in a cramped space but think this because they are a popular dealership and serve many. I was dismayed, that the free breaks I was t Waits are long in a cramped space but think this because they are a popular dealership and serve many. I was dismayed, that the free breaks I was told I was entitled to, cost me $375.00. The explanation was that the brakes were free but not the liners. This is misrepresentation and I feel I should be reimbursed. This was truly disappointing, but because I want to drive a 100% safe vehicle I felt forced. More

Jessica is great and deserves highest marks but the facility itself is not well suited for customers. It is cramped, old and does not reflect well on Hyundai. facility itself is not well suited for customers. It is cramped, old and does not reflect well on Hyundai. More

It takes more than a min to to get an appointment for a routine service checkin (part of warrant on new car). Then they make you wait more than 45 min just to see a service rep. I expect to be able to make routine service checkin (part of warrant on new car). Then they make you wait more than 45 min just to see a service rep. I expect to be able to make an appointment in a reasonable time; drop my car off and speak with a service rep quickly, and then leave so they can take care of the car and I can take care of things on my plate. I don’t want to sit around waiting. And this is the third or fourth appointment in a row (all routine appointments on a new car) where this has happened. I would not buy a car from them again. More

I dropped off my car for a check engine light that came on. It was late (July 5,2023) so I was a few blocks from the Star Hyundai Service Center. I parked the car on the street and waited to the next day t on. It was late (July 5,2023) so I was a few blocks from the Star Hyundai Service Center. I parked the car on the street and waited to the next day to call Star Hyundai Service. When I called the receptionist told me" I can not park the car on the street/(public street)". I said "you do not tell me where I can park the car on public street". My son went to drop off the keys and fill out the service report. A few days later. I called Star Hyundai said the repair is under warranty. So they replace a Knock Sensor. I picked the car up on July 10th. My son drove the car 15 feet the check engine light came back on. We drove the car back in the service. So from that time on I sent emails to the Service Mgr. for any updates. The responses from the Service Mgr. was rude. Sometime later the service Mgr. ended her email. For me to pick up the car and take the car to another dealership. Which is not what I expected to hear. Later the Service Mgr. told me that they need a tool to check the engine light issue. And after 2 weeks go by. I had to email the Service Mgr. again for any type update. She replied that the part the have is not the part they need. That they need to get another part. And they will not buy that part so they check the problem with my car. I was on vacation when I received that email. (total of 3 weeks in the service center) I went to pick up the car on August1,2023. The service advisor claims they can not order the part. The decision came from there upper management. Which seems strange. That a dealership service center does not want to fix a car. We received the car and the driver side window was slightly opened. I tried to close the window. It did not go up or down. So I had my son go get the service advisor. When I drove the car into the service center. She explained they do not touch the drivers side windows. But I explained that Star Hyundai had my keys for 3 weeks. That they are responsible for the car and any thing that's happens to it. They stated again. They worked on the engine and did not open the window. Then my son pointed out that every car being serviced has the drivers side window open. I showed them that they try to have the employees close some of the windows. But it was too late I saw the windows open on the cars in the service center. Also had a dashcam. It shows the car going into the service center. It also shows that car was just being moved around. Not to being serviced at all. And the best is the dashcam has audio. You can hear all the noise when the driver side window is open. So Star Hyundai Service Center lied about opening my window. More

Love this dealership! Bought 3 cars from star and very pleased! Will definitely recommend to friends and family. Phillip took care of me and made sure I was happy with my Bought 3 cars from star and very pleased! Will definitely recommend to friends and family. Phillip took care of me and made sure I was happy with my purchase, he’s truly the best! More

One of the best service centers I have ever been to! Customer service is always exceptional. Customer service is always exceptional. More

Jessica was great. My wife came into the shop and Jessica went out of her way to make her feel comfortable. It was a super pleasant experience. The work was also done q My wife came into the shop and Jessica went out of her way to make her feel comfortable. It was a super pleasant experience. The work was also done quickly and correctly. More

Andrew Lee was a great salesman to deal with and made the process of purchasing my new car easy. Having dealt with salesman at other dealerships in the process of buying this car I can say with certainty tha process of purchasing my new car easy. Having dealt with salesman at other dealerships in the process of buying this car I can say with certainty that he is much better than many others I spoke to. More

If I could give 0 stars I would. Years ago I got an Elentra here and thought to go back because I thought they were good, honest sales people. I was very wrong. I was given an offer Years ago I got an Elentra here and thought to go back because I thought they were good, honest sales people. I was very wrong. I was given an offer by one of the sales reps. Then the day I went to pick up the car, I called ahead and was told by the manager that they changed the deal completely. They said they made mistakes. I had already gotten all my information, finances, and life in order to pick up the car. I even canceled at a different - better - Hyundai dealership the same car so that I could buy from Star. I now was without a car because they were unwilling to make up for their mistake and we charging me more - 5 hours before I picked up the new car. I hope no one shops here. I've let the Hyundai Manufacture know about this as well. Shop somewhere else. Don't get taken advantage of. More

These guys were awesome! The communication was great and this was an extremely easy transaction. The communication was great and this was an extremely easy transaction. More