Star Hyundai

The experience was marked with a team of professional people who were extremely knowledgeable in their fields of expertise. The service manager was extraordinary people who were extremely knowledgeable in their fields of expertise. The service manager was extraordinary More

Shabby and disorganized is the best description of the experience. For a luxury brand car the facilities are low end in terms of comfort and amenities, Even the location of the service facility is inconve experience. For a luxury brand car the facilities are low end in terms of comfort and amenities, Even the location of the service facility is inconvenient (at least a mile from a major thorough fare, e.g., Long Island Expressway) in an obscure residential area of Queens.. And then the building itself is a hole in the wall with no clear signage or adequate entranceway for vehicles, (If you want to enter, you have to honk your horn for the closed door to be opened,) To provide greater detail; I originally arranged for valet pick up and delivery only to be notified that morning that an unspecified 'emergency' prevented this from being provided. So I drove myself to the service center for my first annual maintenance and to have a possible problem with my battery checked out and have the NY State inspection performed. When I inquired later in the day about when my car would be ready I was told by 5 p,m. I arrived at that time and when I asked about the battery they realized they had not addressed the issue. And when they did it turned out they had to install a new battery (remember the car has less than 5,000 miles on the odometer!), So I had to wait 45 minutes for the new battery to be installed, When I asked about the NY State inspection, I was told that the test could not be performed until the car was driven for 20 miles because of the new battery. So I had to return the next day for the inspection. As far as the physical quality of the facility and amenities (the waiting room is a cramped with uncomfortable seating with virtually no refreshments worthy of the name). I suggest that your management visit any other luxury car dealership/service center (e,g., Lexus, BMW, Mercedes, Jaguar) to see what the standard for such level of facilities and service. The only positive part of my experience was the outstanding friendliness and performance by Jessica, the service representative, If you want to be a luxury auto brand then separate Genesis from Hyundai (the way that Lexus is separate from Toyota). Genesis should have both a dealership and a service center that is exclusive for this luxury car that meets industry standards both in terms of physical plant and amenities for clients. More

I have been a customer for at least 20 years. They are so professional . Zach is the best. Simon and Susie were very helpful. My daughter needs a car soon so I will be back!! Thanks happy new y They are so professional . Zach is the best. Simon and Susie were very helpful. My daughter needs a car soon so I will be back!! Thanks happy new year to all More

Purchasing a Genesis from Star Hyundai was quick and easy. Stress free with no hassle. Drove off in my new Genesis the same day. easy. Stress free with no hassle. Drove off in my new Genesis the same day. More

They were so kind and very pleasant. So I didn’t have to worry about it. So I didn’t have to worry about it. More

Friendly, efficient, easy to communicate with, feels like personalized service. I recommend them to anyone. personalized service. I recommend them to anyone. More

This dealer is the best. The manager Mr. Zach Lintz is very professional and he has the best customer service skills. He really goes above and beyond to ensure his customer i The manager Mr. Zach Lintz is very professional and he has the best customer service skills. He really goes above and beyond to ensure his customer is happy. I keep going back to his dealership because of him. He wants his customers to be happy with his dealership. More

Dealer was very friendly, approached me very professionally when i was waiting for a long time and displayed excellent knowledge while showing me a variety of Hyundai models, one of which i ende professionally when i was waiting for a long time and displayed excellent knowledge while showing me a variety of Hyundai models, one of which i ended up buying. Also helped & explained the insurance policies. The dealership manager was also very outgoing & accommodating. My cousin had bought a genesis from Star Hyundai and recommended them to me. I recommend them now too. Pleasure doing business. More

The dealership was easy to deal with and the service manager Phillip Robinson was professional, communicative, and Went above and beyond to make sure that my new car purchase was to my satisfaction. manager Phillip Robinson was professional, communicative, and Went above and beyond to make sure that my new car purchase was to my satisfaction. More

I went in for an oil change at 0800am and I didn’t get my car back until 1pm.. how long does it take for an oil change for tire rotation? Apparently half day for star Hyundai service! car back until 1pm.. how long does it take for an oil change for tire rotation? Apparently half day for star Hyundai service! More