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Star Motor Cars - Service Center

Houston, TX

4.8
394 Reviews

394 Reviews of Star Motor Cars - Service Center

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February 13, 2024

Excellent service as usual. Carlos Garza is the best Service Manager I have had anywhere. More

by leroy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie O'Neal
February 11, 2024

Carlos always gives great service - have been working with him for many years. I feel I can trust the team at Star More

by jackieverity
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos in Service
February 10, 2024

Great service and personnel. Have been using them for +/- 30 years. My adviser was Steve Downey until he retired. Now I have Carlos Garza. Loved them both. More

by gjabdo1935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Garza
February 09, 2024

I have been taking my Mercedes to Star for service for years. I keep returning because of the trustworthy and courteous service I receive there. More

by emailac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa and Mike in the service department
February 09, 2024

Great service provider (Teresa Smart). Great service for nearly 20 years. I highly recommend Star! More

by shd0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Colbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Smart - 5 Stars
February 07, 2024

Family owned and you are treated like a family member. Everyone you talk to is so genuine and kind!! They are great about communication as they have your vehicle in service.I love my service writer-she’s More

by BLESSINGSEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Seureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Jinks
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2024

5 stars for fixing my ignition problem so fast. Minus 3 stars for the text that "We didn't find a washer leak" (that started after I had my brakes replaced in December). No notation on my receipt More

by PNEMETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Teresa Smart
February 03, 2024

Teresa has been my maintenance advisor advisor for over 20 years. I always feel completely comfortable leaving the maintenance of my car to her. More

by COLOCRUDE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Smart
February 03, 2024

I learned they no longer service my 2000 MB E55 AMG. It was a BIG surprise. More

by BPARKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Two of your service reps.
February 02, 2024

Theresa Smart is the best. She has taken care of me for many years and multiple cars More

by MARK@GARYGREENE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Smart
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