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Star Motor Cars - Service Center

Houston, TX

4.8
392 Reviews

392 Reviews of Star Motor Cars - Service Center

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November 25, 2023

As a regular customer, I don't have difficulty obtaining a loaner if I need one. I trust Star to do the work that is needed and giving practical advice. They're friendly, too! More

by reneb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Garza
November 23, 2023

The service center and service manager Theresa are all outstanding. It's like coming to see family.... thank you very much More

by vjttwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa in Service - very outstanding
November 21, 2023

Great service . ! We have always been pleased . All the advisors are great to work with. More

by tej10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Jinks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa
November 18, 2023

Teresa is fantastic at her job you need to hire more likse her for service More

by wzerkow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Colbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2023

As always Teresa was responsive, courteous and a pleasure to work with. She is awesome. More

by bpsartori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa smart
November 18, 2023

Excellent service - called a few days ahead to make an appointment; they were ready for me and finished the routine service while i waited. More

by WILSONGW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie O'Neal
November 15, 2023

Star Motor Cars Mercedes is a first class operation. A car is only as good as the service department that stands behind it. Thank you Teresa! Thank you Star Motor Cars! More

by eharrell905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Colbert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Smart
November 15, 2023

Was able to take me in right away and fix my problem the same day. More

by nanhayden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Seureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Jinks
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Colbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Duer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Scherler, Allen Anejo, Eddie O'Neal, Howard Diskin, Richard Wahl, Bradley Nolen
November 15, 2023

Great sevice from Teresa Smart to quickly get a damaged tire repaced. Highly recommended for Mercedes. More

by DONAUCOIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Smart
November 14, 2023

Kept in frequent contact and did an excellent job on my repair. Clean car waiting for me when it was time to pick up. More

by KAJ.RAWSTRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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