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Star Nissan
Bayside, NY
3,304 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 6:30 AM - 5:00 PM
Tuesday 6:30 AM - 5:00 PM
Wednesday 6:30 AM - 5:00 PM
Thursday 6:30 AM - 5:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 6:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 3,304 reviews
July 31, 2013
Full of lies!!! Purchased a 09 Infiniti G37x S from Full of lies!!! Purchased a 09 Infiniti G37x S from sales person Richard Schultz at Star Nissan on July 05th. At the time of purchase I still have Full of lies!!! Purchased a 09 Infiniti G37x S from sales person Richard Schultz at Star Nissan on July 05th. At the time of purchase I still have two months left on a 11 Camry lease. Richard told me I can return the lease early to Star Nissan and I WILL NOT have to worry about the damage (dings and dents) on the Camry as well as the last two lease payments on it. It was very convenient for me the way this deal was set up so I was willing to pay for the convenience. I paid $24,780 for the G37x S with just under 25k miles on it. It's NOT cheap! Sure enough after I picked up the G37 and returned the Camry I was happy and everything with the new ride. Then Toyota Financial Service comes chasing me for the last two payments on the Camry which I have already returned! Then I called up Richard at Star Nissan and sure enough I was then told: "the deal was to only cover the damages on the Camry and not the last two lease payments. You did not purchase a new car but only a used car so there's no way we will cover the remaining lease payment on the Camry." My lesson learned since it was not written on a piece of paper. Frankly it's not a huge amount of money we're taking about here but this lying game about "we will take care of it" then all of a sudden it's not part of the deal crap just pisses me off. On the day of purchase I went with a friend who used to be an auto sales person and happened to worked with a person who knows Richard and he still managed to pull this one off on us. Advise from me is don't go to Star Nissan nor Richard ever. There are plenty of other dealers out there I'm sure who can do a better job then this. More
by BoTan
Employees Worked With
Richard Schultz
Helpful July 26, 2013
Customer service was excellent very clean and comfortable dealership. I purchased a Nissan pathfinder 2013 Platinum premium and after being at 3 different dealerships this dealership found the car and had it dealership. I purchased a Nissan pathfinder 2013 Platinum premium and after being at 3 different dealerships this dealership found the car and had it ready for me in 48 hours. Barry was a amazing salesperson and his customer service skills are excellent. Great dealership and great sales team!!! I would recommend this dealership to everyone!!! More
by DLajcaj84
Employees Worked With
Ba, Barry Ranjbar
May 24, 2013
My husband and I went to look at a 2013 Nissan Sentra and Altima. The salesman showed us both cars and we asked him to give us the price on each so that we could decide on one. He went to speak with a mana Altima. The salesman showed us both cars and we asked him to give us the price on each so that we could decide on one. He went to speak with a manager and when he came back he said they were busy and would have to call us to give us a price. Two months later we are still waiting for the call. Do they not want to sell cars? So we went down the street to Helms Bros and bought a C300! I guess they did me a favor by not giving me a price. My sister has also been waiting for 2 years for them to call her to schedule a test drive for a pathfinder. She bought her brand new Pathfinder at Koeppel. What is wrong with these people? More
by Rebcol1
Employees Worked With
Don't remember
May 23, 2013
I have purchase a car from this company not knowing that mr. livivngston has keep a copy of my documents and mr Livingston has purchased a car from this dealership and register the car without my consent.i mr. livivngston has keep a copy of my documents and mr Livingston has purchased a car from this dealership and register the car without my consent.i have call the dealership to speak to the man in charge of this dealer ship but I didn't get any phone call back or no one in this dealership has gave me any answers to why this man has register a car under there noses wthout me being present...and no one has made no attempt for me or to speak to anyone in charge . More
by lostsoul043
Employees Worked With
Kenny Livingston
October 19, 2012
This dealer has made an effort to make me feel welcome when I come in for service. We have had some issues but each issue has been resolved to my satisfaction each and every time. when I come in for service. We have had some issues but each issue has been resolved to my satisfaction each and every time. More
by quinten
Employees Worked With
Brian and Dennis
September 25, 2012
Worse dealership ever! Don't waste your time, this place is a joke. Rude customer service especially over the phone. Kept on insisting for me to take my deposit back and kept counter offering me with access is a joke. Rude customer service especially over the phone. Kept on insisting for me to take my deposit back and kept counter offering me with accessories that I didn't need. Stay away from this place! More
by will2012
Employees Worked With
Gus
August 07, 2012
This was my second experience with Star Nissan and I've had before far 2 Nissan cars from Cox Nissan and Koeppel, I was not too happy with my first experience, but my last experience was by far the worst. had before far 2 Nissan cars from Cox Nissan and Koeppel, I was not too happy with my first experience, but my last experience was by far the worst. All I can say is: SCAM & SCAM&SCAM. Do not go there and be ready of surprises when you sign final lease agreement, they were so rude, I'm speechless. Do not go over there especially if they are offering early termination of lease. More
by datikash
Employees Worked With
Head Manager Gus
July 13, 2012
Outstanding sales and service department. I purchased my new 2010 Xterra in June of 2010 and have never regreted dealing with Star Nissan. I have all my service work performed at the dealership where it has new 2010 Xterra in June of 2010 and have never regreted dealing with Star Nissan. I have all my service work performed at the dealership where it has always been a pleasure to work with their staff! This year it was my husbands's turn to purchase a new vehicle. He had been a Honda Civic, owner for over 15 years but is now is a proud owner of a 2012 Nissan Altima. His sales person, Theo was outstanding in all phases of the process as was Gus, Sales Manager. Thanks for the continued good service. More
by terryjsun
Employees Worked With
Theo, Theodoros M Theodorou
July 08, 2012
Request for internet quote for Nissan Altima 2012, get email from Christine Mangione that out the door price for $17990, then get her call to confirm that this price is include every possible fees. And si email from Christine Mangione that out the door price for $17990, then get her call to confirm that this price is include every possible fees. And since it is OTD, so its mean pay that price, and take the car without any attachments. Before visit this dealarship, also get her call to confirm that I am visiting the dealarship as promissed. However, once arrived the store, the manager tell me that she is off, and not in the store. I was supprise because she has told me to ask for her. Then I show the email to the manager, that he immiditlly decline the price, saying that price is not include the taxes and other fees. I feel get cheat. Then later, they say, she must made mistake. Can you believe, a mistake, it is a case of internet business fraud. So contact FBI internet business Fraud team. I will do that. Those people have to be punished. More
by lawandorder
Employees Worked With
Christine Mangione
