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Star Nissan
Niles, IL
391 Reviews
Thank you for taking a minute to learn more about Star Nissan, your certified Nissan dealer serving Chicago, Niles, Skokie, Evanston, Des Plaines, Lincolnwood, and a proud member of the Berman Auto Group. We’ve been in business for over 35 years, and in that time, we’ve developed a business model that puts excellence, transparency, and respect at the forefront of our relationships with the community. At our dealership, you’ll find an outstanding selection of over 500 new and pre-owned vehicles in stock at all times.
We have the 30-Day Perfect Car Promise, which gives you 30 days or 700 miles—whichever comes first—to make sure you’re happy with your purchase. If you aren’t totally satisfied, bring the car back and we’ll give you a credit for the original purchase price to be used at any Berman Auto Group dealership.
Star Nissan wants to do everything it can to accommodate all of its customers, which is why we’ve developed a team that reflects the communities we serve. Whether it's Russian, Polish, Spanish, Hindi, or Urdu, we can speak your language to give you the service you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 391 reviews
October 20, 2006
Several years ago I drove out to Star to look at some cars advertised online. I found a Maxima that I liked and the price was good. I asked the sales person if he knew anything about the previous owner cars advertised online. I found a Maxima that I liked and the price was good. I asked the sales person if he knew anything about the previous owner and he said he did not. At that time I did not consider using CarFAX to check on the car. After buying the car a friend ran the VIN for me through CarFAX and it came up as a previous rental car. Again, my mistake for not checking but I would never buy a rental! We ran the VIN's of most of the cars listed online and they were all rentals. To be fair, they are in business to make money, but I feel like I was misled when the sales person said he didn't know about the previous owner. He surely knows that they're selling rental cars. After owning the car for a while several problems became apparent and I attribute most of them to lack of maintenance and abuse from use as a rental. I had to have a key re-programmed for the car and service said to just come in without an appointment and they would take care of me. That visit took an hour - most of which my car just sat. On another visit for a hood that fluttered on the highway, I was told it needed an adjustment that would cost $70. I bought the "Gold" warranty for $1200 but they refused to cover this... And finally, after owning the car for several months I received a letter from the dealership, in a dealership envelope and on dealership letterhead. It was the salesman telling me of his real estate business, and how much he would enjoy having my business if I was shopping for a home. <Insert your opinion of this practice here> If you want to buy a car used as a rental, and don't mind the fact that people driving it before you didn't take care of it, shop at Star. I cannot comment on their new car sales, but my service experience was poor enough that I would not go back there. Service at Bill Kay Nissan in Downers Grove is far superior. More
by Nighthawk750
