Star Nissan

I give zero stars for service at this "Nissan" authorized service center. Dennis the technician who worked on my car was "clueless", the Service Manager - Richard Vasquez, instead of acknowledging authorized service center. Dennis the technician who worked on my car was "clueless", the Service Manager - Richard Vasquez, instead of acknowledging the issue and trying to resolve it reasonably, tried to defend the tech for his incompetence even when the tech acknowledged his mistake. Richard then calls me a "liar" and when I complain at his attitude says - I don't care for your business at this service center or your sales at the dealership ! I gave the service center ample opportunity to resolve the issue. I am disputing the $650.00 charge on my credit card. Reporting this issue to the BBB, and to as many regulatory bodies as possible, complaining to the Nissan USA network and publicize this complete case of incompetent, rude, and insolent service. As is evident I will make myself heard in as many forums as possible, and if it needs to be taken to the small claims court so be it. More

Went to service for a oil change. The service personal told me that I needed a major service. I told her that it can wait for a few more miles before I can do it, she would not accept that and kept tellin told me that I needed a major service. I told her that it can wait for a few more miles before I can do it, she would not accept that and kept telling me that I need it. I told her that I went to a different dealer and got the 15k service, she actually called that dealer to confirm. She would not accept a no for an answer. I almost walked out to go somewhere else, but I spoke to the manager instead. Later she came back telling me that my O2 sensor was bad and it would cost $350. What a rip off. She replaced my wipers because she said it was cracked. I replaced the wipers 3 weeks ago. I will never go there again. More

Several years ago I drove out to Star to look at some cars advertised online. I found a Maxima that I liked and the price was good. I asked the sales person if he knew anything about the previous owner cars advertised online. I found a Maxima that I liked and the price was good. I asked the sales person if he knew anything about the previous owner and he said he did not. At that time I did not consider using CarFAX to check on the car. After buying the car a friend ran the VIN for me through CarFAX and it came up as a previous rental car. Again, my mistake for not checking but I would never buy a rental! We ran the VIN's of most of the cars listed online and they were all rentals. To be fair, they are in business to make money, but I feel like I was misled when the sales person said he didn't know about the previous owner. He surely knows that they're selling rental cars. After owning the car for a while several problems became apparent and I attribute most of them to lack of maintenance and abuse from use as a rental. I had to have a key re-programmed for the car and service said to just come in without an appointment and they would take care of me. That visit took an hour - most of which my car just sat. On another visit for a hood that fluttered on the highway, I was told it needed an adjustment that would cost $70. I bought the "Gold" warranty for $1200 but they refused to cover this... And finally, after owning the car for several months I received a letter from the dealership, in a dealership envelope and on dealership letterhead. It was the salesman telling me of his real estate business, and how much he would enjoy having my business if I was shopping for a home. <Insert your opinion of this practice here> If you want to buy a car used as a rental, and don't mind the fact that people driving it before you didn't take care of it, shop at Star. I cannot comment on their new car sales, but my service experience was poor enough that I would not go back there. Service at Bill Kay Nissan in Downers Grove is far superior. More