Star Nissan - Service Center

coustomer service The guy name is Ronnie Morales is very rude and unprofessional attitude. I went there for my regular oil change and they scratch back of my car while The guy name is Ronnie Morales is very rude and unprofessional attitude. I went there for my regular oil change and they scratch back of my car while backing up. they are agree to do the complimentary repaint and loaner car. the guy Ronnie told me that he will speak to his manager and he will call me and let me know regard to this matter but he never did. when I called them back, the operator pick up the phone and stated he is busy but will call me back soon. I called like 5 times and he never answer or call me back. finally the phone operator told me to bring the car next morning and talk to him while I am there because he is really busy to talk(lied). they told me to come at 7:30 am when I was there on time but the guy didn't show up till 9am. I ask few of the guy there if they could help me but all said to me that he's the one whos going deal with me since he know all the stuff about this. finally he came and I went up to him and call his name, his first respond was WHAT without even looking at me. then I asked him what is the update on my car repainting for the damage that you guys did. he responded to me, it's now up to manager and the body shop guy how will they process your case(with bad attitude). I was like where are them and can you call or talk with them. he didn't do any of those but the body shop guy Kevin was very helpful and he walk with me with all the paperwork and stuff. I wasted my good 5 hours to figure out how to process with the situation. I am very disappointed that guy like Ronnie Morales work for big company like star Nissan as a service consultant. More

Terrible! It’s not worth 1 star! I waited for more than an hour for oil change and they still told me that I have to wait at least for an hour. Star nissan did It’s not worth 1 star! I waited for more than an hour for oil change and they still told me that I have to wait at least for an hour. Star nissan did not respect my time and I didn’t get my service done. I’ll never come back More

Very frustrating dealing with employees besides Gus It took three times to fix a problem with my trunk and all experiences with the service center have been very unsatisfactory and often rude It took three times to fix a problem with my trunk and all experiences with the service center have been very unsatisfactory and often rude More

Oil change I was very pleased. Plus a free oil change made everything else a lot better. The staff is very friendly and helpful. Thank you for everything. I was very pleased. Plus a free oil change made everything else a lot better. The staff is very friendly and helpful. Thank you for everything. More

Awesome Service Great quick service. No complaints. I would definitely recommend star to anyone looking for quality service Thank you Ronnie for the great service. Great quick service. No complaints. I would definitely recommend star to anyone looking for quality service Thank you Ronnie for the great service. It was a pleasure More

Star Nissan Lives Up to their Reputation for Great Service Went in for a serious intermittent electrical issue. Although they weren't able to determine what the problem was with the initial visit they did ide Went in for a serious intermittent electrical issue. Although they weren't able to determine what the problem was with the initial visit they did identify the correct issue on a follow up and they did what they had to in order to make everything right. They even apologized for the delay in getting me the replacement part. More

You should be taken at your appointments time If you make an appointment you should be taken at that time or close to it I shouldn't have had to waite an hour before they started on my car If you make an appointment you should be taken at that time or close to it I shouldn't have had to waite an hour before they started on my car More

To fix my rogue The warranty service on the vehicle is no good because I went to replace one tire pressure sensor on my 2017 rogue with 10,400 miles and they say they The warranty service on the vehicle is no good because I went to replace one tire pressure sensor on my 2017 rogue with 10,400 miles and they say they cannot replace it More

Robert is always Bert friendly and helpful The customer service I get from Robert makes me not mind the wait and I will always come back become of that the service 2👍🏾👍🏾 The customer service I get from Robert makes me not mind the wait and I will always come back become of that the service 2👍🏾👍🏾 More

Great service everytime Always have my car serviced here. They are courteous and tell me before hand the problem. They do it as quick as possible , added plus place is clean Always have my car serviced here. They are courteous and tell me before hand the problem. They do it as quick as possible , added plus place is clean and they have good coffee free while you wsit More