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Star Subaru
Bayside, NY
2,448 Reviews
At Star Subaru our experienced staff has helped hundreds of customers in Queens NY, Long Island NY, Manhattan NY and the Bronx NY get into the new Subaru that they want and we want to help you too. Browse our inventory new Subaru vehicles in Bayside or our Long Island area used car inventory to find the car of your dreams. If you need a car loan check out our finance page to start the process. If you need parts or service for your Subaru in the Bronx, don't forget about our talented Subaru repair technicians and Subaru parts professionals. Star Subaru strives to provide the best sales, service, and experience possible to make your car buying process stress free. Don't take our word for it, come down to 206-26 Northern Blvd, Bayside, Queens, New York and see the Star Subaru difference for yourself!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:30 PM
Sunday Closed
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Showing 2,448 reviews
July 06, 2020
Purchase of Subaru Forester Ryann was very pleasant and straightforward to work with on getting my new Subaru. We worked together to get the whole purchase (including insurance) Ryann was very pleasant and straightforward to work with on getting my new Subaru. We worked together to get the whole purchase (including insurance) done in a single day - which I was very appreciate towards. More
by Kevin.Mihelic
Verified CustomerEmployees Worked With
RYANN FERNANDEZ
July 05, 2020
Would not refund temporary deposit over the phone...cont. I am including the entire text of my previous review of the dealership to highlight the fact that it was Phil Musmacker who made the ultimate decision I am including the entire text of my previous review of the dealership to highlight the fact that it was Phil Musmacker who made the ultimate decision, even after I gave them 3 attempts to do the right thing. To top it all off, my original review was replied to with a suggestion to call Phil to resolve the issue, AFTER i had already tried to resolve this via phone within the last couple weeks THREE times with Steve, Andy and Phil (who never wanted to speak with me). Clearly, the folks at this dealership don't communicate with each other very well. -------------------------------- I went to look at a car on 6/26/20, at this dealership. Steve Sze, who was my salesperson, was very nice, and I test drove a Subaru Crosstrek. Please keep in mind that living in NYC, I do not own a car, and this dealership is over an hour away by 2 busses. With Covid still in effect in NYC, subways were not an option for me. While I wasn't ready to buy, he convinced me to check out what financing might be and explained that I would need to put a deposit down, which would be refundable. I did so for $1000, of which I have documentation. After saying the next day that I would not be buying a car, or leasing, I asked for a refund over the phone. I was told that it was company policy that a person needed to come back into the office to bring back the original receipt IN PERSON. I explained that this was not possible for me due to the length of time that it takes, and the ease of refunding online in our day and age. I gave them more than a week, with multiple nice phone calls, with both Steve, and Andy, his sales manager. I was told no, not once, but three times. Now, I am nowhere near the dealership, having travelled to Pennsylvania for an extended period of time. They still will not refund without being there in person, leaving me to have to dispute the claim on my credit card, which will take up to 90 days to occur. Never once was a told about this company policy, nor does any of the documentation on my receipt have it stated anywhere. It is also not stated anywhere in the dealership itself. Had I known about this, I would not have given them this "temporary deposit." This dealership has a few good apples in its midst, but ultimately, the ownership and management are deceptive crooks. Star Subaru responded publicly on 7/03/20 11:25 AM We apologize that your experience at Star Subaru was anything less than satisfactory. Please contact the General Manager, Phillip Musmacker, at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. (718) 819-0100 bluedivaone responded publicly on 7/03/20 11:33 AM I have contacted you three times since my original request for a refund, and was very accommodating while I waited for callbacks and answers. I was told three times that it was company policy, and that there was nothing Steve, Andy or Phil could do, even though I was NEVER made aware of this policy. There was absolutely NO disclosure about this policy. If I should still contact Phil, one more time, I will. But only if it will be for an over the phone refund, since I am currently not in NY State. Better yet, Phil can call me, if he likes. The office has my phone number. More
by bluedivaone
Employees Worked With
Phil Musmacker
July 05, 2020
The sales rep Mario Park was pretty amazing: knew much about the car and gave clear explanations. The financial manager seemed very disrespectful and rude. about the car and gave clear explanations. The financial manager seemed very disrespectful and rude. More
by yeonjunkim99
Employees Worked With
Mario Aetonu
July 05, 2020
Everyone on staff was accommodating and kind. Alex maintained contact with me and answered any questions I had at any time. Phil also made sure to thoroughly explain the process, made it easy for me, maintained contact with me and answered any questions I had at any time. Phil also made sure to thoroughly explain the process, made it easy for me, and got me the exact car I wanted. Alex offered to maintain contact if I still need help with the car, since the process was quick and hands off, Due to covid-19. felt safe in this environment despite the current health crisis. More
by JESSICADOYLE
Employees Worked With
Alexander Chan
July 04, 2020
Friendly staff made my purchase experience a breeze. Ryann was professional and courteous and wasn’t pushy or aggressive. They also did an excellent job maintaining cleanliness; all staff work masks, gl Ryann was professional and courteous and wasn’t pushy or aggressive. They also did an excellent job maintaining cleanliness; all staff work masks, gloves were readily available. More
by Molly.Findley
July 02, 2020
My Sales Rep. (Demetri) is very accommodating and pleasant. I had a good experience w/ Star Subaru. I will not hesitate to refer my friends at Subaru pleasant. I had a good experience w/ Star Subaru. I will not hesitate to refer my friends at Subaru More
by nancy_ra
July 01, 2020
Excellent Demetri was wonderful. It was the best car buying experience I have ever had. I highly recommend this dealership and would definitely use them again Demetri was wonderful. It was the best car buying experience I have ever had. I highly recommend this dealership and would definitely use them again. More
by Carolyn
Employees Worked With
July 01, 2020
The team of Alex, Andy & Mike D worked with me to put together a great deal on a beautiful new car. Thanks for all the help, it was a great experience! together a great deal on a beautiful new car. Thanks for all the help, it was a great experience! More
by jesspetersen
July 01, 2020
Jimmy knows Subaru products very well, provide good customer services, well done Jimmy. Showroom provided hand sanitizer and gloves and cleaning ladies keep cleaning the floor during c-19 good job customer services, well done Jimmy. Showroom provided hand sanitizer and gloves and cleaning ladies keep cleaning the floor during c-19 good job More
by RUTHKCHEUNG
