Star Subaru

I am very pleased with how smoothly everything went in leasing my new car. Mario was the best! Couldn’t be more helpfully! If you’re looking to lease of finance a car this is definitely the place to be. leasing my new car. Mario was the best! Couldn’t be more helpfully! If you’re looking to lease of finance a car this is definitely the place to be. More

I initiated the sales process via the internet and email. Once we agreed on the price and the car would be available in two days I decided to come in and purchase the car for cash price. The price for auto Once we agreed on the price and the car would be available in two days I decided to come in and purchase the car for cash price. The price for auto was calculated and given to me over the phone by Sonja. When I arrived with cashiers check I was met by Sonja and I met Kristal who handled the paperwork. As t some point Kristal calculates the amount and tells me it doesn’t include some fees. I disagreed with her and told her this was the out the door price given to me by Sonja, eventually I was told I had the correct price. Kristal then tells me the car is not going to be available in two days that it would take five days. I was disappointed but ok. I paid for car in full with cashiers check and When we leave I expected the car to be ready in five days however i continue to follow up with Kristal and I am told the car will not be ready. I finally am told 10 days later the car is ready for pick up. When I arrive I meet Kristal who asked me if I have the check to pay for the car. I am shocked as I already gave her the check on day one so I inform her of such. Then the inventory coordinator mike tells me the car may not be ready and I may not get the car today, he finally determines the car can be released but Kristal didn’t follow proper procedures He also determines that Sonja and Kristal over charged me with the final out the door price and I would be getting a refund. I am shocked at the incompetence of both Sonja and Kristal not double checking these numbers. Kudos to Mike for catching this. Lastly, I am handed all the paperwork to fill out by Kristal. One piece of paper was a rating report for her job in selling me the car. I was asked to fill it out in front of her which I felt uncomfortable doing. I wanted to rate her lower than I did but I wanted to get the heck out of the dealership and didn’t want to hurt her feelings. This rating form should be submitted by the customer in privacy in a drop box or similar. I walked in buying the car, if I had to expect Kristal to sell me the car I don’t think I would have bought it. The whole interaction was a little bizarre I felt like this was the first car she was selling. At the end of the day mike the inventory guy was good, and when I called there was a geek gentleman who was sales who helped me a great deal christoa ?? He is aces too. I was not pleased otherwise. Kristal not even listed on sales team? More

Went to trade in my old car and purchase a used one with low mileage. My dealer, Ryan Fernandez was a fantastic person to deal with from the beginning of the process til the end. Got me a great deal and was low mileage. My dealer, Ryan Fernandez was a fantastic person to deal with from the beginning of the process til the end. Got me a great deal and was so knowledgeable and patient! More

Ryann the salesman was fantastic.He put me at ease and Ryann the salesman was fantastic. He put me at ease and was very easy to deal with. Mike in financing secured me a great loan. Love the car. Star S Ryann the salesman was fantastic. He put me at ease and was very easy to deal with. Mike in financing secured me a great loan. Love the car. Star Subaru is great! More

Very pleasant experience. Very happy with our salesman, Jimmy Zeng. He was very professional, pleasant and patient. He was very considerate and took time to answer questions Very happy with our salesman, Jimmy Zeng. He was very professional, pleasant and patient. He was very considerate and took time to answer questions and show us all the options on the car. The manager Andy Wong was very nice also. More

Very friendly, professional, and knowledgable. They have my best interests in mind. I felt welcomed the moment I walked through the doors. I came into the dealership not knowing much about my options, but A my best interests in mind. I felt welcomed the moment I walked through the doors. I came into the dealership not knowing much about my options, but Alex answered all of my questions and was able to correctly gauge what I needed from my use case. Phil and Alex worked together extremely well and were able to deliver a car well above my expectations and well ahead of time. The customer service was well beyond amazing. More

Excellent service, Everyone there already make the costumer feel comfortable. Different to other dealers they are not pushing on costumers but are always willing to clarify the concerns and give a bun costumer feel comfortable. Different to other dealers they are not pushing on costumers but are always willing to clarify the concerns and give a bunch of options for costumer satisfaction. Absolutely I will recommend. More

Good service. Good price. Subaru Forester Premium is an excellent SUV. Sealed the deal over the phone and then went to dealer for paperwork and going through all the car's great features. excellent SUV. Sealed the deal over the phone and then went to dealer for paperwork and going through all the car's great features. More

It was a best car buying experience I have had so far. Jimmy was very helpful in getting the right price for our budget and completed all paperwork in a timely manner. Jimmy was very helpful in getting the right price for our budget and completed all paperwork in a timely manner. More