Star Subaru

My salesman Steve Sze in a word wonderful. Steve was knowledgeable, patient, polite not pushy. He listened and inderstood what I was looking for. It was a very pleasant experience. Only one pro Steve was knowledgeable, patient, polite not pushy. He listened and inderstood what I was looking for. It was a very pleasant experience. Only one problem nothing to do with him. In finance process I felt a little strong armed into signing up for door ding. Wheel protection package I wanted to go home and think about it but Micheal was so insistant that I had to do it right then and there he actually scared me into this. Saying you got special wheel covers (that I didn't ask for but came with the pkge)that if scratched would cost me more than the policy. He said he has it and has put in 3 claims already. The more I thought about it I was sorry I took it but was now stuck with it. I did speak my peace the next day when I went to pic up car saying if these wheel covers are so sensitive and if I get a flat tire and call your roadside service shouldnn't they know how to handle tjem why would tjey scratch them, also windsjield protection I have that with my own insurance so I feel like I am double paying. He had an answer fpr everything. He was nice about it but he comes on very strong. At the end I still had to take coverage so I wasn't happy but that was my own fault because I didn't listen to my gut,but after all said and done I felt better that I told him how he made me feel he said he didn't mean to make me feel that way and I would feel better once I put in my 1st claim. Something I never haf to do with my other cars, bit to make me feel better he did give me lifetime oil changes big deal and I don't mean to make that feel like nothing nit that is only good if I staywith subaru i the future. He also offered on my mext purchade a large discount but once again its only if I stay with subaru, if I stay with star dealership and if Mike is still working there. Its a lot of ifs. Also the policy is $1000. Which is not a small amount at least not to me. This is my 3rd car w/ Subaru 1st time I felt this way. I just don't want anyone else to be in that position of feeling u have no choice.i just felt powerless. Obviously I like subaru but this did put a bad taste in my mouth but I do love my car. With the exception of this I can't say enough of my experience with Steve Sze, I really didn't mind shopping for a new car thanks to him. He tried very hard to stay within my budget and not give me the usual everything goes up speech. I hope this is helpful and in no way did I mean this to hurt anyone but an experience that went from near perfect to making me feel bad about a decision I ultimately made because someone with stronger views made me feel little. Just didn't want to start the 1st day of the New Year feeling this way. Here's to happier days driving in my new subaru. Hopefully I will be back for my 4th sunaru but it does make me think its only a car and when car is new they are all nice might look at other dealerships next time. Something Ithought I would never hear myself say. Happy New Year!! More

Best Experience I am so grateful for the dealership for all their efforts in getting me my car. I needed it so badly for my work. Mike and Ryan were the best. Very co I am so grateful for the dealership for all their efforts in getting me my car. I needed it so badly for my work. Mike and Ryan were the best. Very considerate and compassionate people worked hard for my car. Thanks so much to Star Subaru. More

I was happy with my experience. Aside from having to wait hours for a finance "person" to help me, my experience was great. I'm happy with my new car and was given a very fair deal Aside from having to wait hours for a finance "person" to help me, my experience was great. I'm happy with my new car and was given a very fair deal for my trade in. More

Awesome customer service. The whole process was super easy. Most of it was completed over the phone so I wasn’t in the dealership that long. My car is everything I wanted and I The whole process was super easy. Most of it was completed over the phone so I wasn’t in the dealership that long. My car is everything I wanted and I couldn’t be happier! Thanks Star Subaru! More

Great service and got us a very good deal Was able to match other dealers so we got a very good deal for the exact car we wanted. Very satisfied. The dealership was very busy and we couldn’t g Was able to match other dealers so we got a very good deal for the exact car we wanted. Very satisfied. The dealership was very busy and we couldn’t get the car on the same day so they gave us another small discount for the inconvenience. Overall no complaints. More

Great service It was a pleasure buying from Star Subaru! They got me the lowest price, I’d recommend them to a friend for sure. After calling several Subaru dealers It was a pleasure buying from Star Subaru! They got me the lowest price, I’d recommend them to a friend for sure. After calling several Subaru dealers, Star Subaru gave me the best price and was very honest and straightforward in their dealing. More

My 2nd subaru purchase My sales rep Mario and finance manager Mike were a delight to work with. They both were super patient with me and I really felt they cared about me b My sales rep Mario and finance manager Mike were a delight to work with. They both were super patient with me and I really felt they cared about me being happy and satisfied with my purchase. All my questions were answered and my concerns addressed. I will be returning to this dealer for my future purchases. More

They were very Accomadating I give a rating of 5 because I was treated with great Respect. and of good service. The Agent that that helped me with the Vehical wa very informa I give a rating of 5 because I was treated with great Respect. and of good service. The Agent that that helped me with the Vehical wa very informative. and very accomadating. Very Professional and Respectful and kind. More

New car purchase I found what I was looking for in a timely manner, at a price I was satisfied with. When I was at the dealership, the employees were friendly and help I found what I was looking for in a timely manner, at a price I was satisfied with. When I was at the dealership, the employees were friendly and helpful throughout the process. More

Car buying experience was stress free and pleasurable Steve was professional and courteous. He made my car buying experience stress free and pleasant. Answered all my questions and concerns. Mike was gr Steve was professional and courteous. He made my car buying experience stress free and pleasant. Answered all my questions and concerns. Mike was great in helping with the warranties and financing. Got everything I needed and left the dealership excited about owning a new car More