Star Subaru

Hassle free I knew what I wanted.down to the color. This dealership made it happen. I needed to be able to drive it home the same day and I did! I knew what I wanted.down to the color. This dealership made it happen. I needed to be able to drive it home the same day and I did! More

VIP services from this dealership Excellent services from my agent. He worked with our needs and helped us come to a very good prices for our car. Even in the rain, he went above and b Excellent services from my agent. He worked with our needs and helped us come to a very good prices for our car. Even in the rain, he went above and beyond his duties to make us totally satisfied when we drove the new car out of the parking lot. More

Excellent experience From beginning to end, this experience at Star Subaru was the best. They were very organized, helpful and kind at every step. They took the time to From beginning to end, this experience at Star Subaru was the best. They were very organized, helpful and kind at every step. They took the time to kindly walk me through every step and were very clear in communicating all information to me as the buyer. I would recommend this staff and dealer to anyone without reservation. More

Helpful, Patient, informative My sales representative, Jimmy was exceptional. He explained and advised me more than the other dealers I' visited. It was refreshing to have someone My sales representative, Jimmy was exceptional. He explained and advised me more than the other dealers I' visited. It was refreshing to have someone to not just answer my question, but informed about things I didn't even know I needed to ask. Thank you Jummy. More

Excellent customer service, patience, & attention to detail. My wife and I bought a new 2019 Forester Limited. Everyone at Star Subaru was friendly, courteous, and helpful. Our sales associate, Jackson, was at My wife and I bought a new 2019 Forester Limited. Everyone at Star Subaru was friendly, courteous, and helpful. Our sales associate, Jackson, was attentive, patient, and detail oriented. He took the time to explore what type of vehicle we wanted, whether we wanted a new or used vehicle, what vehicle options we wanted, and what we were comfortable with spending. Jackson gave my wife and me the time to discuss our respective concerns with each other, and he was responsive to our questions and concerns. We felt no pressure to make decisions as Jackson presented us with various vehicles to choose from. He gave us copies of window stickers for new vehicles, and for used vehicles he wrote out basic spec sheets & provided CarFax reports. We felt that we had the flexibility and freedom to consider our options without feeling pressured. When we decided on a vehicle and the specific options that mattered most to us, Jackson found a car that was a great match and we were provided a fair and straight forward purchase price. When discussing financing, extended warranty, and other vehicle protection options, we met with Michael who was thorough, transparent, and also gave us the time and flexibility to make decisions we felt were right for us according to our preferences and budget. When we took delivery of our car, Jackson reviewed all the pertinent features (Starlink, Eyesight, Multimedia touchscreen, etc.) and made sure we were comfortable with operating everything before we drove away. More

Mario was very helpful. Great person Mario was outstanding. Very helpful and professional. I am very happy with the service. This goes for you please don t ask people to write so many w Mario was outstanding. Very helpful and professional. I am very happy with the service. This goes for you please don t ask people to write so many words. We have a busy schedule. Thank you service was great More

Excellent Every one was very professional and very helpful with the process of my purchase !! Thank you so much for helping us through the processes of the car Every one was very professional and very helpful with the process of my purchase !! Thank you so much for helping us through the processes of the car More

Very mysterious experience. I went in to the dealership in Aug to trade in my 2017 Forester for a 2019 after receiving MANY mailings offering me the same car for a few dollars mo I went in to the dealership in Aug to trade in my 2017 Forester for a 2019 after receiving MANY mailings offering me the same car for a few dollars more. Andy Wong was the salesman. He was very nice. He showed me the sport model on the floor. We sat at his desk as I told him the “must haves”. He walked a way for a few minutes and came back with a price per month. It was $47 a month more than than my current car. He said he would have it in 2 weeks in green but he’d try for red with all the “must haves”. I left a deposit. Two weeks later I called, he said it would be another two weeks. Again I called, it was in Boston and was waiting transport, it would be red. Finally after 6 weeks I called and he said it would be in on Monday in green, not red. I made an appointment for Mon at 2pm. When I arrived at the appointed time another salesmen, Dimitri, said he would show me the car because Andy was in a meeting with the big boss. After 45 minutes I knew my new car well. We went inside. I waited another 45 minutes for Andy to be finished with his meeting upstairs. Maybe I am old fashioned but if I had an appointment for 2pm the big boss should have waited, not me, the customer. When Andy finally came down he had papers for me to sign. I asked for details like; how much is the new car, what was the trade-in value on my old car, what the interest rate? He seemed confused by my questions. He stuck to the original monthly payment he had told me 6weeks ago, and proceeded to tell me he was able to get a lower interest rate. Since I have made another payment and the interest went down why was the monthly payment not lower. He disappeared again. He came back with a lower monthly payment. At this point I was losing confidence in him. I felt like the deal was happening in a very mysterious way. As the customer I need to know what I am paying for. He gave me the sticker from the window and said, “there, that is the price”. Shouldn’t I have a written contract with the details? He finally produced the contract for me to sign. It was now 4:30pm. Why did it take so long to complete this transaction when I had an appointment and Andy had all my info in advance? A very frustrating afternoon! It was not a pleasurable experience. Lucky for you Subarus sell themselves. This is my 4th Forester. I just hope when trade-in time comes around your dealership is more customer oriented. If I wanted an impersonal experience I could have bought it online. More

New Car Mario was very professional and answered all my questions. I would recommend him the dealership to anyone that is looking to buy a new car Mario was very professional and answered all my questions. I would recommend him the dealership to anyone that is looking to buy a new car More

Easy and friendly This dealer gets the job done without the nonsense. They gave me a fair price without a lot of haggling. They honored it. Car is great. This dealer gets the job done without the nonsense. They gave me a fair price without a lot of haggling. They honored it. Car is great. More