Star Subaru

never going there again Got a brand new Subaru Outback 2018 with the highest tier of packages. Had the car for 3 months now but went to this service center twice already. Fir Got a brand new Subaru Outback 2018 with the highest tier of packages. Had the car for 3 months now but went to this service center twice already. First time there was something stuck in one of the tires and they keep insisting that there’s nothing wrong with the car since the engine light wasn’t on when I went there and talking like I was stupid just cause it wasn’t on the day I went. I insisted for them to check and later they found something stuck in one of the tires and it was fine afterwards. About a month later the navigation screen goes black once in awhile and the key pad ont he door doesn’t always work, took it to this service center again and told them what happened but again they give off this vibe like they’re annoyed. Spoke to this guy Nelson and told him the door lock light on the dashboard keeps flickering while driving and he keeps saying it’s normal but it’s not. I drove multiple cars and I’ve never had this problem and it’s not supposed to happen so then he said to leave the car there to check and so I did. Got a call from him on the same day saying that the inner mainframe of the computer is Malfunctioning so they will need to replace it and if I can leave the car there for the day, I said ok. Then I got a call the next morning from the same guy and he says there’s no problems with my car and so I asked him yesterday you said the inner mainframe computer was broken and said to replace it and now there’s no problem and they didn’t really do anything then why did I leave the car there for the day but whatever we picked up the car. Overall my experience with this service center both times were very poor. They always talk to you like you’re stupid and give you this attitude when I’m the customer, I also drive a bmw and their service is so much nicer and more friendly towards their customers and not to mention that this is the 2nd time I had to take the car back to the service center on a brand new 2018 suv that I got for 3 months, 3 months! That’s ridiculous..... To summarize everything I will not come back to this specific service center even if I had to drive further to get the car fixed. More

Excellence customer service and comfortable waiting area I would recommend this service center. I bought my car at Star Subaru, Frank Swaney was the salesperson I dealt with 4 year ago. No problems with the I would recommend this service center. I bought my car at Star Subaru, Frank Swaney was the salesperson I dealt with 4 year ago. No problems with the car. More

It was the best Just got the '19 crosstrek staff are very helpful especialy jerry. I dont think 5 star is enough to rate them. If your looking for a car this is the b Just got the '19 crosstrek staff are very helpful especialy jerry. I dont think 5 star is enough to rate them. If your looking for a car this is the best place. More

Fog light repair and 60K service Waited for my car to be maintained and was promptly taken care of and I did not have to wait too long for my car to be fixed. Waited for my car to be maintained and was promptly taken care of and I did not have to wait too long for my car to be fixed. More

60,000 service I'm pleased with the service and professional attitude of everyone I meet at this service station. I'm willing to pay the price quoted for peace of I'm pleased with the service and professional attitude of everyone I meet at this service station. I'm willing to pay the price quoted for peace of mind for a job well done. More

Top service.with a SMILE Service is always prompt..... excellent..... and fair. Star Sobaru is a pleasure to deal with. Friendly when I arrived..... kept me informed about t Service is always prompt..... excellent..... and fair. Star Sobaru is a pleasure to deal with. Friendly when I arrived..... kept me informed about the progress of my repair..... and handshakes when I was completed and I left. More

Great job Mario Aetonu, a greate sales and leasing specialist a good man and very accommodating personnel of Star Subaru... keep up the job... Michael Decosi Mario Aetonu, a greate sales and leasing specialist a good man and very accommodating personnel of Star Subaru... keep up the job... Michael Decosimo, a great Business Manager with good personality. He knows how to accommodate people, and because of him I was approved for my car. Good job sir... More

True Professionalism The salesman Mario delivered on his promise! I had 4 appointments with different Subaru dealers and Star was my 2nd. After a lame experience at the 1s The salesman Mario delivered on his promise! I had 4 appointments with different Subaru dealers and Star was my 2nd. After a lame experience at the 1st, I contacted Star and Mario was the one who I felt carried himself like the ideal car salesman, with genuine concern. Finance manager Mike easily explained the contract and was patient. Manager Phil approached me and had a nice car conversation with me for 20 minutes. He didn’t have to but he really knows his stuff like he’s done this for decades. Thanks!! More

Quick and on point We let’s start with Kevin , very professional and knowledgeable of what he does. I dropped off my car in the morning, by midday it was ready. I recomm We let’s start with Kevin , very professional and knowledgeable of what he does. I dropped off my car in the morning, by midday it was ready. I recommend this place for all your SUBARU need. I purchased my cross trek at another location but this is where I will continue bringing my car. More

Very fast and accurate When I called for an appointment my inspection sticker was almost expired. They were very accommodating and gave me a timely appointment. Despite bein When I called for an appointment my inspection sticker was almost expired. They were very accommodating and gave me a timely appointment. Despite being very busy that morning, I was out in one and a half hours as promised More