Star Subaru

Instant Fan! Professional & Genuine It's All About Lou! Here's a guy who asked for my name and introduced himself by name over the phone before we even talked business. He sounded sincer It's All About Lou! Here's a guy who asked for my name and introduced himself by name over the phone before we even talked business. He sounded sincere, actually listened to what I had to say and took my theory on what the problem was into consideration. That struck an immediate chord with me. (turned out my theory was correct!). I'm not used to good Customer Service in NYC, but he was absolutely wonderful from the moment I called to the moment I picked up my car after the work was completed. There was a little bit of a hiccup when the wrong part came in, but he immediately called and kept me informed. I got the car back and everything I had asked for was completed professionally. I will definitely be returning to Lou. A new reason, among many, why I drive a Subaru. More

Best Ever New Car Experience Fast, smooth, easy transaction. Car sales handled as they should be. Great pricing upfront without a hassle. Very professional and knowledgeable staff Fast, smooth, easy transaction. Car sales handled as they should be. Great pricing upfront without a hassle. Very professional and knowledgeable staff. Looking forward to a long, lasting relationship. More

Second Lease Looked around for second lease option at other dealers and it was a horror., Decided to lease a 2nd time through Star Subaru after David and Douglas Looked around for second lease option at other dealers and it was a horror., Decided to lease a 2nd time through Star Subaru after David and Douglas made things more enjoyable and helpful of what we were looking for with overall options and budgeting. Neither of them were pushy and David and Doug made sure we left feeling happy once we picked up the 16 Crosstrek. David had us out with the new car in fast amount of time (2 hours) with all the paperwork. More

rude, dismissive, jerk I normally don't write reviews online, but my experience here is pushing me to spare other people from sharing the same mistakes. Go to yelp and googl I normally don't write reviews online, but my experience here is pushing me to spare other people from sharing the same mistakes. Go to yelp and google reviews to get a more balanced look at the dealership. Here is why I don't think you should buy your car here: 1. They do not allow test drives. They only order cars for you, so there will nothing to test their sales pitches, other than the models on the floor. Often times, the models on the floor have been sold, so they lock the cars, and you can't even go in to sit in them. Subaru's are performance vehicles, what they lack in looks and design, they make up for in speed and engineering…so why would you come here with a high chance of not being able to sit in or even drive a performance vehicle? 2. They do not carry any cars in stock. That means they have less incentive to cut you a deal b/c they don't have stock to empty. Other dealers may have excess cars and can cut you a deal just to make the sale or reach monthly goals. Not here. 3. They do not negotiate. The salesman that I spoke with, Frank literally opened a binder and read me off prices. He proceeded close his binder and say "I don't want to waste any more of my time", after I asked if he could go lower on his price. First car salesman I've ever seen who refused to negotiate, he didn't even try to smooth talk his way around it. He became visibly upset at an offer below his first price that he gave me. Didn't smile, walks very slowly- imagine having this guy go back and forth with offers to the manager. (shaking my head) The salesmen here are glorified data entry pushers. They won't negotiate b/c they have no incentive to give you a deal. Do yourself a favor and visit another dealership. If you visit this dealership don't buy anything! this should be your ceiling (highest) price that any dealer should be able to beat and not give you an attitude about. More

Highly Competitive Pricing and Knowledgeable Staff Star Subaru offers highly competitive pricing and transparent deals. Generally my first and last stop, Doug, Gary, and David have sold my immediate fa Star Subaru offers highly competitive pricing and transparent deals. Generally my first and last stop, Doug, Gary, and David have sold my immediate family eight cars in the last six years. I have come to rely on David Huang's product line expertise and customer dedication. Douglas Filardo and Gary Zias have consistently worked diligently to retain my business. Expect to pay the price quoted, without hidden fees or gimmicks. I strongly recommend that anyone looking for a Subaru consult these individuals. More

very happy customer I highly recommend this dealer. My experience there couldn't be better. I just bought my first brand new car and thanks to PANO the purchase was simp I highly recommend this dealer. My experience there couldn't be better. I just bought my first brand new car and thanks to PANO the purchase was simple, easy and very satisfying. If you want to be helped by a kind, friendly and funny salesman, PANO is your guy :) I'm very happy driving my new car. thanks STAR SUBARU More

Uncaring and incompetent service advisor I have been back 4 times for the same problem and each time the service advisor blames me for the problem and does not take the warning lights that go I have been back 4 times for the same problem and each time the service advisor blames me for the problem and does not take the warning lights that go on as a problem. This in not a professionally run service department from the dirty floors to the poor parking to not fixing the problem. More

Great Experience Thanks To Will !!! Recently I bought a Subaru Impreza from Star Subaru and with the help of the sales rep Mr. Will Vergez, my experience could not have been more p Recently I bought a Subaru Impreza from Star Subaru and with the help of the sales rep Mr. Will Vergez, my experience could not have been more positive. After a few very frustrating visits with two other Subaru dealerships, I saw the reviews on Will and made an appointment. I was immediately impressed by his friendly and courteous demeanor, and later by his professionalism and thorough knowledge of the cars he is selling. In addition, there were no pressure tactics, no hidden charges , and without any haggling, Will gave a much better price than previous quotes. My car was factory ordered, Will kept me updated, and on the day of delivery he spent over an hour familiarizing me with my new vehicle. Will is the ultimate professional and I would recommend him to anyone who is in the market for a Subaru - they would save themselves a lot of time, aggravation and money! Thank you, Will! More

Fantastic Experience I am so thrilled I went to this dealer. I walked in on a Monday night and drove away in my new Legacy on Wednesday. After going to two other Subaru de I am so thrilled I went to this dealer. I walked in on a Monday night and drove away in my new Legacy on Wednesday. After going to two other Subaru dealers I didn't have high hopes of finding exactly what I wanted. The first dealer in Wantagh gave me a fair price, but didn't have a car in stock. The second dealer in East Hills had the exact car I wanted, but was giving me a much higher price. Even trying to negotiate in East Hills they still weren't willing to come close to the other price and they told me I was being lied to since the other dealer didn't have the car in stock. Two days later I walked into Star Subaru and met with Doug Filardo the sales manager. He had the exact same car (exact color, model, and options) as East Hills and the price he gave me was right in line with the dealer in Wantagh without me having to ask. He told me to wait one day though because the following day was a new month and he wanted to try and get me even better pricing which is exactly what he did. The salesman David Huang was who I did the paperwork with and who spent well over an hour showing me how to use every option in the car when I took delivery. I can't say enough about this dealership and the people who work there. Doug and David were both awesome and I highly recommend this dealership. Did I mention that I LOVE my new Legacy?? My only regret is that I didn't switch from an Audi sooner!! More