Starling Chevrolet

They found the truck that I wanted right away. I went on line just to see what try is Sterling Chevrolet had in stock. Guy saw that I was looking in a chat box and ask me what I was interested in. I went on line just to see what try is Sterling Chevrolet had in stock. Guy saw that I was looking in a chat box and ask me what I was interested in. I briefly stated the color and equipment that I wanted. Guy suggested that I drive down to see him in person. I was not wanting to make the 45 minute drive to see trucks, but I am glad that I did. The dealer made the shopping painless. They found what I wanted and had it at the dealer in two days. Thanks Again, Donald Vick More

coustomer service out of this world i own two cadillacs and a buick i am use to getting good service from cadillac dealer ship but the service i got today from MR Javier Torres its th i own two cadillacs and a buick i am use to getting good service from cadillac dealer ship but the service i got today from MR Javier Torres its the best i haver had at any dealer ship .GREAT JOB More

Awesome service The salesman Jerome was very kind, professional and he made the process of purchase very easy and most importantly stress free. I drove 2hrs to get to The salesman Jerome was very kind, professional and he made the process of purchase very easy and most importantly stress free. I drove 2hrs to get to this dealership and I can say it was worth it not only because I got the car I wanted but also because the service was Great. More

Horrible Experience! I visited the dealership on 11/5/2017. I had a scheduled 11:30am appointment to see a 2005 Corvette. Upon arrival I waited for my "sales person" but I visited the dealership on 11/5/2017. I had a scheduled 11:30am appointment to see a 2005 Corvette. Upon arrival I waited for my "sales person" but was told he was not available and that a different sales person would assist me. He was a nice young guy but he later admitted that he had only been at the dealership for about 2 weeks. He told me he needed my license and that he would get the car, standard protocol. After about 10 mins he came back and told me now he needed to run around the lot to find the car. He was not kidding, he was literally running around the lot, I watched him circle the entire area until he was no longer insite. He reappeared a few minutes later with I have good news, and bad news. The good news was he located the car, the bad news was he did not know where the key was, so this would take some more time. He escorted us out to show us the car, that we could not get in but could still look at while he went on a mission to locate the key. After about 10 more minutes he again reappeared with another good news, bad news scenario. Good news was that he had located the key, bad new was (and he prefaced this with "the car has not been serviced and brought up to Starling standards yet", odd since the car has been on auto trader for at least a week and I had a scheduled appointment to see this specific car), anyway the bad news it will not crank however it is not because of any mechanical issue. Now call me crazy but I'm not sure what else would cause it not to crank, accept a mechanical issue? So after driving from DeBary to Kissimmee, waiting for about 30+ minutes total, for a SCHEDULED appointment, I was able to see the outside of the car, finally the inside of the car but obviously could not hear it run nor take a test drive. I really felt sorry for this young sales person as he was clearly hung out to dry by his peers and management. Never did anyone offer to help him as he was obviously struggling with a bad situation and no manager offered to apologize. In reading previous reviews I see this is a fairly consistent issue at this shop, you would think someone would get this cleaned up but evidently it is considered acceptable customer service. Since I am the GM at a very successful sales company I know this would not be something I would tolerate. I'm only mad at myself for not reading the reviews sooner. I did send a follow up email to my imaginary sales person but predictably I did not hear back. The good news is that I think the car is what I'm looking for, the bad news I would have to deal with this dealership to purchase it. Rod Keller 407-415-9499 More

Awesome service! Paul Szupello, my service advisor, is totally awesome! He is thorough, honest and a pleasure to work with! If you want someone who will give you an ho Paul Szupello, my service advisor, is totally awesome! He is thorough, honest and a pleasure to work with! If you want someone who will give you an honest idea of what you're looking at for repairs, and solid timeline to work with I highly recommend Starling on Orange Blossom Trail. No if's, and's or but's just a smooth transaction, thorough explanation of the process, parts, time and a job well done along with super courteous service. More

Fast and great service I went there with the intentions of finding out why my engine light had turned on, I was helped by a guy named Alfonso who was very kind and easy to t I went there with the intentions of finding out why my engine light had turned on, I was helped by a guy named Alfonso who was very kind and easy to talk to. It was my first time going to service my car at a dealership; having known that, Alfonso made the process very easy and clear to understand. At first he told me I would have to leave my car overnight cause they were busy and he'd get a shuttle to take me home, but instead he found an open spot for me about half hour later. I waited and they found the problem for my engine light and on top of that offered other services to prolong my cars life. Alfonso and the other people at Starling made the whole experience short and sweet. More

Very plesant Noel in service is the best in customer service in the service department. Every time I take our vehicle in for service he is very attentive to what o Noel in service is the best in customer service in the service department. Every time I take our vehicle in for service he is very attentive to what our vehicle needs. He makes every service department visit a pleasure. More

Poor customer service The service department performed a 30K service along with changing the cabin air filter. The vehicle was returned with a faulty fan motor. The dealers The service department performed a 30K service along with changing the cabin air filter. The vehicle was returned with a faulty fan motor. The dealership would not admit to any wrongdoing or the fact that debris from the cabin filter was now in the fan motor. The service department could not answer if the fan motor was working properly before and after the 30k service. The response was it must be a coincidence that the fan motor "bearing" failed at our dealership. After purchasing a new Silverado and many years of loyalty at this dealership, the offer was to split the charge instead of making it right by the customer. More

over charging for my repair,when i was stranded I WAS OUT OF TOWN WHEN MY CAR BROKR DOWN. I PULLED IN TO STARLING CHEVY. I AM NOT DISPUTING THE COST OF THE PART, I WAS CHARGED 2.6 HOURS FOR A BOOK I WAS OUT OF TOWN WHEN MY CAR BROKR DOWN. I PULLED IN TO STARLING CHEVY. I AM NOT DISPUTING THE COST OF THE PART, I WAS CHARGED 2.6 HOURS FOR A BOOK TIME ON LABOR THAT CALLED FOR ONLY 1 HOUR. I ALSO MADE NUMEROUS CALLS TO THE SEVICE MANAGER AND HAD NO RETURN CALL. THIS IS NOT GOOD CUSTOMER SERVICE IN MY EYES. TIM FROM ILLINOIS. More

Stress free. I had absolutely no issues. Victor was businesslike, professional and made the wait worthwhile. He showed an interest in every customer. The other em I had absolutely no issues. Victor was businesslike, professional and made the wait worthwhile. He showed an interest in every customer. The other employees appeared to b eff polite ad well based on my observation. More