Starling Chevrolet

Buying a nice used car Tina Santucci did a wonderful job helping us. She was not pushy and got us into the vehicle that I wanted around our price range. She was also honest Tina Santucci did a wonderful job helping us. She was not pushy and got us into the vehicle that I wanted around our price range. She was also honest with us up front about everything. I enjoyed the whole experience and will recommend to others. More

From Service to a Sale! I had a older 2000 Pontiac Bonneville SSei that the AC went out on, a couple of years ago, and knew it would be a expensive fix, turned out to be a $1 I had a older 2000 Pontiac Bonneville SSei that the AC went out on, a couple of years ago, and knew it would be a expensive fix, turned out to be a $1,800 3 day fix, however with great customer service, help on a rental, Starling made a financially painful situation a pleasant experience, I think the best way to ease customer concerns is with knowledge and a genuine respect for the customer. I never forgot the great service I got there, and yesterday I went back to purchase a vehicle, Our sales consultant was JOSE RUIZ and where test driving 3 cars at a time, we found the perfect car in the right budget, and end up trading in the Old Bonneville for a nice pre-owned Chevy Cruise. I could not be happier with car, even with a red flag from On Star, our Service Advisor NOEL CEPEDA ran the car though a system check and we where good to go. The only hiccup on the sale was that the used car only had one key? After we did the paperwork, and ready to drive off, when the keys cost $170.00 that can sting a little, So I talked to Jose about it, and we figured we would split the difference, and not only Starling would pay half, but he himself would pay for half out of his own pocket...Talk about customer service, we an employee would stand up to sale, to make his customers happy, that is something to be commended!!!!! (How many times have you heard sorry we can do anything???) JOSE did something about it and made a PERFECT BUYING EXPERIENCE! So the lesson here is Life is not perfect and we all know will have issues, but when employees go out of there way to make things right what more can your ask for!! A+ JOSE!!! I hope your share this at your sales meetings, and I can't stress more it's all about CUSTOMER SERVICE, Your have my vote for employee of the month! Thanks for making a great buying experience! More

Awesome Sales Team and Management We have been doing business with Starling for the past 6 years and we have always had the best experience. Very professional and always happy to work We have been doing business with Starling for the past 6 years and we have always had the best experience. Very professional and always happy to work with you on getting you what you want. Tina was our sales representative this time and she is lovely! More

Tina is fantastic! Tina worked with me to get me the best possible experience and catered a car buying experience that any first time car buyer needs and more! The car I Tina worked with me to get me the best possible experience and catered a car buying experience that any first time car buyer needs and more! The car I got is incredible and I look forward to visiting the dealership when it comes to maintenance on my vehicle. More

Unprofessional, Rude, Sad, Disappointing, Intimidating These people tried to sell me a used car with a cracked windshield. They put a "2016" sticker over the crack of the windshield to seemingly try and hi These people tried to sell me a used car with a cracked windshield. They put a "2016" sticker over the crack of the windshield to seemingly try and hide it. Jason was a nice salesperson but Kenny - one of the financial staff - treated me like xxxx on the ground. Tried to sell me a car with a crack on windshield, said he would have it fixed the next day. He asked what my credit score was and without even running my credit gave me an offer which I thought was pretty desperate. More

So happy with my purchase My experience in this dealer was beyond I'd ever imagine. It is three times better any automotive buying experience I ever had! The managers, and sale My experience in this dealer was beyond I'd ever imagine. It is three times better any automotive buying experience I ever had! The managers, and sales people were so nice and attentive. I am loving my new equinox! I recommend this dealership to everyone. More

they lost a 45K Camaro SS sale 1!! we have the cash, and/or credit to buy this car outright, and their idea of a test drive of a sports car is around the block, at 35 mph !!!! No way we have the cash, and/or credit to buy this car outright, and their idea of a test drive of a sports car is around the block, at 35 mph !!!! No way did they want to accommodate us in taking it on the highway (which is most of our commute everyday). this car has sat there for over 220 days, you'd think they'd be motivated to sell it, but I'm guessing it'll sit there until the manufacture takes it back from them !!! More

Great salesman Carlos is a great guy that really helped us to get the car that i wanted i would highly recommend him and i hope you guys have the same experience. Carlos is a great guy that really helped us to get the car that i wanted i would highly recommend him and i hope you guys have the same experience. More

No Ethics They sold my young daughter a $800 mth car she earns $200/wk.Would not take it back next day.sales person was bald/30ish They sold my young daughter a $800 mth car she earns $200/wk.Would not take it back next day.sales person was bald/30ish More

Terrible customer service. Miguel R ! Salesman (Miguel Roman) simply did not care about our business, asked several times to see the floor and certain vehicles and He did not care. Felt li Salesman (Miguel Roman) simply did not care about our business, asked several times to see the floor and certain vehicles and He did not care. Felt like I was being rushed and not Cared for. Finally I got fed up and decided to take my business elsewhere. More