Starling Chevrolet - Service Center

Dear Starling Chevrolet, I am writing to make a formal complaint regarding the repair services being provided for my 2021 Chevrolet Silverado 3500. On March 21st, my vehicle experienced a sudden electr complaint regarding the repair services being provided for my 2021 Chevrolet Silverado 3500. On March 21st, my vehicle experienced a sudden electrical failure that caused it to stop working. I brought the vehicle to your dealership for immediate repair, and was informed that Mr. Jadiel Rodriguez Acevedo would be handling my case. Since then, I have been in contact with Mr. Rodriguez Acevedo and Service Manager Noel several times for updates on the repair status. Despite my continuous efforts, I have not yet received clear information or an estimated delivery date for my vehicle, which is an essential work vehicle for my business. Even worse, whenever I call for updates, Mr. Rodriguez or Mr. Noel refuse to take the phone, leaving the only people willing to help being Mr. Paul and the receptionists who have to go directly to the workshop to find out what has happened. I understand that repair issues can be complex, but I expected clearer and more efficient communication from your dealership. The lack of information and an estimated delivery date for my vehicle has caused a significant disruption to my business activities, resulting in a huge financial loss for me. Therefore, I request immediate action be taken to expedite the repair process and provide me with an estimated delivery date as soon as possible. Furthermore, I expect measures to be implemented to improve communication between the service staff and customers to avoid similar problems in the future, which is really and painfully fatal. I would also like to add that I have been given two previous delivery dates that have not been met, and I have not even been informed when they finally decide not to deliver the vehicle, instead, I have had to call to verify the delivery, and have been informed that it is still not ready. Of course, this has increased my frustration and caused further disruptions to my business. The unreliability of these delivery dates has cost me time and money, which is unacceptable given the importance of my work vehicle. I also want to emphasize that I need a vehicle with the same features as my current one while the dealership takes the time to deliver it. Additionally, I would like to request that the replacement vehicle be delivered no later than Monday 04/17/2023 to minimize further disruptions to my business operations. Thank you for your attention to this matter. I hope you can take my concerns into account and provide a satisfactory solution to this situation. Thank you for your attention. FABIO OSPINA 3478700897 - 3478700943 More

My advisor Ms. Christina luna is the best! She always takes care of my truck !!!!!!!! Christina luna is the best! She always takes care of my truck !!!!!!!! More

I was from out of town and picked a chev dealer because i trust them. Had a oil change and Tires rotated . Service person was polite. trust them. Had a oil change and Tires rotated . Service person was polite. More

Manning de servicio me trato muy bien he hizo todo posible por resolver la situación, el dealer es el que no tiene los repuestos solicitados desde dic. Aun continuo esperando posible por resolver la situación, el dealer es el que no tiene los repuestos solicitados desde dic. Aun continuo esperando More

The staff was so helpful, Noel went out of his way to be helpful. Highly recommend helpful. Highly recommend More

I took my car in to get it serviced. I made an appointment a month in advance but they didn't actually have space/time for it. It took me 30 minutes to get someone to help me when I arri I made an appointment a month in advance but they didn't actually have space/time for it. It took me 30 minutes to get someone to help me when I arrived. My car was there 22 days to get the work done. I'm lucky to have another vehicle to use. My rep was never there and he didn't pass my info to anyone. The reps were nice/professional but they seemed way too busy and distracted. The car wasn't washed or cleaned at all and it still smells like oil inside the interior. The prices seemed fair but probably overpriced due to it being a dealership which is just common practice. Overall, it was the worst experience I've ever had at a dealership. More

When I arrived I was greeted by the guys that take in you car and start the initial checks. Then they told me where to go because I told them this was my first time. When I walked inside I wasn’t greeted, th car and start the initial checks. Then they told me where to go because I told them this was my first time. When I walked inside I wasn’t greeted, there was no line to who would be the next pardon to go to. There were maybe two customers just standing in the middle of the walk way waiting and I ask where do I go or who checks me in and the person said one of us and I stood there waiting for 45 mins until I was checked in. Wile standing there the people checking my car in on the outside was moving my car up and ended up making my car spin out at that moment I should have left but, which I would have but, I actually really needed this oil change. I finally was checked in and I never even had the opportunity to even meet my representative. After my oil change I confirmed with the person who helped me if they checked everything I wanted checked just to make sure my care was okay besides the oil change they said yes. I don’t know much about cars but I do like to take care of my car. When I left I was almost home and the engine light comes on. So I called and couldn’t get through to a person that could help me, even to ask if it make sense for me to come back right now, nothing no answer I couldn’t even leave a message. Coming from having a good place to go to for my oil changes before moving ( Lindsey Chevrolet in Woodbridge, VA) and then to come here I couldn’t believe it. I’m not expecting to be treated as royalty. I was actually excited because I found somewhere similar to Lindsey Chevrolet but I’m going to again look for another place to go, cause I don’t want to deal with that again. I am a patient person but I am not doing that again. I wanted to put no stars but I have no choice to put one so I will give one star to just say hey I went and I got my oil change. Thank you. More

Big thanks to Noel and Jadiel and Javier who looked out for and getting me in earlier for my AC issues i was having.. way to g guys i appreciate you all for and getting me in earlier for my AC issues i was having.. way to g guys i appreciate you all More

I brought in my car for service. I was told it would be $75. When I returned to pay, it was $150. The worst part is that they don’t even clean the vehicle, even through they charge expensive prices. $75. When I returned to pay, it was $150. The worst part is that they don’t even clean the vehicle, even through they charge expensive prices. More