Starling Chevrolet - Service Center

Terrible Service After the Sale We originally drove 40 minutes to buy a car at Starling. Along with the purchase we got 2 free oil changes/car washes. I called for an appointment, an We originally drove 40 minutes to buy a car at Starling. Along with the purchase we got 2 free oil changes/car washes. I called for an appointment, and had to wait 5 days. Today I drove 40 minutes and arrived for my appointment 10 minutes early. I had to wait about 7 minutes for someone to check me in since all but one person was at lunch. I was told it would take an hour to an hour and a half. That alone is totally outrageous for an oil change with an appointment, but when it actually took an hour and fifty minutes from my appointment time to get my car I was furious. No updates were given in that time at all. When my car finally was brought around, it was not washed either. The person working the desk who I told of my displeasure just got out of the car and said "There you go", and walked off. I will not be back for my second oil change/ car wash, and I will never buy another car there. They showed me today how much they care about you after the sale More

Service department Dropped off my 2018 Chevy CHEVY ZR2 COLORADO 10/19/2018 for a leaking wheel seal passenger side rear I understand I was there on a Friday which was fi Dropped off my 2018 Chevy CHEVY ZR2 COLORADO 10/19/2018 for a leaking wheel seal passenger side rear I understand I was there on a Friday which was fine they said they will work on it on Monday I waited until Tuesday and called to see if truck was ready of course when you call this service department it's hard to get someone to talk to or to call you back it's like pulling teeth you give the phone # to the receptionist and tell them to have the service writer call this number what do they do call a different number so of course my wife calls me to tell me they called so you call back and hope someone can tell you something. finally speak to someone for them to tell you they need a special tool to pull a bearing for real and they suppose to be a full service shop ya right here it is Thursday 10/25/2018 finally they call me so I'm ready to pickup my truck and the service writer tells me if it's ok to keep my truck until Friday they want to make sure it doesn't leak which in turn they are blowing smoke up my you know what it doesn't take a week to replace a wheel seal unless you go to Kissimmee sterling Chevy service department they must of been unable to communicate whith them selfs More

Excellent experience Nicole Trinidad was so helpful. She works with me for two days until I found the perfect car. I would recommend her. Thank you for your exceptional de Nicole Trinidad was so helpful. She works with me for two days until I found the perfect car. I would recommend her. Thank you for your exceptional dedication. More

Alfonso is the best! I was down in Florida for my wedding (1,500 from home in Minnesota) had rear wheel bearing go out. Very nerve racking being that far from home with c I was down in Florida for my wedding (1,500 from home in Minnesota) had rear wheel bearing go out. Very nerve racking being that far from home with car issues but Alfonso Moya rolled out the red carpet for me and my family. Absolutely the best best best customer experience I have ever had. I wish I could bring my car there to him for all my needs. I can't thank him enough I hope the management reads this review. He is a true asset to that company top notch dealer in all aspects every one I came in contact with was very friendly A++ thanks again. More

Great and Swift Service! I made an appointment when my check engine light came on. I went in and Noel was quick to get my car in and gave me the diagnosis fairly quick. He was I made an appointment when my check engine light came on. I went in and Noel was quick to get my car in and gave me the diagnosis fairly quick. He was able to get me a rental last minute and called me to tell me it was ready the very next day. These guys are quick and efficient. It helps tremendously to have and appointment as this area is quite busy. More

Knowledge of tow vehicle Took Equinox in because of battery going dead while being towed behind motor home. I followed manual which said shut off accessories to tow but can't Took Equinox in because of battery going dead while being towed behind motor home. I followed manual which said shut off accessories to tow but can't shut radio off. I feel I was lied to because there are many people complaining on the web of the same dead battery issues. Memo sent to dealerships relating to remedy for this issue but no one told me about the problem. A forum on the internet recommeneded that you install a charge wire from RV to car. Why should I have to pay for this? If Chevy knew the issue in Nov. 2017 they should have informed me before I bought. I would have purchased a different vehicle. More

Poor Dealership My daughter brought her car in to replace a faulty gas cap, it took the dealer 6 1/2 hours to replace it. VERY DISAPPOINTED My daughter brought her car in to replace a faulty gas cap, it took the dealer 6 1/2 hours to replace it. VERY DISAPPOINTED More

Broken mirror, they wanted $400 My passenger side view mirror hit a garbage can left in the road by the garbage truck directly in front of me. I couldn't have been moving 10 mph. The My passenger side view mirror hit a garbage can left in the road by the garbage truck directly in front of me. I couldn't have been moving 10 mph. The housing snapped in toward the window, and the mirror cracked, and shattered and the heater/motor, which snaps in, came away from the housing. I took it in for a quote. I waited half an hour and was quoted $288 for a new housing assembly, a minimum 1 hour labor to remove the door panel, plus $75 to $80 for paint! (There is a tiny spot, smaller than the tip of my pinky finger, on the mirror housing where the paint chipped off.) I told them no, and left. When I asked a body shop to look at it, Starling had already removed the heater/motor from the back of the glass and reattached it in the housing...as I said, it snaps in! Meaning they DO NOT need to disassemble the door, NOR did they need a new housing or heater/motor! ALL I NEED IS A NEW PIECE OF GLASS that SNAPS onto the heater/motor, and a tiny dab of touch up paint! They HEAVILY PADDED their estimate, and likely would have charged me the full $360 estimate, plus anything else they thought they could add to the bill! I might be a female, but I'm NOT stupid! DO NOT TAKE YOUR VEHICLE FOR SERVICE HERE! Unless you like to pay extra to be lied to and cheated! More

Excellent service to Canadians Brought out new 2018 Tahoe in as the A/C was not working. Despite being literally overwhelmed with demands from clients and a 2 hour wait, David Hern Brought out new 2018 Tahoe in as the A/C was not working. Despite being literally overwhelmed with demands from clients and a 2 hour wait, David Hernandez of their service department provided us with answers and solutions to our dilemma above and beyond the call to duty. Polite, uderstanding of our being out of country and on vacation, skilled with information and an honest forthright approach as to what they could do and which was note in the cards for that day was refreshing instead of a bunch of empty promises. As a life time GM owner I know the service guy on the front line gets all the complaints about the manufacturer who is a distant apparition .in stressful situations. David is first class and should held as a valued employee.by Starling. Patrick and Susan Johnston Ontario Canada More

A whole 3 hours oil change I had an appointment for 11 am it is 1:34 pm and i still haven’t gotten my car. It is ridiculous they don’t care about your time and the service is aw I had an appointment for 11 am it is 1:34 pm and i still haven’t gotten my car. It is ridiculous they don’t care about your time and the service is awful More