Starling Chevrolet - Service Center

Warm welcome and genuinely interested in my concerns. My service writer took the time to explain the problem in terms I understood. My service writer took the time to explain the problem in terms I understood. More

i was particularly impressed with my Advisor, Shane Nicely. He was very knowledgeable and had a very good understanding of what i wanted and what needed to be done to my car. I Will certainly use Nicely. He was very knowledgeable and had a very good understanding of what i wanted and what needed to be done to my car. I Will certainly use him again! More

Very polite and they take good care of their customers. They are sufficient in answering questions They are sufficient in answering questions More

Everyone was kind and courteous especially Wayne. Service was great and in a timely manner. Will continue to take all of our vehicles there for service. Service was great and in a timely manner. Will continue to take all of our vehicles there for service. More

I was on time and so they were very punctual. Also courteous and technicians new but they were talking about. Also courteous and technicians new but they were talking about. More

Actually the service got me in quickly and got me out quickly. Very happy with the entire experience. quickly. Very happy with the entire experience. More

I would normally rate higher as in the past. However, I had my Tahoe in for service and specifically requested the tailgate cylinder be replaced. This was my second service request for the same. However, I had my Tahoe in for service and specifically requested the tailgate cylinder be replaced. This was my second service request for the same. I waited for my car to be serviced for oil and filter change as well as the 30K check. When I went to pay for service, I was told again nothing was wrong with my lift gate cylinder by Wayne, we argued a bit about this, and Wayne went to get the manager. I was able to show Wayne snd the manager what was wrong with the lift gate cylinder, and the service manager said he would replace it on “Customer Satisfaction”, I mentioned I had the bumper to bumper extended warranty, and the manager said that I did not. That I only had the extended warranty on drive train. I said, “No. I paid for the comprehensive coverage.” The manager said to just replace it. Wayne told me to come back the next morning by 7:30, and he would get me in and out in a hurry, I was first in line at 7:15 the next morning. I did not get put of Starling until 10:15. My lift gate cylinder was covered under my extended warranty, so the work was done under warranty. More

Very attentive to the maintenance requirements of my vehicle. Friendly staff members and knowledgeable of vehicle. Friendly staff members and knowledgeable of More

I was there for the maintenance advantage plan. I got my oil changed and tire rotation. I'm disappointed that the air pressure in my tires was not addressed. I'm not sure if any other services were I got my oil changed and tire rotation. I'm disappointed that the air pressure in my tires was not addressed. I'm not sure if any other services were performed according to the maintenance advantage plan. As for my time at the dealership; the service performed was quick, the waiting room accommodations was pleasant and all the employees I had interactions with were very friendly. More

Service Dept always takes great care of us. We love our Tahoe. Thanks Wayne Goss! We love our Tahoe. Thanks Wayne Goss! More