Stateline Subaru

I purchased my second Subaru Outback from Stateline Subaru in Somerset. This time I worked with Jay Deleon. He is awesome! Ask for him and tell him that Diane sent you. I was there having an oil cha Subaru in Somerset. This time I worked with Jay Deleon. He is awesome! Ask for him and tell him that Diane sent you. I was there having an oil change on my car and he helped me locate the service department. While waiting for my car, I was checking out the new cars. Jay was always there to explain the differences between my cars and the newer Outback. No Pressure. Jay was funny and friendly and very helpful in guiding me to choose the best car for me. I did not even intend to purchase a new car that day BUT I could not turn down the deal offered. Jay has been helpful in scheduling service. He checks on me to be sure that I have all my questions answered. We sat in the new car for a long time waiting to connect to Starlink and he handled the transfer of my account to the new car as well as the updating passwords for the Starlink and My Subaru apps. He went over all the new options in my new Outback. When I left I knew I made a new friend that I could always turn to if I have a problem with my car. I had a part ordered and he checked on it and made the appointment for the installation. You could not find a better salesman anywhere. . . More

Special thanks to Steve Chaves who went above and beyond in his customer service. Added to his role in answering questions and presenting options, he picked me up and drove me home to complete the process in his customer service. Added to his role in answering questions and presenting options, he picked me up and drove me home to complete the process. I so highly recommend him. Everyone was very nice, professional and efficient. What an unexpectedly great experience in buying a car! Kudos to Stateline Suburu. Joan More

No pressure sales which we really appreciated. Chris went above and beyond to make sure we were comfort with the transaction and happy with the new car and price we were given. He answered our calls even w above and beyond to make sure we were comfort with the transaction and happy with the new car and price we were given. He answered our calls even when he wasn't at the dealership and made sure we felt attended to through the process. More

Was the best experience we have ever had! No pressure sales, no tag teaming. Sales person knew all about the cars! She was very helpful, made the buy seamless. Would definitely recommend them. This was sales, no tag teaming. Sales person knew all about the cars! She was very helpful, made the buy seamless. Would definitely recommend them. This was the first time buying a car, I didn’t want to go home and take a shower!!!! More

Damian was fantastic! He was very helpful, transparent and attentive. His humor and extensive knowledge made the car buying process enjoyable and and very smooth. and attentive. His humor and extensive knowledge made the car buying process enjoyable and and very smooth. More

Damian has been great. Service beyond what one would expect. He was fast and completed the transaction in quick order. We appreciated all he has donb expect. He was fast and completed the transaction in quick order. We appreciated all he has donb More

We leased our 2018 Outback from Inna three years ago and had a great experience. We went back to see Inna at the end of the lease and decided to purchase it. She took care of everything for us including ha had a great experience. We went back to see Inna at the end of the lease and decided to purchase it. She took care of everything for us including having it cleaned and the tank filled. Will see her again for our next Subaru purchase. More

I was very pleased with the purchase of my brand new Outback. Josh made the process painless and easy. Everyone was professional and pleasant to deal with. Outback. Josh made the process painless and easy. Everyone was professional and pleasant to deal with. More

Worked with the very polite and helpful Steve Chaves who was charming, co-operative and helpful. We were ready to do a deal, the only remaining negotiable factor being the value of a trade in vehicle. In co was charming, co-operative and helpful. We were ready to do a deal, the only remaining negotiable factor being the value of a trade in vehicle. In comes the Manager, (Joe I believe),The amount offered for the trade in was well below the value suggested by all online appraisal tools, by a factor of 40 to 50%. I then asked a simple question which caused an adverse and angry response from Joe. I asked "Give me your very best bottom line" and I'll either bite or reject. "That's not how it works" he advised., angrily and with a bellicose combative attitude. I picked uo my toys, hopped out of the crib and went home. Secured a far better deal and sale form another dealer. Joe: Act like a gentleman, not a petulant child More

After much online research my son found a 2018 Crosstrek at Stateline. We agreed to the purchase and loan terms as we understand that this is how dealerships make money. We did not even try to negotiate we at Stateline. We agreed to the purchase and loan terms as we understand that this is how dealerships make money. We did not even try to negotiate we took their price and loan terms without any issues. As we were taking possession of the car we were given one key fob which was on a tag that read 2/2 meaning 2 of 2. I said where is the other fob and the salesperson Josh went to look for it. He came back and said he could not find it but would look for it for us and would send it to us. I said this is a big issue. Not having a second key fob is a big issue if something happens and our son has an emergency we need to have a second key fob. He assured me and my son that if he did not find it they would make one for us. I followed up several days later and he said he could not find the key and possibly there was a mistake and that there was no second key? I checked with my son who confirmed that there was definitely 2 keys on the tag when the original sales person let us take it for a drive. So now we are getting the run around. Josh is not returning our calls. The sales manager is not returning our calls. Quite frankly this is lousy customer service. You assure your customers that you will provide them with a key fob and then you give them the run around? You are not keeping your end of the deal. Shall I just pay off my loan at this point so you don't make any money off me? You know what my number is. Feel free to call me. Kathleen P Oh and by the way...BIG MISTAKE! My husband fell in love with the Crosstrek and now wants one of his own so looks like you lost a quick and easy sale. More