Very lay back no pressure great product, been a subaru man for 10 years just had to have a new one. Over the Top and then some Inna Perez.......very clear and understable,, explained everthing, very very pleasant, Answered all my questions, Stays is touch,, Love driving my new Forestor,, already talked one person into buying a subaru now someone in my family is getting one when her lease on her Ford Expires.. Everyone I have been has been very pleasant and helpful. Inna is truly a feather in your cap for the company. She knows her products inside and out. I can't say enough about her.