Stearns Ford Inc.

Made appointment for service on May 9th for several services. These services were listed and confirmed. Upon arrival, I was told a couple of the services that were confirmed were not actually able to b services. These services were listed and confirmed. Upon arrival, I was told a couple of the services that were confirmed were not actually able to be done including a recall. This means I now have to make arrangements to come back, during time, I have to work, to get the remainder of the services done costing me at least 1/2 days pay if not more. If you're going to offer limited services on specific days, it should be listed on your service site. This left a very bad taste in my mouth about your service department. And a simple oil change, tire rotation and state inspection took 1.75 hours from when my appointment was scheduled, and I arrived 15 minutes early. Not sure it this counts as Customer service. More

I recently purchased a 2020 F-150 Platinum from your dealership. It is a beautiful truck; however, I am deeply disappointed with the lack of transparency regarding its condition. Even when buying a used dealership. It is a beautiful truck; however, I am deeply disappointed with the lack of transparency regarding its condition. Even when buying a used vehicle, one expects it to be delivered in good standing, or at the very least, to be informed of any defects so they can be factored into the buying decision. In my case, several issues were completely omitted. The windshield is cracked—something I didn't notice initially, and it seems the dealership chose to stay silent about it rather than pointing it out. Furthermore, the rear rotors need resurfacing and the rear brake pads require immediate replacement. I was told the vehicle underwent an extensive multi-point inspection, yet these mechanical issues were either missed or intentionally ignored. While the service was fast and the offer on my trade-in was fair, the decision to hide these defects and the subsequent refusal to address them once reported has left me with a very bad taste in my mouth. I might recommend this dealer, but only with a strong warning: buyers must be extremely cautious because it feels like things are being hidden on purpose. More

VERY PROFESSIONAL AND A GREAT PLACE TO TAKE CARE OF MY TRUCK--I BUY ALL OF MY VEHICLES THERE-- TRUCK--I BUY ALL OF MY VEHICLES THERE-- More

Best experience I have had in over fifty years of buying cars. These people are the best. No games or gimmicks or tricks. I will sing their praises to anyone who will listen. cars. These people are the best. No games or gimmicks or tricks. I will sing their praises to anyone who will listen. More

The entire staff is professional and friendly. The service department was timely and went beyond expectations. The service department was timely and went beyond expectations. More

I have purchased 3 vehicles from Stearns. From the sales Department to the Service Department, the staff is excellent. From the sales Department to the Service Department, the staff is excellent. More

They made it easy to get approved and they made a great deal. Super pleased deal. Super pleased More

Great to work with! Everyone was very helpful and James Petterson (my salesman) was a joy to work with. Everyone was very helpful and James Petterson (my salesman) was a joy to work with. More

The Salesperson in house has excellent knowledge regarding car sales. The salesperson answered all concerns in a polite and professional manner. The benevolence shown during the visit and review a regarding car sales. The salesperson answered all concerns in a polite and professional manner. The benevolence shown during the visit and review as well as driving experience was the best observed during all of the search. Thank you. More

Austin was polite and knowledgeable. He answered my questions without making me feel like. I was another customer who knew little about car buying. Whidh is always my concern. I enjoyed He answered my questions without making me feel like. I was another customer who knew little about car buying. Whidh is always my concern. I enjoyed meeting him. More