Stearns Ford Inc.

Always a delight I'm always done in a timely manner, never a long wait. Great service and friendly atmosphere Clean waiting room I bought my car at county because I'm always done in a timely manner, never a long wait. Great service and friendly atmosphere Clean waiting room I bought my car at county because I didn't know about stearns, next time it will definitely be stearns More

Great Dealership and wonderful continued service I was very impressed with the Stearn's Ford dealership. After my car was totaled, I was in need of a a new vehicle quickly but it had to be good qual I was very impressed with the Stearn's Ford dealership. After my car was totaled, I was in need of a a new vehicle quickly but it had to be good quality and affordable. The Stearn's Family was very friendly and knowledgeable for the entire process, and was able to get me off the lot with a new car in no time. They also gave me a fantastic rate, so my car payments went down by close to $75/month! The service didn't just stop at the buying experience though, they have followed up personally with me multiple times and continue to impress with their customer service. I'd definitely recommend them to anyone looking for a new vehicle! More

Wonderful Service I always recieve great service from StearnsThe only thing the lady at front desk had me confused and usually I just drop my keys off and she asked a l I always recieve great service from StearnsThe only thing the lady at front desk had me confused and usually I just drop my keys off and she asked a lot of questions about 30,000 mile fuel and I got it but I really didn't know why and what it was for but other than that service wonderful and I asked my brother and he explained it and I had extended warranty and she had a problem finding on computer and that hasn't happened before but I keep all my service records.I still think service was wonderful and all staff friendly and WiFi More

Finally To my dismay I was in need of replacing my old trusted Ford Explorer. Found a car on their website went for test drive and met Keith. I have to say To my dismay I was in need of replacing my old trusted Ford Explorer. Found a car on their website went for test drive and met Keith. I have to say I've never had such a smooth and pleasant car buying experience. Keith was extremely informative about the vehicle and very professional. I have to admit I went with dread as I've always had negative car buying experiences. However, these guys made it super smooth and I highly recommend Keith! I will be a returning customer. More

Now apart of the Family I have searched High and Low for the perfect vehicle for my growing family. I purchased a 2010 F-150 Platinum and Traded a 2003 Ranger. I could not as I have searched High and Low for the perfect vehicle for my growing family. I purchased a 2010 F-150 Platinum and Traded a 2003 Ranger. I could not ask for more from a buying experience. This was the second time that I have visited Stearns to check out one of their vehicles. The first time the truck I was looking for was in the process of being bought. This was my first Contact with Max Karlas and Delaine Kimrey. Both very professional and personal. When I purchase a vehicle I will not buy from someone that I don't feel like I can trust. Couple Months go by and I see another quality Ford Truck at Stearns. I requested information online and with in 10 minutes Delaine calls and remember my previous situation. Set up an appointment early in the morning and make the buy. I have never been so impressed with such a family atmosphere. Max our salesman answered all of our questions he went the extra mile for our trade in. I highly recommend Stearns for anyone out there looking to buy a Used/New vehicle. I am so proud to say that I am apart of the "Stearns Family" More

Problems with mechanical issues and they were not resolved Bought a used performance dodge srt8. Had serious front end issues. After much arguing they attempted to fix the car but put standard struts on a SRT Bought a used performance dodge srt8. Had serious front end issues. After much arguing they attempted to fix the car but put standard struts on a SRT car. Really? Who does that ? Then they think we are being too demanding. They ruined the looks of the car! Always given the run around while the managers hide behind the staff. DO NOT buy here! Once you do it is yours no matter what they tell you! The salesman Dustin Ramsey is the only person who seemed like they cared! More

New Car I traded a 2014 Ford Escape and got a new 2016 Ford Escape Titanium. My salesmen Max Karlas and Joe Birch was very good help. They went the extra mile I traded a 2014 Ford Escape and got a new 2016 Ford Escape Titanium. My salesmen Max Karlas and Joe Birch was very good help. They went the extra mile to make sure I got the car I wanted. This included making a few trips to another dealer. They were very patience and did not show irritation as my husband, daughter and myself asked questions and couldn't decide which color we wanted. Each time I went they greeted me with a friendly smile. I am a satisfied customer and will use them again. I love my ruby red Ford Escape. More

No call backs and no warranty on 2014 I did get one thing fixed by this dealership but still had to pay 50 percent on a new back glass due to defroster did not work. They should have paid I did get one thing fixed by this dealership but still had to pay 50 percent on a new back glass due to defroster did not work. They should have paid all but whatever. The front glass has a issue also, I asked about it. I did not get a call back from Lisa the service manager so I called back five days later, she said she hasn't seen another manager to ask him. Finally called back two days later to tell me no. I will not ever go back to any FORD dealership due to they are SORRY. Debbie Lineberry More

Amazing! They were wonderful! So friendly and helpful! Left there with a great deal on an amazing car! Would definitely recommend to anyone looking for a great They were wonderful! So friendly and helpful! Left there with a great deal on an amazing car! Would definitely recommend to anyone looking for a great place to go to buy a car! More

Great Sales and Support I have been going to Stearns Ford for service on my 2012 Ford Explorer since I purchased from another dealer. I always appreciated their quick service I have been going to Stearns Ford for service on my 2012 Ford Explorer since I purchased from another dealer. I always appreciated their quick service and personable staff. I started noticing issues with my truck soon after it hit 60K miles and I thought that it was minor and prepared to fork over money for repairs (i did not get extended service plan). Unfortunately, the damage was not simple and I was informed that my truck had transmision issues caused by a busted axle shaft. I was not happy and could not wrap my head around having a car with these types of issues already after owning for just 2 years. I expressed my concerns to the General Sales Mgr (Stephen Stearns) and he told me not to worry and partnered me up with Wayne Stanfield to look at new cars. In the back of my mind I thought that I did not have good options in front of me... 1. A 2-yr old car with transmission issues and uncertainty about what else will go wrong, and 2. Buying a new car and going into more debt and negative equity. With Wayne's help, I selected a car that I would consider driving and feeling comfortable in. But it was a downgrade from where I was. But after they worked wonders for me from a price and trade standpoint, I selected the Ford Edge Titanium. I LOVE my new car. But even moreso, I honestly have become a Stearns customer for life. They were patient, pleasant and extremely helpful. More