Stearns Ford Inc.

My mother dropped off her car for repairs in December 2022. They told her that it would take a month because the part she needed was on back order. The repair to her car was still under warranty, but the 2022. They told her that it would take a month because the part she needed was on back order. The repair to her car was still under warranty, but the catch was she had to leave the car there. It is now March 18, 2023 and her car is still there. The back order part came in over a month ago. Every time my mother calls they tell her maybe at the end of the week. She has since made 3 car payments on a car that is still sitting on their lot. She also is paying car insurance and they didn’t even offer her a courtesy car. I wonder if they do all their costumers the same way! More

Last May, my husband purchased a 2022 Ford Ranger from this dealership. It was his Mother's Day gift to me! I was in love with my truck until 3 weeks ago when the transmission slammed so hard, I thought this dealership. It was his Mother's Day gift to me! I was in love with my truck until 3 weeks ago when the transmission slammed so hard, I thought I had been rear-ended. Our insurance only covered towing in a 25 mile radius, so we had to have it towed to Green's Ford in Greensboro. Took it the following week to Stearns for oil change, and we told the service staff as well as the sales person about the problem. Was given the look of "not my problem" from both departments. Had to have it towed in again for the the same reason as well as my dashboard going black with the exception of the check engine light flashing. I missed 2 work shifts, and will miss another 3 shifts this weekend due to lack of transportation. We also made the same two departments aware that my husband's F-150 was having the same issues. NO ONE there cared. He even showed them a video of his dash going completely blank. Neither dealership wishes to assist with a loaner or a rental, and Ford's response was to get a rental and we will see if we can reimburse you. My truck may have 5000 miles on it, and it is still under warranty! What the h3ll!!!! I told my husband we officially have to "Fix Or Repair Daily" vehicles and the dealership (Stearns) sales staff seem to have the attitude that once the vehicle is driven off their lot, it's no longer their problem. "Blue Oval Certified Thumbprint" sign in your showroom is a joke. You have NO desire or commitment to customer satisfaction"!!!! I will tell everyone that I know to stay away from this dealership and Fords well, I kind of already have with my Facebook post about your uncaring attitude!!!! As far as I am concerned, you need to back back your LEMONS!!!!! More

Great service department and great salesmen and saleswomen. Accommodating. Good work on vehicles and try to get out out as quickly as they can. saleswomen. Accommodating. Good work on vehicles and try to get out out as quickly as they can. More

Buyer beware. They will try to sell every lemon on the lot plus no gas. They will try to sell every lemon on the lot plus no gas. More

Great service department,fast,friendly! I recommend them for all your service needs.The first place i call. I recommend them for all your service needs.The first place i call. More

Dealership has had my car on and off since April it is now September. They had it at times for 3 weeks straight. After spending $900 on air conditioning it still doesn't work. They said I could spend $900 now September. They had it at times for 3 weeks straight. After spending $900 on air conditioning it still doesn't work. They said I could spend $900 more but couldn't guarantee that would fix it either. Terrible experience!!! More

Took my car to the service dept to check it out hooked it to the code finder and told me the same thing I found out from autozonr for free and then charged 160.00 dollars negative 40 stars!!!!! to the code finder and told me the same thing I found out from autozonr for free and then charged 160.00 dollars negative 40 stars!!!!! More

They communicated with me very well. Fixed all problems they could at the time. Will be going back as soon as parts arrive. Fixed all problems they could at the time. Will be going back as soon as parts arrive. More

Great group of people that put the customer first. I would recommend Stearns Ford to everyone who wants a hassle free car buying experience. I would recommend Stearns Ford to everyone who wants a hassle free car buying experience. More

Always get great service with Stearns Ford. Lisa and get team do a very good jon. team do a very good jon. More