For all of the companies that claim "Family Owned and Operate", this group is the REAL DEAL. I had a catastrophic engine failure. I figured either thousands or trade it in but the Service Dept. Harold Sr, Harold Jr and their crew got our Tiguan fixed and it was affordable. Status updates, personal care and so on. They really are the best. Their level of professionalism, knowledge and being just really good folks is a rare commodity these days.