Steet Toyota of Yorkville

Brian is the best! Exceptional experience. All phases of the purchase process were friendly, fast and accurate! If I could rate them higher, I would. This is my second Exceptional experience. All phases of the purchase process were friendly, fast and accurate! If I could rate them higher, I would. This is my second purchase at Steet Toyota and I thought the first purchase couldn't be better. Unbelievably, the second purchase was better! I know where I'm going for my next purchase! More

Steet Toyota is #1 We have bought all our vehicles from Steet Toyota. They have an exceptional sales, service & parts dept. They know how to take care of their customers We have bought all our vehicles from Steet Toyota. They have an exceptional sales, service & parts dept. They know how to take care of their customers and go above and beyond. I'd recommend them to anyone. This visit was for a recall on our 2009 Tacoma. Once again Toyota is taking care of their customers. More

A Great Dealership that cares about customer service Excellent sales negotiation and delivery service. The staff asks about your wants and needs so that you can be sure you purchase the right vehicle. Excellent sales negotiation and delivery service. The staff asks about your wants and needs so that you can be sure you purchase the right vehicle. They care! More

Great Service Always great service at Steet Ponte Toyota! Easy to get appointment. Professional and friendly customer service and no long waits. Always happy with Always great service at Steet Ponte Toyota! Easy to get appointment. Professional and friendly customer service and no long waits. Always happy with the Steet Ponte service department. More

Tnew tires I've never kept a car long enough to need new tires. Prius is the best. This was a quick and easy almost pit stop. I've never kept a car long enough to need new tires. Prius is the best. This was a quick and easy almost pit stop. More

Great service!! Went in for my mid-winter interior detail...Dave did a great job checking me in. Tim cleaned my car better than I've ever seen! Andy checked me out Went in for my mid-winter interior detail...Dave did a great job checking me in. Tim cleaned my car better than I've ever seen! Andy checked me out with the usual outstanding service. Special thanks to Armon for shuttling me back and forth to work! Bottom line: Best dealer service I've ever had! More

Terrible service!!!! I took my car (Lexus RX300, 2003) to this dealership basically to diagnosis the reason behind the check engine sign. Initially the service agent told I took my car (Lexus RX300, 2003) to this dealership basically to diagnosis the reason behind the check engine sign. Initially the service agent told me it's a 30 minutes job and it's gonna be $42...but then he said he was wrong...it's doesn't matter how long it takes, it's gonna be $89 for doing the diagnosis. After the diagnosis they were telling me that it's could be O2 sensor but yet they are not sure as they are seeing some leaks in the exhaust pipe that goes to O2 sensor. They can't fix it there and recommended me to go to Lexus dealer and fix it from there. However, I took it somewhere else and fix it there.. they wiped the check engine sign but the sign came back after driving few miles...I had a car code reader and it tells me O2 sensor. I did contact Toyota and told them all the above story and they schedule me for dropping my car at their location to check it. WHILE THE PERSON SCHEDULED ME FOR THE RE-DIAGNOSIS, I ASKED HIM WHETHER THEY ARE GONNA CHARGE ME AGAIN. THEN HE SAID "NO"...Only then I agreed and dropped my car. Once they did the diagnosis, they came up with exactly similar results which is leak still exist..blah blah... THEN CAME THE REAL HYPOCRISY...THEY WERE ASKING ME FOR $90 AGAIN FOR DOING THE DIAGNOSIS. I TALKED TO THE SERVICE REP, THEN MANAGER, NO ONE WAS WILLING TO HELP ME IN THIS REGARD...EVERYONE WAS SAYING YOU HAVE TO PAY...THE MANAGER WAS SO ARROGANT, HE CALLED ME OUTSIDE OF THE BUILDING WHERE HE WAS IN THE MIDDLE OF SOMETHING INSTEAD OF COMING TO ME (OR AT SERVICE DESK) TO FIX THE ISSUE OR MISUNDERSTANDING...MOREOVER, THEY WERE CLAIMING WHOEVER SCHEDULED ME, HE IS OFF ON THAT DAY...SO I HAVE TO PAY...SO BE IT... I HAD TO PAY ANOTHER $90 FOR NO REASON...FOR NOTHING NEW...AND ON TOP OF THAT THEY WERE NOT STANDING WITH THEIR WORDS/MISTAKE... WILL NEVER BE THERE AND WOULDN'T RECOMMEND ANYONE TO GET THEIR CARS TO THIS PLACE....I FOUND THESE PEOPLE NON-COOPERATIVE, RIPPING YOUR WALLET AND TELL A LIE TO THEIR CUSTOMER More

Salesman Jeffery is the worst for buying a car! We knew exactly what we wanted and the salesman Jeffrey was the most sneaky and untruthful person I have ever dealt with. Behind our back financing a We knew exactly what we wanted and the salesman Jeffrey was the most sneaky and untruthful person I have ever dealt with. Behind our back financing and nothing but lies about interest rates and prices. Needless to say we bought elsewhere and we're extremely happy. More

I was shopping around for a new car when a Scion tC caught my eye. I walked into the dealership planning on getting some information and taking a test drive. I expected to be greeted at the door and re caught my eye. I walked into the dealership planning on getting some information and taking a test drive. I expected to be greeted at the door and receive some service, but I was shocked to receive nothing but vacant stares. Instead of a "Hello my name is Jeff, how may I help you?" I had to voice my interest in buying a new car with good gas mileage. I asked what he could tell me about the tCs, and all he did was hand me a pamphlet then proceed to tell me "This is the sticker price I can't go a nickle below what it is listed." I understand that they want to make as much money as possible, but I told him it was interesting that Lia in Albany had the exact same car for $1,500 less. (When I can keep my business local I try to as long as they will cooperate.) "No, it's not the same car." Was the only response I received from that point on. I was positive it was the same car, same year, same series, even the same paint. They even went to the point of "looking it up in their stock" to tell me, "They don't even have one in stock!" I reluctantly said I would have to go back to Albany, then another assistant said, "Well I could change the price on the internet a few hundred dollars, and we could adjust the price based on your trade-in." ((I thought they couldn't drop the price a nickle?)) The whole thing was very unprofessional, they never once asked me how serious I was in buying, they never offered me a test drive, they basically treated me like they wanted me to leave. I even went to shake the salesperson hand, and he flatly refused to give me his hand... but he did reach for his little card case to give me his business card. I guess I will spend my $20,000 in Albany. More

I dropped off my new Prius for its first check. People were pleasant, but the waiting area was a dump with not enough seating. Worst of all, they returned my new car filthy from construction in the lot. W were pleasant, but the waiting area was a dump with not enough seating. Worst of all, they returned my new car filthy from construction in the lot. When I called to complain the person answering the phone said "oh didn't they give you a coupon for a car wash? I'll send you one." She took my information and said the service manager would call and he/she never did. I've had two Hondas for 6 years and I've always had excellent service. this is just terrible all around! Furthermore, if they made my car filthy, couldn't they hose it off? I hope I'll never have to go back and would NEVER recommend it. More