Step One GMC Cadillac Fort Walton Beach

Our terrible service started last year when we started looking for a new truck & SUV. It was miserable from the get go. We walked in knowing exactly what wanted, knowing it was going to set us back around looking for a new truck & SUV. It was miserable from the get go. We walked in knowing exactly what wanted, knowing it was going to set us back around $130k. Our salesman continually tried to talk us out of the vehicles we chose because "there was no way they could get in our price range". When we finally sat down to look over numbers, the sale rep brought us the wrong pricing sheet. Innocent mistake.. until it happened again (we were looking for an AT4 and they kept showing us Cadillacs). Again we went back and forth about the price and the sales rep kept giving us a number $15k over what was advertised, telling us there was no wiggle room. After his third cigarette break, we gave up and left. Side note, went to Pensacola GMC the next day and got the EXACT truck we wanted, at our price point, with an amazing sales rep! We chalked this up to one bad experience and decided to use FWB GMC for their service department since it's much closer - bad decision. On Monday we made an appointment for an oil change and 15k mile inspection, which based on the manual and GMCs recommended service sheet we used to cost around $200. Today we dropped the vehicle off and were told it would be ready around noon, perfect! Around 10 a.m. they called and said the truck was already done and the total was $477. Quite the surprise. Mind you, there was no discussion when we dropped the truck off about anything other than oil change, filter change, and tires rotated. When we got to the shop, the service rep didn't discuss what was done, instead just started walking towards the checkout area. I said that we wanted to discuss what was done and the price and that I didn't want to be in front of other customers. We went back in the office and started explaining what was done. When we brought up that the work done was not discussed with us, he immediately turned it on my husband, stating that he rushed out this morning and didn't give him the chance. BS .. also we were on the way to the hospital and we're dealing with personal issues, but sure... blame it on us. On our way to the dealership we called Pensacola GMC & Crestview GMC (thank you Erica & Nathan!!) and asked them about their 15k mile inspection and if the "premium fuel induction service" was standard at 15k miles. Both of them said no, emphatically. When we explained this to Andrew, he said "well it's part of our service every 15k miles". Smells like a rip off to me, because no car needs that service that frequently. I got extremely heated with this man after he blamed it on us again & I left. My husband ended up getting it taken off our bill and we ended up paying what we planned, but my goodness the undue stress!! We will never use this GMC again, regardless of the proximity to our house. I'd rather drive an hour than ever deal with these people again. I wish we had listened when people said they had a reputation for ripping people off, but we gave them the benefit of the doubt. Hope this helps someone not make the same mistake we did. More

9/8/20: Just purchased a new 2020 Envision from Buick of Fort Walton, yesterday. Great experience for both my wife and I. Everyone worked really hard to provide awesome customer service. Special thanks to J Fort Walton, yesterday. Great experience for both my wife and I. Everyone worked really hard to provide awesome customer service. Special thanks to Jason (our salesman) and Junior (his manager) for getting our deal done, in a timely manner. I would certainly buy from them again and recommend that you give them an opportunity, as well. Update 10/2/20: We noticed a small defect with the vehicle once we returned to our home, on September 8th. We contacted Jason and he put us in touch with David P. from the dealership’s service group. David immediately scheduled an appointment and the defect was completely resolved, to our satisfaction. Great customer support provided by all. Thank you! More

George Lisciotti was very helpful and kind! His professionalism and radiant personality made purchasing my vehicle a joy and a pleasure. I would recommend this dealership to anyone. professionalism and radiant personality made purchasing my vehicle a joy and a pleasure. I would recommend this dealership to anyone. More

Two of the worst experiences ever when bringing a vehicle in for service. Staff unaware of what is going on. Handed the wrong paperwork for signature. I was going in for 60,000 mile service and a replacement in for service. Staff unaware of what is going on. Handed the wrong paperwork for signature. I was going in for 60,000 mile service and a replacement part and repair of a tire sensor.Asked for a quote for the tire sensor repair and was not given one until after the other work was done and I had an invoice to check out. Now instead of one tire sensor not working all four are not working and I was told that is normal. Charged me an hour and a half labor to program 2 key fobs I was told originally that the key fobs and replacement parts could be done the same day however that was not possible so I had to make a second trip.I was told the servicing would take three hours instead it took over five and all four sensors were broken when I left. Extremely disappointing More

Went there to look at and test drive a used Lexus in June. Was not ready to make a purchase just yet.. the gentleman I was supposed to meet with was not there.. George walked out the door and offered to June. Was not ready to make a purchase just yet.. the gentleman I was supposed to meet with was not there.. George walked out the door and offered to help us. Needless to say, George was super awesome in assisting us and I drove the vehicle home that evening!! The dealership was extremely busy so it took longer than normal to workout all of the details... and in looking back, I am glad it took longer!! George and I visited for the afternoon, shared a lot of conversations, stories, laughs and even a few tears (sharing about our furbabies). I made a new friend that day and will forever cherish our time together!! LOVE my new (used) Lexus and my newfound friendship with George!!! More