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Step One GMC Cadillac Fort Walton Beach

Fort Walton Beach, FL

3.8
117 Reviews
Thank you for visiting us at Step One GMC Cadillac Fort Walton Beach, your certified GMC and Cadillac dealer serving drivers throughout Ft. Walton, Pensacola, Destin and the surrounding areas. At our dealership, you'll find an extensive selection of GMC and Cadillac vehicles for sale at the best prices anywhere in the Ft. Walton area, we guarantee it! How can we be so sure? Because we use cutting edge technology to price our cars based on factors like market supply, aging and consumer buying patterns. That gives us an advantage over our competition and gives you the best prices on the new vehicles you want. Compare our prices to the competition and see for yourself. We call it our Dare to Compare pledge. And it is something we offer at every Step One Automotive Group location. We also offer a great selection of pre-owned vehicles in every price range from pre-auction specials, to luxury pre-owned and certified. Every vehicle goes through our rigorous 120 point inspection - and only then can qualify as Step One Certified - so you can drive off the lot with confidence. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. With access to dozens of lenders who deal with all type of credit, the professional finance team at Step One Automotive Group can sometimes secure you a better rate than you can get from your credit union or bank. We offer special programs for college graduates, military and first responders and APR and lease programs that will save you thousands of dollars on your purchase. Ask your Certified sales consultant for information on these programs and our weekly specials and discounts. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Step One GMC Cadillac Fort Walton Beach today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at (850) 659-6876. Ask about our Military and First Responder Rewards Program: - Double the military rebate - to $1000 - Next day service for all military and first responders - 10% discount on all service and parts - Pick up and delivery to the local bases as needed - 2 years free maintenance with every vehicle purchase - Get $100 when you refer a friend or neighbor and they purchase a vehicle
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329 Miracle Strip Pkwy SW

Fort Walton Beach, FL

32548

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Showing 117 reviews

April 22, 2021

Awesome sales person, will really work to help you make your car dreams come true. Knowledge of product is beyond amazing. Biggest like was no hassling and his willingness. More

by Bruce/Debbie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2021

Our terrible service started last year when we started looking for a new truck & SUV. It was miserable from the get go. We walked in knowing exactly what wanted, knowing it was going to set us back around More

by Megan Wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Sullivan
Jan 21, 2021 -

Step One GMC Cadillac Fort Walton Beach responded

Hello Mr. and Mrs. Wilson, We apologize for the negative experience you had. As stated, Mr. Wilson had to leave quickly and our service writer did not have him come into the office to explain thoroughly what is recommended for a 15,000 service. The advisor would have had Mr. Wilson sign off authorizing the services. When you returned and the advisor was explaining what work was completed, You said you did not authorize this. The advisor attempted to explain how this happened and he was not trying to turn the issue around on you. He immediately took the charge off the repair order and apologized for the issue. Our policy is to always get the customers signed off consent and that did not happen in this case. We want all of our customers to feel confident that we always have their best interest in mind. If there is an issue we cause ,we would rectify it immediately as we did in this case. We hope you will understand the situation and give us a chance to earn the business in the future. Thank you and take care.

Jan 21, 2021 -

Megan Wilson responded

I appreciate the response. And while you see it as “we left in a rush” your service rep had enough time to talk about the oil change, tire rotation, and filter changes. That was all that was mentioned. There was enough time to discuss what we wanted done, and if there was anything on top of that it could have been discussed. I sat and watched my husband speak to three different people for a couple of minutes, ample time to reference the specifics of what your dealership does for the 15k mile inspection.

November 27, 2020

Zar was an absolute pleasure to work with! He made purchasing our new Lexus so fast and easy! Thank you to all of the staff that helped us, we definitely recommend them for the future purchases! - More

by Amber Davis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Balthazar Kunde
November 07, 2020

My daughter and I just purchased a vehicle there. Jason was very helpful and worked to get me the best deal he could. Satisfied and will be back. Thanks to all the team at the dealership. Hassle free and v More

by henrysherman73
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Burnett
September 16, 2020

9/8/20: Just purchased a new 2020 Envision from Buick of Fort Walton, yesterday. Great experience for both my wife and I. Everyone worked really hard to provide awesome customer service. Special thanks to J More

by leblanr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Prinzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED JOHNSTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Burnett, Christian Schreiber
Sep 10, 2020 -

Step One GMC Cadillac Fort Walton Beach responded

Thank you for the 5 Star review and for recognizing Jason, Junior and Christian.We strive to give you a stress less and completely satisfying experience. We really value your business and enjoy that new Buick Envision!

September 09, 2020

George Lisciotti was very helpful and kind! His professionalism and radiant personality made purchasing my vehicle a joy and a pleasure. I would recommend this dealership to anyone. More

by Dylan J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Lisciotti
Sep 10, 2020 -

Step One GMC Cadillac Fort Walton Beach responded

Thank you for the 5 Star review and for recognizing George.We strive for everyone to be completely satisfied with their experience. We really value your business and look forward to seeing you again.

August 31, 2020

Two of the worst experiences ever when bringing a vehicle in for service. Staff unaware of what is going on. Handed the wrong paperwork for signature. I was going in for 60,000 mile service and a replacement More

by puppydoc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh
Aug 31, 2020 -

Step One GMC Cadillac Fort Walton Beach responded

Thank you for taking the time to offer your feedback.We did research the two visits to our service department mentioned above. The charge to program the two fobs was a 1 hour labor charge. We did need to reschedule you because your first visit was later in the day and all that was requested could not be accomplished in that amount of time. Your advisor should have given you the quote from parts at the beginning of the repair for the bad tire sensor and he was unaware that a diagnosis of the bad sensor would make the other three need a reprogramming after the faulty sensor was replaced. We would like to offer you free installation of the sensor and programming for all of the sensors. Your cost would just be the part itself which is $109.00 plus tax. Please call us at your convenience at 850-244-5165, ext. 218 and we would be glad to schedule an appointment as convenient as possible to your needs. We apologize for your inconvenience.

Sep 03, 2020 -

puppydoc responded

I also need the piece on the drivers side window where the speaker is replaced as it was not attached properly and has multiple black greasy fingerprints on it Thank You

Sep 03, 2020 -

Step One GMC Cadillac Fort Walton Beach responded

We will contacting you shortly to set up an appointment. We will address all of your concerns. Thank you!

August 30, 2020

Went there to look at and test drive a used Lexus in June. Was not ready to make a purchase just yet.. the gentleman I was supposed to meet with was not there.. George walked out the door and offered to More

by sdmay.2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Lisciotti
Sep 10, 2020 -

Step One GMC Cadillac Fort Walton Beach responded

Thank you for the 5 Star review and for recognizing George. We are so glad you were completely satisfied and we really appreciate your business.

August 10, 2020

Jason's customer relation skills were spot on!! He made the car buying process much more palatable than any other experience I have ever had. More

by Angie
Recommend Dealer
Yes
Employees Worked With
Junior Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Burnett
Aug 10, 2020 -

Step One GMC Cadillac Fort Walton Beach responded

Hello Angie, Thank you for the 5 Star review and for recognizing Jason and Junior. We are glad to hear so satisfied with your car buying experience. We really value you business and have a great day!

July 30, 2020

From start to finish, excellent service! The dreaded Finance Manager, worked out our deal with flying colors! I didn't cry once! LOL! Jason passed his knowledge of the vehicles onto us helping our decis More

by JayBee
Recommend Dealer
Yes
Employees Worked With
Jason Burnett
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