Sterling BMW

o not take your car here for service! Even warranty repairs are done incorrectly and you'll come back time and again and fight to get it fixed. And let me tell you, they always seem to find an expensiv repairs are done incorrectly and you'll come back time and again and fight to get it fixed. And let me tell you, they always seem to find an expensive issues that's not covered. In my opion they are over charging BMW for repairs and not fixing issues correctly so customers have to come back down the road and pay out of pocket. I have brought my car in there every year for the past 3 years with the same issue. The last 2 years they pushed back on fixing it even though it should have been warrantied work. We'll have to get an attorney involved now. Save your time and money and go to a MUCH more reputable place with honest service people. More

Great car, great customer service, great experience. I would recommend this dealership to anyone looking for a BMW. They were all very fair and accommodating. would recommend this dealership to anyone looking for a BMW. They were all very fair and accommodating. More

Upon reading many negative reviews for Sterling, I was wary of doing business with them. They had the pre-owned vehicle that I was looking for at a great price. I drove down from Santa Barbara after commu wary of doing business with them. They had the pre-owned vehicle that I was looking for at a great price. I drove down from Santa Barbara after communicating with Keith Ingold in the pre-owned department. Keith was easy to deal with, no pressure to buy at all. I received a fair offer on my trade in. All in all a good experience! More

This dealership is dishonest and misleading. First time I went there to value my trade ins but we were still few thousand dollars apart so I left: I called them back couple days later because I really liked went there to value my trade ins but we were still few thousand dollars apart so I left: I called them back couple days later because I really liked the car and I agreed to pay $3000 more than my original budget and they agreed and told me to go back there and get my new car. Once I got back there the Managers Bob Wilson and Mike Reade decided that they wanted even more money than what we agreed on the phone and tried to sell me a car two years older! This dealership has proof to be dishonest! IF YOU ARE A WOMAN DO NOT GO THERE, they will take advantage of you in any possible way. More

If you are under some delusional thought that because of the BMW name or the price that you're spending on a quality vehicle, somehow eliminates the stigma of shady used car sales and service- you are wrong the BMW name or the price that you're spending on a quality vehicle, somehow eliminates the stigma of shady used car sales and service- you are wrong. Well at least you're wrong to think sterling BMW is different because they are not. And they'll continue to do so- they suck totally and completely especially the service managers wannabees. Their titles are a joke- More

I had 3 months left on my Bmw 5 series when John Ditch contacted me. He was extremely friendly, professional, and respectful of my time. He reminded me of my maturity date and politely informed me of my l contacted me. He was extremely friendly, professional, and respectful of my time. He reminded me of my maturity date and politely informed me of my lease end options. Ultimately, John got me into a brand new 5 series for a lower monthly payment and waived my last three payments on my old lease. I didnt even have to haggle. I researched the pricing John gave me and it was the best deal on the first offer! If you dont like wasting alot of time haggling, wanted to be treated with respect and professionalism, see John. Best purchase experience ever!! More

Used this dealership since purchase of my 330I . Never as been any issues. These people are straightforward and honest, you certainly trust them. They have earned this trust. Twice during the 8 years of do been any issues. These people are straightforward and honest, you certainly trust them. They have earned this trust. Twice during the 8 years of doing business, they could have taken advantage: they did not. I have a high bar when it comes to customer overall rating, a business has to never trip up in any area. More

What a TERRIBLY DISAPPOINTING CPO experience. I will NEVER go back to Sterling and I'm actively encouraging all my BMW friends to follow suit. I'm spreading the word of my awful experience... I bought NEVER go back to Sterling and I'm actively encouraging all my BMW friends to follow suit. I'm spreading the word of my awful experience... I bought a $60k, slightly used car from Sterling CPO. The purchase experience was less than satisfactory, but I was happy to have the car. After driving for a few hours, the oil light came on indicating that I was at the minimum oil level. I was shocked. After some investigating, I found that the gasket in the oil cap was not seated properly and had allowed oil to seep out around the cap. Needless to say, I was infuriated. I was in the middle of nowhere and my only option for getting oil was a tiny convenience store with minimal offerings. I called Sterling before doing anything and was basically told that they didn't know how they could help. My salesman attempted to locate an open dealership in the area, but to no avail. My only option was to re-seat the gasket, add a quart of the cheap oil and be on my way. When I was back in Newport Beach a few days later, I had requested that Sterling do an oil change, give me a new oil cap and clean the engine bay. After having a tech look at the car, Mike Reade, the Pre-Owned Manager, called me to tell me that the problem didn't start on their end and that I must have done something to cause the oil leak. I was beside myself. Not only had I been sold a $60k car that had a leaking oil cap which caused a major delay in a vacation and a massive amount of stress, NOW, of all unbelievable things, the CPO manager is accusing ME of causing the problem? At one point, he actually suggested that I had pulled over because the oil light came on, added oil and then drove away forgetting to put the cap back on. He also essentially threatened me by stating that since he knows that I put lower quality oil in the car, if anything were to happen to the engine, it could void my warranty. It was absolutely the most horrendous treatment that I've ever received. Mike was rude, condescending and dismissive. He offered to "split the cost" of an oil change. I refused. Why should I pay for their mistake? After showing the lead tech, Brice, pictures of the valve cover soaked in oil, he pulled Mike aside to chat privately. When Mike came back, he made his "final offer" to split the split. I kid you not--he offered to pay for 3/4 of the oil change. I refused to pay $75 or any other amount as I did nothing wrong. All that I could do was shake my head in disbelief. At this point, my boyfriend stepped in and started describing, step-by-step, what had happened from the minute the oil light went on. He asked Brice to take a look at the car with him. As we further explained the event, Brice listened, asked questions and showed concern. He then went to talk to Mike et al. He came back with good news. He would do the oil change, clean the engine and replace the cap. Brice was professional, patient and interested in helping. He had the car serviced and I was on my way in a short time. After returning home, I checked the valve cover and areas underneath it to see if the engine was actually cleaned. Judging by the oil that was still pooled in small crevices under the valve cover area, it didn’t appear to be cleaned. As far as the oil cap goes, I can’t tell whether or not it is new. And, of course, I have no way of knowing if the oil was actually changed. Brice seems like an honest guy and it felt like his concern was genuine, so I’m inclined to trust him. Brice gets 5 stars. He is setting a high bar—one that Sterling CPO, especially Mike, will never live up to. More

As simple as this may seem, it boils down to customer service. When Dustin said he was going to get us floor mats, we expected floor mats. He offered to "go up the hill to their service center to pick service. When Dustin said he was going to get us floor mats, we expected floor mats. He offered to "go up the hill to their service center to pick them up" while we were there purchasing. Or, he said he could "Fed-ex them" to us. We said we would like them that day. That dept. was closed, but he would fed-ex them to me. Long story short, my wife has called 4 times, I've called twice. And, now I'm going to go down there in person to interact with and in front of customers. I believe in integrity. Floor mats are pretty inexpensive; it's the principle. Now I have to wonder how much integrity there is in the extended warranty we purchased. More

We came to Newport for a wedding this weekend. As I was driving out of the hotel parking, the rearview mirror fell and was dangling by a wire. After trying to fix it myself and then the valets having no l driving out of the hotel parking, the rearview mirror fell and was dangling by a wire. After trying to fix it myself and then the valets having no luck as well, I brought the car (2007 550i) to the Sterling Service dept. I explained that I was from out of town, I had to leave for a wedding in a half hour, and could they help me. They immediately attached the rearview mirror correctly, which had been incorrectly installed earlier in the week by a windshield repair service. When I asked what I owed them for the repair, they told me, "Nothing, just your smile!" I would definitely buy another BMW if I knew that Sterling would service the car. Thank you! More