Sterling BMW

Although I've only serviced vehicles at this dealership, they have by far the best service department I have ever experienced. I had a Lexus prior to my BMW and I their service was incredible and, I thought they have by far the best service department I have ever experienced. I had a Lexus prior to my BMW and I their service was incredible and, I thought, could never be beaten. However, not only did Sterling BMW surpass Lexus in terms of quality of workmanship AND level of service, but they restored my faith in BMW! To explain the latter part of my statement, I had a 2004 545i that had various mechanical and electronic related problems. Each time Sterling was able to fix the issues in a timely and courteous manner with the exception of one issue. Trent W. and Michael W. (service managers) got involved and went above and beyond to help rectify this problem. I had lost faith in BMW because of the various visits but MIchael, Trent, and the friendly staff at Sterling restored it by showing their dedication and passion for customer service and going the extra mile to ensure customer satisfaction. I will forever be a Sterling BMW fan and will always have my BMW's serviced there. Everthing from Jessica's friendly greeting to the service advisors' attentivenes to the service managers' devotion and perseverance to customer satisfaction makes me feel like a valued customer and family instead of a number. More

A+ service!!! After reading some of the reviews about Sterling BMW on this site and others, I decided to give them a try today. I've always taken my car into Irvine BMW due to convenience, but their cu Sterling BMW on this site and others, I decided to give them a try today. I've always taken my car into Irvine BMW due to convenience, but their customer service is horrible. All I can say is Sterling BMW is the best! The comparison between the two is almost like night and day. Each time I take my car in to Irvine BMW, I feel like they're doing me a big favor for servicing my car, and then they rush you out, and at times with the issue of why you brought the car in for service still unresolved. At Sterling, my service adviser Rob M. was awesome to say the least. He really went out of his way to make my experience pleasurable. I initially brought my car in for a brake service brought to my attention by the indicator light. Rob had the front and back brakes looked at and determined that they both needed to be replace along with the rotors. I took the day off to go into the dealership, so I was hoping he could also take care of my oil change during this visit which would be due soon, probably in a few more weeks. I really didn't want to have to take another day off. Before I even brought this issue up, Rob mentioned that I was due for a oil service soon, and would see if that could also be taken care of during this visit. Irvine BMW would have told me to bring it back. To top it off, Rob even replaced my wiper blades without me having to ask, now thats service! ... I guess its about time since these were the original blades and I've had the car for a few years now. I waited for my car and they had the car back to me right on schedule, with my car washed and tires shinned. To sum it up, I would whole-heartedly recommend Sterling, especially Rob. My experience today totally opened my eyes, and I realized what I've been missing all these years. Knowing what I know now, I would never go back to Irvine BMW. More

I went in for routine service for a couple of hundred bucks on my 5 year old 530 and was sold 4,500 dollars worth of extra work, bushings, ball joints, belts, manifold gaskets, and an exhaust hanger. I bucks on my 5 year old 530 and was sold 4,500 dollars worth of extra work, bushings, ball joints, belts, manifold gaskets, and an exhaust hanger. I asked for my old parts back but was told they were already thrown away and the trash truck had already come that day. I called all the other dealers in Orange county and found out that the work should have cost no more than 2,500. My car ran and drove exactly the same as when I took it in. I never saw an oil leak under it before and now I am not sure I ever needed any gaskets and maybe the work was never even done. More

Having dealt with nearly every BMW in Southern California, Sterling comes out on top of them all. They are above all else, very nice to deal with. I have not always been 100% satisfied with thei California, Sterling comes out on top of them all. They are above all else, very nice to deal with. I have not always been 100% satisfied with their work, however they have worked continually to rectify my concerns and complaints. It would be great if they offered free BMW loaner cars, but at least their drop off service is good (unlike Irvine BMW's). On occasion they have provided loaners from the rental dealership next door. Very nice. Prices are not cheap, but then it seems like every BMW dealer is now charging 4-5 times the price for service than just a few years ago (I have the receipts to prove it...oil change, alignment, coolant flush, brake fluid flush, etc.). One service manager (Mark I think is his name) is top notch. Hard working and very diligent. More

Service advisors do not know anything about BMW's. My 16 year old son could do their jobs. Appointments can sometimes take 2 weeks to get. No rental cars are offered. Sales staff are friendly, but know not year old son could do their jobs. Appointments can sometimes take 2 weeks to get. No rental cars are offered. Sales staff are friendly, but know nothing about the cars they sell. My recent visit to discuss the new 5 Series was a joke. I knew much more about the car than them, knew when the new 545 started production and when deliveries were expected. I had a Sales Brochure and the price lists well-before the Sales people knew. More

I took my car in 2 weeks ago with a laundry list of things to fix and they fixed half of them same day. They had to order parts for the rest and they said they will be in Monday or Tuesday and they wil things to fix and they fixed half of them same day. They had to order parts for the rest and they said they will be in Monday or Tuesday and they will call me to schedule another appointment at that point. I waited a week and a half after that Tuesday and finally called them. I had to talk to service, then parts, then service again and they finally tell me that my parts had arrived the week before and no one called me. The service department isn't very friendly either. I have been there twice now and I haven't seen anyone in their service department even smile yet. More

I ordered a new M3 from Sterling at MSRP and gave them a $5000 deposit. Three months later, when the car was supposed to arrive, I called the sales manager who told me that they would not honor the deal. If $5000 deposit. Three months later, when the car was supposed to arrive, I called the sales manager who told me that they would not honor the deal. If I wanted to pay $5000 over MSRP, he said, they would get me a car. He went on to say that if I wanted to sue them I could go right ahead. Stay away from these crooks! More