Sterling Heights Dodge Chrysler Jeep Ram

Another great experience! On New Year's Eve I took delivery on a 2017 Dodge Journey GT All-Wheel Drive. This is my fourth purchase from this dealership since 2010. As what ha On New Year's Eve I took delivery on a 2017 Dodge Journey GT All-Wheel Drive. This is my fourth purchase from this dealership since 2010. As what has become customary I was not disappointed with my latest sales experience with the folks at Sterling Heights CDJR. My salesman was Bob Dattilio. He was very personable, helpful, no pressure, and knows how to take care of his customer. Bob was very good about getting back to me whether it was a phone call or e-mail. He got me to the price point I was desiring. All of the work was done over the phone. On the day of delivery I just had to come in with my check, sign some papers, learn about the features of the Dodge Journey, and off I went. I definitely recommend going to this dealership and working with Bob Dattilio. I personally thanked the sales manager, Russ Maisano, and the owner, Mr. Viviano before I left the dealership. Thanks again for another easy and enjoyable car buying experience. More

worst sales experience I called about the ad on there website for Black Friday sale. First salesman I gave all my info and never called me back. Second try salesman said you I called about the ad on there website for Black Friday sale. First salesman I gave all my info and never called me back. Second try salesman said you needed military to get that special but nowhere on the website said that, he was rude and sent me to his manager. Manager quoted me price that I saw on website and sent me over to another salesman. Salesperson then told me the price was wrong and that I needed conquest which the ad said conquest or lease loyalty which i have. Then they said even though they ad said MSRP was $ 35,985 all those vehicles come with navigation but he said it doesn't. This dealership gives false advertising and you should be aware. Total rip off!! First quote from sales manager $ 108 plus tax with $ 1631 down, after talking to salesman new price $ 144 plus tax. More

RUN WITH YOUR MONEY FAST !!!!! This place is such a joke. My family has been leasing for over 15 yrs from this dealership. I went in to get MY 4th lease from them. The sales person This place is such a joke. My family has been leasing for over 15 yrs from this dealership. I went in to get MY 4th lease from them. The sales person was rude almost like he wanted to hurry up and get me out the dealership. Then after getting the dodge journey i had a ton of prblems with it all the time and i took it in about 6 times for repairs. Then when my truck went back i decided to get a chevy which was by far more price wise for me theu told me that i was going to have to pay a 400 dollar fee for not getting anpther lease through them. The day i came in to this dealer to drop the vehicle off the lady at the front desk , kristin refused to help me because i didnt have my vin on a piece of paper with my name on it. I emptyed the car because i was dropping it off. I never had an issue EVER dropping off my vehicle. She refised to help me a belittled me in front of everyone as of i was stupied and didnt know why i would be driving a vehicle back to the dealership without the insurance paper. I explained that i had cleaned it out not thinking of the paper being at home on my office. This is exactly why i will never ever get another vehicle through them EVEN IF IT WAS GIVEN TO ME FOR FREE! More

WORST CUSTOMER SERVICE EVER! I strongly recommend not purchasing from Sterling Heights dodge chrysler jeep ram. They have been evasive since we bought the car. Made their sale and I strongly recommend not purchasing from Sterling Heights dodge chrysler jeep ram. They have been evasive since we bought the car. Made their sale and wiped their hands clean of us. Even though we found problems with the car after they sold it. Problems that should have been found in an inspection had they done one. Which we're pretty sure they didn't, they rushed the car off the lot the night they knew we were intrested. At the time we looked at it they said it hadn't been inspected yet, less than 1 hour later it was magically all ready to go! They won't own up to problems, they won't take phone calls - the sales guy has texted twice saying it's at our expense (the repairs) and he'll let his boss know (that we're unhappy). And when I left a negative post on their Facebook they deleted it and blocked me from commenting! More

2016 Ram My wife and I just leased a Ram from Jim Michel and the service was second to none! Not to mention the deal we got! My wife and I just leased a Ram from Jim Michel and the service was second to none! Not to mention the deal we got! More

Sold on a Town and Country thanks Joshua I went to the dealerships backyard to look around and was approached by a very nice and charming young man by the name of Joshua. He was very kind, co I went to the dealerships backyard to look around and was approached by a very nice and charming young man by the name of Joshua. He was very kind, courteous and helpful young man. He showed my wife and I the T&C inside and out, very patiently handled my wife's questions and long stories about many diffrent subject matters. Working with Jolie as far as signing the papers because Joshua had me sold! Very great experience and my favorite over all! More

Customer orientation missing Chris DeMartino told us that there was no negotiating possible when a Supplier Discount was used. When we balked at the monthly number, he negotiated Chris DeMartino told us that there was no negotiating possible when a Supplier Discount was used. When we balked at the monthly number, he negotiated a better number. We picked up our Journey RT and drove off to dinner. In route, we noticed we had less than 1/2 tank of gas and tires were significantly over inflated at 44 lbs. When I went to adjust them, I saw that the wheel locks ($60) we paid for hadn't been installed. I contacted Chris and arranged to bring the car in the next day. Chris had a lot of excuses and no arrangements had been made with the Service Manager. It took 1:40 to top off the tank and install the locks. "I can't control the New Car Prep". Well, Chris, double check their work or learn how to use your manager to make problem resolution a priority. More

Alix Barone 5 star sales service from Alix Barone, sales rep. Price agreed to before final paper work did not change at close out of sale a week latter. Very know 5 star sales service from Alix Barone, sales rep. Price agreed to before final paper work did not change at close out of sale a week latter. Very knowledgeable on product lines and tries to get best price for the car you want. Never felt pressured and she was very courteous. More

I will keep coming back! Alix is the reason we keep coming back to Sterling Heights Dodge, she treats you like family and goes out of her way to make every car purchase a comf Alix is the reason we keep coming back to Sterling Heights Dodge, she treats you like family and goes out of her way to make every car purchase a comfortable and great experience. More

Disrespectful sales staff; not interested in selling The dealership rep disrespected me. I was genuinely interested in a certified preowned 14 Charger RT AWD and was prepared even with the VIN number of The dealership rep disrespected me. I was genuinely interested in a certified preowned 14 Charger RT AWD and was prepared even with the VIN number of the car. The sales rep. refused to let me test drive the car when I told him that I am planning to get the car in a week or two. He said that if I wanted to buy one today or tomorrow, only then he will let me test drive. I sincerely believe that this attitude is unacceptable. I have been to many dealerships over the past few years and have never witnessed this sort of treatment. More