Sterling Heights Dodge Chrysler Jeep Ram

Worst Service Center Ever! This is seriously the worst service department I've ever been to. On multiple occasions they try to say that there is nothing wrong with my car and af This is seriously the worst service department I've ever been to. On multiple occasions they try to say that there is nothing wrong with my car and after calls to Chrysler's headquarters they begin to take it seriously. On the most recent occasion, I brought my car in because it wouldn't start and I knew it wasn't the battery. I pulled my car in the service lane and after standing by my car for 5-10 minutes, someone finally talked to me. And by talk to me, I mean "do you have an appointment? We only see cars by appointment and we're booked until the 14th." And when I replied "Since when? I've brought my car here on numerous occasions as soon as I have an electrical problem," he tried to tell me it's always been that way. Then he grabbed a different person to talk to me. She was even less helpful than he was. She tried to tell me it was my battery, which I assured her it wasn't. I told her that I have an extended warranty and need my car fixed because it will not start on its own. Her response was "we only take cars by appointment." When I asked her what people do when it's an emergency, she stated "go to another dealership." Well that's truly the worst customer service I've ever heard. After a long conversation with her about how my car is un-drivable and that it is not the battery, she told me the earliest they could get me in is Dec 18. When I asked why I was told the 14th earlier and now she wanted to push it back, she then told me that she could get me in on the morning of the 15th. I am so appalled by the treatment and "service" that I received. I made sure to get her business card and I will be contacting corporate (once again) for the lack of service I received. I tell everyone who is considering buying a Dodge/Chrysler/Jeep/Ram to seriously consider it and if they still want to, DO NOT BUY IT FROM STERLING HEIGHTS! The only reason I bring my car there is because that's where it was purchased from and they've worked on my car 5-10 times for electrical problems, but yet they try to make me seem crazy when I notice a problem. There are many more instances like the one I described above, including refusing to look at my car because they didn't believe there was anything wrong with it, even though it would turn off completely when I was driving it. I beg every person who checks yelp before going to a dealership to avoid this one. It will save you time and headaches. More

Cut and dry honesty Took a few moments of Anthony's time to price out a Jeep Wrangler, he argued for my trade-in and got me a spot-on fair price, which I appreciated. He Took a few moments of Anthony's time to price out a Jeep Wrangler, he argued for my trade-in and got me a spot-on fair price, which I appreciated. He knows his vehicles, and can tell you how it is, no BS. That's what I need in a sales rep and dealership. More

No hassle jolie was great friendly and willing to work with me on what I wanted. Very happy with her knowledge of the vehicles. I was very satisfied jolie was great friendly and willing to work with me on what I wanted. Very happy with her knowledge of the vehicles. I was very satisfied More

Excellent Experience I had an excellent experience with the lease of my new very beautiful Chrysler 300C AWD. Keith Forbes is truly the best in the business, a true profe I had an excellent experience with the lease of my new very beautiful Chrysler 300C AWD. Keith Forbes is truly the best in the business, a true professional and a wonderful person who I would recommend to anyone looking for a new Chrysler product. More

Excellent This was my second tome dealing with Sterling Heights Chrysler Dodge Jeep Ram. Both experiences were Outstanding. the entire process was smooth and ha This was my second tome dealing with Sterling Heights Chrysler Dodge Jeep Ram. Both experiences were Outstanding. the entire process was smooth and hassle free. Highly recommended. More

Excellence I have been very pleased with their service department. My decision to buy a Chrysler from them was based in large part on the excellent service t I have been very pleased with their service department. My decision to buy a Chrysler from them was based in large part on the excellent service they have provided to me for fifteen years. More

2nd Lease This was my second leasing experience. It was fast and easy. I was in and out quickly and happily, no muss, no fuss! We'd always like a better price, This was my second leasing experience. It was fast and easy. I was in and out quickly and happily, no muss, no fuss! We'd always like a better price, but I am happy with the final result. More

I should have went here first! After visiting many other dealers finally took my friends advice and went to see alixandrya at sterling heights dodge, made the whole process personab After visiting many other dealers finally took my friends advice and went to see alixandrya at sterling heights dodge, made the whole process personable and made sure every aspect of the car we had in mind fit our family and most importantly our budget. Extremely satisfied with our car and even more happier we found someone we can trust, do yourself a favor go see alix you won't be disappointed More

RICHARD EVERAERT IN SALES IS FRIENDLY & VERY PROFESSIONAL! Best leasing experience ever! Richard helped us through the process of choosing the best model to fit our needs. Worked hard to get us a price that Best leasing experience ever! Richard helped us through the process of choosing the best model to fit our needs. Worked hard to get us a price that fit our budget . I kept waiting for FLO with the NAME YOUR PRICE TOOL to jump out! He made it work for us. He answered all our questions during the process. When we came to pickup our vehicle, he thoroughly explained all the technology the vehicle had to offer and strongly encouraged us to let him know if there was ANYTHING HE COULD DO to make our experience 100% perfect. He did just that. When our lease is up, we will be back. Great job Richard. Alixandrya Barone a sales person next to Richard is great too. She seems very friendly and even offered us some coffee while we were waiting for financing. Great group of sales staff that works together for the best of all. Definitely give Sterling Heights Dodge a try. You won't be disappointed. Ask for Richard! More

This was the second new Ram we purchased from P Moseley This was a great experience, and the reason we drive 140 miles away from home to purchase our ram. The great service, the quick responses to question This was a great experience, and the reason we drive 140 miles away from home to purchase our ram. The great service, the quick responses to questions and concerns. This has always been a recommended business by myself and friends. More