Sterling Heights Dodge Chrysler Jeep Ram

A Blessing It was a Monday and I went to the dealership to "see" something as it regarded getting into a new vehicle. My salesperson had passed earlier in the ye It was a Monday and I went to the dealership to "see" something as it regarded getting into a new vehicle. My salesperson had passed earlier in the year (RIH Anthony) and I needed someone who would have my best interest in hand. Thank God that the manager introduced me to Joe Clements. Joe is super nice, honest, and soooo positive. I went in with a foxy red Chrysler 300 S and left with a firecracker red Wrangler!!! Thank you Joe and Stirling Heights Dodge Jeep Chrysler. More

Svc recall Service recall new Ram 8 mo. Old . Did not have to wait long, Prompt svc. Area was clean, car washed when finished. Overall a good experience. Service recall new Ram 8 mo. Old . Did not have to wait long, Prompt svc. Area was clean, car washed when finished. Overall a good experience. More

Good service Trevor was attentive and easy to work with. Provided service quickly and got me in and out quickly. He was friendly, clear and concise with service ne Trevor was attentive and easy to work with. Provided service quickly and got me in and out quickly. He was friendly, clear and concise with service needs. More

Rocky start with good finish. So this was my third time at the dealership trying to resolve an issue I was having with my key faubs. It truly is a long story and I don't think anyo So this was my third time at the dealership trying to resolve an issue I was having with my key faubs. It truly is a long story and I don't think anyone really cares. Suffice to say that due to my persistence and insistence Victoria personally took over my case and handled through to conclusion in a more than satisfactory manner. I will say I don't believe my issue should have required three visit nor a manager intervention but is was resolved satisfactorily. Also your online system allowed me to make an appointment which someone subsequently tried to cancel saying it wasn't working. Yikes. More

Steve Muir was great with us Steve was very attentive answered all questions. He was friendly, clear and concise. I have worked with Steve on my last lease so I wanted to work wit Steve was very attentive answered all questions. He was friendly, clear and concise. I have worked with Steve on my last lease so I wanted to work with him again. Excellent representative of your dealership More

Great Service Trevor was a great person to deal with, he explained everything that was going to be done. The service was very quick and I would recommend using the Trevor was a great person to deal with, he explained everything that was going to be done. The service was very quick and I would recommend using them for your next service need More

I love this dealership! James Halsey was great to work with! There is a reason I only go to one dealer. This dealer must only hire the best of the best. From the service department to the sales floor. I d There is a reason I only go to one dealer. This dealer must only hire the best of the best. From the service department to the sales floor. I don't normally leave reviews, but as a business owner I do appreciate when I see another well oiled machine so to speak. I have never walked in the door at this location without being greeted within seconds. All work I get done on my vehicles is top notch and expertly done. T The leasing and purchasing here is unlike other places, in the fact that you get exactly what you want. Listening seems like a key factor here. James Halsey drove me to look at some vehicles that were in inventory but not at the dealer, and on an out-lot. I told him it was unnecessary, but he assured me it was no big deal and we looked at several options. When salesmen do not act rushed, and short on time (even though we know they are) then you know you are dealing with a true professional. Great place, great deals, great brand. Nothing more to say. More

One phone call to sales Chris DeMartino got to work right away asking the right questions. When I arrived at the dealership he greeted me with a smile and showed me the truck Chris DeMartino got to work right away asking the right questions. When I arrived at the dealership he greeted me with a smile and showed me the truck that was about to arrive at the dealership. Looking at the window sticker I about fell over. I received a generous trade allowance and through Chris hard work got the deal on the truck I was dreaming about. Very happy with my experience More

New Lease My experience at SHDJ was very positive. I will go back to for my next car purchase for Joe. He was very professional and courteous. I give him and th My experience at SHDJ was very positive. I will go back to for my next car purchase for Joe. He was very professional and courteous. I give him and the dealership 5 stars. More

Mediocur service department at best. It took almost a month to replace a defective radio system in my Chrysler 300 and when I finally got it back the Siriusxm and the Sirius Guard needed It took almost a month to replace a defective radio system in my Chrysler 300 and when I finally got it back the Siriusxm and the Sirius Guard needed activation which the service tech should have done. I activated the Siriusxm with no problem but it took 3 days of calling Sirius Guard and threating to cancel my subscription before they gave me instructions on how to reset/reboot the radio. Everything is now working but I wonder if the old radio would have worked if the tech had rebooted the radio. I like the Chrysler 300 and the sales staff when I purchased the car was excellent. However your service department mediocre at best and needs a lesson in custome care. More