Sterling Heights Dodge Chrysler Jeep Ram

Oil Change / Tire Rotation on Ram 1500 I scheduled a morning appointment for my first oil change and tire rotation on my 2019 Ram 1500. Dillon in the service department was very friendly a I scheduled a morning appointment for my first oil change and tire rotation on my 2019 Ram 1500. Dillon in the service department was very friendly and helpful. In less than an hour the service was completed. I was very happy at how quickly this was done. While I was in the waiting area an employee asked if I needed a shuttle ride to home, work, etc. I didn't need it, but felt it was a nice gesture. Thank you Dillon in the service department for a job well done. More

Quick Easy got exactly what I wanted My Salesman Chris Bressler was by far the easiest salesperson I have ever worked with and Got exactly what I wanted highly recommend Sterling Heights My Salesman Chris Bressler was by far the easiest salesperson I have ever worked with and Got exactly what I wanted highly recommend Sterling Heights Dodge and Make your next new vehicle purchase through Chris Bressler! More

My Service Writer Wafaa was wonderful, I enjoyed my service Everyone from start to finish was very polite I was shopping for a service dept and I found mine. I will return for all my service Everyone from start to finish was very polite I was shopping for a service dept and I found mine. I will return for all my service More

Up front about cost I liked that I could get info over the phone. Didn’t have to play the game that most dealerships play by making you come in to get accurate pricing. I liked that I could get info over the phone. Didn’t have to play the game that most dealerships play by making you come in to get accurate pricing. More

Terrible customer service There was no communication about my vehicle the whole time. I scheduled an 9:30am appointment and did not get my vehicle until 4pm the next day. I had There was no communication about my vehicle the whole time. I scheduled an 9:30am appointment and did not get my vehicle until 4pm the next day. I had to call multiple times before even being told what was taking so long. Also I have a warranty on my tires and when I asked about it they told me I have to go to the dealership I bought it from in order to get the warranty coverage. Which when I went there found out that was a bunch of nonsense that y’all just didn’t want to take the time to do it. So now I’m working on a week trying to fix a bubble in my tire. Very unprofessional. More

average I am giving giving a three-star rather than five-star review for a couple of reasons: 1. I made a 10:00 a.m. appointment for an oil change, tire rot I am giving giving a three-star rather than five-star review for a couple of reasons: 1. I made a 10:00 a.m. appointment for an oil change, tire rotation, and uConnect concern. When I arrived I was told it might take a couple hours, and I was fine with that. I didn't leave the dealership until 1:30 (3-1/2 hours later), and that was only after I went to the Cashier's office to check on the progress of the service, at which point I found out my car was ready. A 3-1/2 wait is unacceptable without someone me know the wait time was going to be extended. 2. The announcement speaker in the customer waiting room is hardly audible. It was at the same level the last time I was there for service, and I had mentioned it to customer service at that time. I mentioned it again this time, and the cashier acknowledged that she knew, people have told her, and it can be adjusted. That is an easy fix and customers should not be straining to hear their names. 3. The service tech I dealt with when I arrived was extremely personable, competent and helpful (I don't know her name). More

Oil chmage My experience was good, no complaints. Was in and out within an hour, service was good. The Rochester hills chrysler dealership always washed my car a My experience was good, no complaints. Was in and out within an hour, service was good. The Rochester hills chrysler dealership always washed my car after an oil change so that would be cool if Sterling Heights could too More

Still waiting on a call back I have called 5 times and no one has returned my call. My car screen is still not working. My speakers still sound blown. I have left several messages I have called 5 times and no one has returned my call. My car screen is still not working. My speakers still sound blown. I have left several messages and voicemails and still no call back. More

Quick check in and fast service I only had a recall to have fixed on my RAM. It took only one hour and the check in and out procedures were quick. Everyone was very friendly, espec I only had a recall to have fixed on my RAM. It took only one hour and the check in and out procedures were quick. Everyone was very friendly, especially Wafaa, my service agent. More

Fast and friendly Tim went out of his way to make sure I was getting a car I would love! I appreciate all the time and dedication Tim had to ensure my happiness. I was Tim went out of his way to make sure I was getting a car I would love! I appreciate all the time and dedication Tim had to ensure my happiness. I was very pleased that the paperwork and steps to pick up my car was streamlined and flawless. Tim was unable to be there at the time I picked up my car, but Jay was more then polite and helpful. They are truly a great team! More