Sterling Heights Dodge Chrysler Jeep Ram

Quick and easy Went in for an oil change and tire rotation. I was out in less than 45 minutes. Also all my questions were answered about my extended warranty with co Went in for an oil change and tire rotation. I was out in less than 45 minutes. Also all my questions were answered about my extended warranty with confidence. More

Jeep Compass Limited Great experience and very satisfied. Bryan took the time to answer all my questions. I am very satisfied and will recommend him to anyone looking for Great experience and very satisfied. Bryan took the time to answer all my questions. I am very satisfied and will recommend him to anyone looking for a new vehicle. More

Best sales team! Pat Moseley, is hands down the best! He’s been my go to guy for multiple leases. THE BEST!! Giant shoutout to the crew from the shop, as well! Pat Moseley, is hands down the best! He’s been my go to guy for multiple leases. THE BEST!! Giant shoutout to the crew from the shop, as well! More

Fast, easy, and affordable! I’m very happy with my experience at this dealership. Joe was very friendly and made the process fast and easy. 10/10 would recommend. I’m very happy with my experience at this dealership. Joe was very friendly and made the process fast and easy. 10/10 would recommend. More

Very professional and enjoyable Gary was exceptional, and very informative. To be honest we shopped this truck at five dealerships. My Son is a minor league baseball player, and tr Gary was exceptional, and very informative. To be honest we shopped this truck at five dealerships. My Son is a minor league baseball player, and trust me, they do not make a lot of money. Gary worked hard to find my Son the best product for his budget. Gary won the sale because he helped him more than any one else. He is a very nice person and I feel he is also honest. I will recommend Gary to all my friends. I’m in sales myself, and I know how difficult it can be. Carmen, our Son would have written this review, but had to leave for spring training this morning. On behalf of my Wife, myself and our Son Carmen, we want to thank Gary for being such an excellent salesman. Phil, Denise, and Carmen Benedetti More

lease salesman was honest and came thru. Process was simple and easy. Would definitely come back. Best deal i could find in the area. I will recommend the salesman was honest and came thru. Process was simple and easy. Would definitely come back. Best deal i could find in the area. I will recommend the dealership and the salesman. More

Disappointing customer service I had a very disappointing experience when getting my Pacifica serviced recently. I tried to make an appointment online with the live chat option to h I had a very disappointing experience when getting my Pacifica serviced recently. I tried to make an appointment online with the live chat option to have a knocking sound checked on my drivers side front wheel before I left on a road trip for 6 weeks. I was out of the country at the time so was not able to call for an appointment so I attempted to use the live chat option. After no response for three days I again used the live chat and was told by the operator that she would send it over again. Still no response. So I then asked my daughter to call and make an appointment on 2/6/19 which she did. I then emailed the dealership service department to confirm the appointment and again no response back from them. Upon arriving back in the country I called the service center to confirm the appointment and was told I was all set. Then on 2/5/19 we received a call from the service center saying that we were expecting bad weather and would we like to reschedule our appointment for Friday. Now, we told them we were leaving for a road trip the following Wednesday and needed to have the van back by then so they told us to bring it Friday and after driving it and hearing the noise it was determined it was a link pin that needed to be fixed. Now we were told they did not have time to fix it so bring it back on Monday. We brought the van back on Sunday night so it would be there early Monday thinking it would be fixed on Monday but it never was looked at until Tuesday when it was determined it was a strut that needed to be replaced. They didn’t have the part and now we are told it was coming from Cleveland Wednesday morning. We had to postpone our trip a day and there was so much confusion with the whole deal. Every time we spoke to the service advisor whose name was Pat, he kept saying” thank you for your patience “ our patience was pushed to the max. We will never be returning to this dealership and have used them to purchase our vehicles and for service for many years. We have never experienced such a ridiculous confusing situation before. What has happened to this dealership that used to provide such good customer service? More

New RAM 1500 Lease My experience was very good. Bryan took the time to answer all my questions and help me get the best lease deal possible. I am very satisfied and wi My experience was very good. Bryan took the time to answer all my questions and help me get the best lease deal possible. I am very satisfied and will recommend him to anyone looking for a new vehicle. More

Great and wonderful experience Joseph Francis was an awesome sales person. I had came to him before and the dealership was not able to deliver the truck we wanted. He tried his best Joseph Francis was an awesome sales person. I had came to him before and the dealership was not able to deliver the truck we wanted. He tried his best to get the truck for us, however we found the truck ourselves. That's why I came back to him to lease the vehicle from him because of his hones-tie and professionalism. More

Just an oil change Went for an oil change it was supposed to be free - they tried to charge me Suppose to rotate my tires they didn't Never bothered to look any of t Went for an oil change it was supposed to be free - they tried to charge me Suppose to rotate my tires they didn't Never bothered to look any of this up on computer More