Sterling Heights Dodge Chrysler Jeep Ram

Jim is the Man! Jim is a great salesman, he doesn't play any games. 90% of the paperwork is completed via text message. The car buying process doesn't get much easier Jim is a great salesman, he doesn't play any games. 90% of the paperwork is completed via text message. The car buying process doesn't get much easier. More

need oil change for my lease vehicle Need flavored coffee in the waiting room....not the flavored creamer things. Dealership is clean and the staff is helpful, and friendly. The dealer Need flavored coffee in the waiting room....not the flavored creamer things. Dealership is clean and the staff is helpful, and friendly. The dealership is also conveniently located for me to get to. More

Service Dept. I've dealt with this dealership for several years now and theirs been a couple bumps in road, but all the people I've dealt with have treated me with I've dealt with this dealership for several years now and theirs been a couple bumps in road, but all the people I've dealt with have treated me with courtesy, respect and almost like family. From the sales staff Jolie and Sal to financing Bill Stipek to the service dept. everyone has been honest and tried to provide me with the service I expect and have 99 % of the time 1 % was usually a misunderstanding. It's hard to find a dealership where once you bought a vehicle you get the same kind of service afterwards, at Sterling Heights Dodge I found both. More

oil change just hope they are honest and do the right thing since they don't allow you to see what they are doing and in the past you could stand right there and just hope they are honest and do the right thing since they don't allow you to see what they are doing and in the past you could stand right there and see what they were doing. Now it's a hope and pray it gets done right. More

Great experience Great and easy experience. Pat was very easy to work with through the entire process and had a nice and haggle free experience. Definitely recommend. Great and easy experience. Pat was very easy to work with through the entire process and had a nice and haggle free experience. Definitely recommend. More

Oil change Have oil change and next day have to come back again because the residual oil was no clean. Oil was dripping on the ground also my hood was not closed Have oil change and next day have to come back again because the residual oil was no clean. Oil was dripping on the ground also my hood was not closed found this driving on the expressway this could cause some serious problem driving on the expressway. More

Great and kind attention. They make your dreams true. Great and kind support to make the correct choice of the vehicle. Very good understanding of what the customer needs. Pay attention to the customer wi Great and kind support to make the correct choice of the vehicle. Very good understanding of what the customer needs. Pay attention to the customer wishes. Very fast handling of lease approval. Get everything done in the desired time frame. Very professional. I am a happy and satisfied customer. More

Excellent Service! I was quoted an hour for an oil change, but my vehicle was finished in half the time! I would recommend this dealership to anyone. I was quoted an hour for an oil change, but my vehicle was finished in half the time! I would recommend this dealership to anyone. More

Great Service Experience Fist time in over 50,000 miles that we had to bring our Grand Caravan R/T in for any service. Until now just routine maintenance. Service advisor Lisa Fist time in over 50,000 miles that we had to bring our Grand Caravan R/T in for any service. Until now just routine maintenance. Service advisor Lisa was great and kept me informed every step and work was done promptly and affordable. More

Communication is terrible Took car in for gear shift issue in December 2018 - dealer could not recreate issue. Took car back in January for gear shift issue and rear glass sli Took car in for gear shift issue in December 2018 - dealer could not recreate issue. Took car back in January for gear shift issue and rear glass sliding window not working. Dealer could again not recreate gear issue. Took the dealer 2 weeks to fix the sliding window due to defective parts - rear window regulator - faulty cables not long enough. I asked to be notified daily of the progress and was not. Lisa told me she would try, but she has alot of other customers she had to take care of. Was told that service can only email Chrysler, they can't call and see why the parts were defective. Lisa told me I could call Chrysler to see if I could expedite the matter. That didn't work. Why should I have to call Chrysler? I also tried to speak with the service managers, but they were never available. When Lisa didn't return my calls, I called and spoke with the GM-Kevin McLemin, he said he would get to the bottom of it and call me back. No call. I called and asked for Kevin, was put on hold and transferred into Lisa's voicemail. I did not ask for Lisa. I also asked that the sticker residue (from the new car vehicle information) be removed from the back windows, was told they were personally removed by Lisa. I still have the sticker residue on my windows, nothing was removed. Fast forward to January 30, vehicle still experiencing gear shift issue. The vehicle starts, but will not shift into drive, reverse, or neutral. Information on dash says to put vehicle in park to shift gear. The vehicle was/is in park. Upon multiple times trying to shift into gear and restarting vehicle multiple times, it finally went into gear. I am not sure why the dealership cannot recreate or fix the gear shift issue when they told me they had a code when they run diagnostics on my vehicle. Very dissatisfied. More