Sterling Heights Dodge Chrysler Jeep Ram - Service Center

Great Dropped car off and was finished after I had lunch. Soo happy with prompt service Every time I have come in (oil change) was good Dropped car off and was finished after I had lunch. Soo happy with prompt service Every time I have come in (oil change) was good More

Happy, but not happy My chief issue, blinker/wiper switch was fixed. But my audio controls on my steering wheel were disconnected somehow. They worked prior to the service My chief issue, blinker/wiper switch was fixed. But my audio controls on my steering wheel were disconnected somehow. They worked prior to the service technician working on my vehicle. I’m very surprised by this because I’ve come to the Sterling Heights Dodge service center many times for repairs or general maintenance and I’ve never had any issues. More

Service - Oil Change The Sterling Heights Dodge Service team were extremely friendly and helpful. I didn’t have an appointment for the oil change but they took my truck an The Sterling Heights Dodge Service team were extremely friendly and helpful. I didn’t have an appointment for the oil change but they took my truck and had me back on the road within an hour. Thanks for such great customer service. More

OUTSTANDING! Great teamwork by Wafaa Ramlawi, Russell Farkas, and Service Manager! Resulted in a prompt repair, and quick turnaround. Upon hearing a startup, Russ Great teamwork by Wafaa Ramlawi, Russell Farkas, and Service Manager! Resulted in a prompt repair, and quick turnaround. Upon hearing a startup, Russ properly diagnosed problem, Wafaa confirmed part in stock, Manager gave Russ permission to take project immediately. I believe I was in the service bay, then back on the road in something less than 2 hours. WOW! I have always been well taken care of at Sterling Hts Dodge, but this was a new record. More

BROUGHT CAR IN FOR OIL CHANGE AND TIRE ROTATION Car was brought in for routine service - oil change and tire rotation. Car was promised back within 60-90 minutes. It was completed within that time f Car was brought in for routine service - oil change and tire rotation. Car was promised back within 60-90 minutes. It was completed within that time frame. More

Not good Need to hire service write up people that know how to speak with 40 plus year customers. They should also know a lot about cars such as more than wher Need to hire service write up people that know how to speak with 40 plus year customers. They should also know a lot about cars such as more than where to start the car and where the gas goes. Currently looking for a new dealer. More

Prompt @ efficient Service ! I was the first customer in and the first customer serviced and the first customer out with excellent service. Mariam Hikmat was the service adviso I was the first customer in and the first customer serviced and the first customer out with excellent service. Mariam Hikmat was the service advisor listed and she did a really good job of processing my service experience. I suspect that Mariam Hikmat is a relatively new addition to the Service area as her name is not listed on the list of employees . EARL More

Service The service I received from the service department was terrible. They scratched my vehicle and lied and said my wife knew it was there. I then talked The service I received from the service department was terrible. They scratched my vehicle and lied and said my wife knew it was there. I then talked to the service manger who was unwilling to try and assist me. I don’t have his name with me at this time but it was an African American men. If my service isn’t rectified soon I will be taking my business somewhere else. FYI I have two new leased vehicles through your dealership..dodge customer service is currently trying to help and by the way I took my vehicle there three times for the same problem (when my vehicle go in reverse I was hearing a loud noise). More

Awesome! I am truly thankful to Sal Viviano and Joe in the body shop! These guys went above and beyond for me. After speaking with Joe about repairs to my ol I am truly thankful to Sal Viviano and Joe in the body shop! These guys went above and beyond for me. After speaking with Joe about repairs to my old lease and informing him of the poor treatment I had received at other dealerships and the bad luck I was having getting into a new lease, he instantly referred me to Sal. Sal made miracles happen and I am happily in my brand new Jeep Compass!!! I am thankful to both of them after being shot down by other dealerships and treated very poorly by several other sales people at those other dealerships. It's people like these guys that make a difference in the life of a busy single mom with not a lot of time on my hands or ability to shop around. I will be back when my lease is up for sure!!! Thanks AGAIN! Sincerely, Angela Atkinson More

Oil Change/Tire Rotation The new service guy (I forgot his name but he came from Suburban CDJR) was awesome. He made sure to check my concern that 5 quarts of oil be used for The new service guy (I forgot his name but he came from Suburban CDJR) was awesome. He made sure to check my concern that 5 quarts of oil be used for my JL rather than 6 for the JK. More