Sterling Heights Dodge Chrysler Jeep Ram - Service Center

First oil change on my new Jeep First time customer to the dealership. I have to admit it was a bit confusing to know where to go for the oil change but I figured it out! First time customer to the dealership. I have to admit it was a bit confusing to know where to go for the oil change but I figured it out! More

Took in for recall was done expeditiously They always take good care of me. Friendly informative courteous. Knowledgeable. Service area is very clean. Waiting area spacious complimentary They always take good care of me. Friendly informative courteous. Knowledgeable. Service area is very clean. Waiting area spacious complimentary WiFi t.v. Free coffe More

Best customer service I will recommend everyone to visit SHDC for the faster service and friendly advisor,everything was great and i was super happy with their service I will recommend everyone to visit SHDC for the faster service and friendly advisor,everything was great and i was super happy with their service More

Car came in for a second time in less than 3 weeks Check engine light came on for the second time in less than 3 weeks after being serviced for same problem. After a little discussion took the car with Check engine light came on for the second time in less than 3 weeks after being serviced for same problem. After a little discussion took the car without an appointment and repaired problem. Not sure why this wasn't fixed the first time but so far no more problems More

2007 Charger Repair My Charger had a few oil leaks. You repaired it and I took it home and there was still oil leaking so I had to bring it back a second time. Everything My Charger had a few oil leaks. You repaired it and I took it home and there was still oil leaking so I had to bring it back a second time. Everything was repaired the second time. More

Helpful on a my workday I had a one hour window between (7am-8am) to drop my vehicle off and get a lift to work from one of the courtesy Van's before my shift starts at (8am) I had a one hour window between (7am-8am) to drop my vehicle off and get a lift to work from one of the courtesy Van's before my shift starts at (8am) because the car rental place opened at 8am, James Jordan ! spoke with me about the work service to be performed on my vehicle, before I could ask for a courtesy lift to work, the service dept. was bringing a loaner vehicle to me to use till the warranty work on my vehicle was completed, I did not have time to thank Mr Jordan on the prompt service, thank you ! More

Wafaa was great and timely!!! I came on time as scheduled and left as was told on time. Wafaa was very helpful and addressed all my concerns. Car was washed as well, thank you ver I came on time as scheduled and left as was told on time. Wafaa was very helpful and addressed all my concerns. Car was washed as well, thank you very much! More

Expensive Compared to my regular dealer it was very expensive. I was told I had an appointment at 7am on Monday and when i did not get a call by noon I called t Compared to my regular dealer it was very expensive. I was told I had an appointment at 7am on Monday and when i did not get a call by noon I called them. I was told that it was not a guarantee that I would get my car back that day. I did eventually get my car but that was after 4 calls. More

Alternator failed My car was towed to Sterling Hts Dodge after the alternator failed. They did multiple recalls on it and got me my car back a day after they got it. Th My car was towed to Sterling Hts Dodge after the alternator failed. They did multiple recalls on it and got me my car back a day after they got it. They were also able to send a shuttle to pick me up at my house. Kept me informed the whole way of what was going on. Very fast and friendly staff! Highly recommend! More

Oil change too expensive!! Something was caught in an automatic rear seat preventing proper operation. I also wanted an oil change, tire rotation, and two recalls taken care of. Something was caught in an automatic rear seat preventing proper operation. I also wanted an oil change, tire rotation, and two recalls taken care of. The oil change/tire rotation cost nearly $100 due to full synthetic oil being required. The very next day I got a coupon for a full synthetic oil change for $39.95 from the dealership. Unbelievable!! More