Sterling Heights Dodge Chrysler Jeep Ram - Service Center

This service department is the worst ever this is the first time in 15 years i bought a dodge or chrysler and the service rep couldnt explain anything correctly and the service manager could care less ab first time in 15 years i bought a dodge or chrysler and the service rep couldnt explain anything correctly and the service manager could care less about you or your car this dealership is owned by a company and thats what they care about is how much money they make Go to a dealership with 1 owner or family owned dont get anything from Sterling dodge More

We purchased a new vehicle form them in September of 2010, their price was less than any of the other 4 dealerships we went to and they gave us more for our trade in. The vehicle has been in for servic 2010, their price was less than any of the other 4 dealerships we went to and they gave us more for our trade in. The vehicle has been in for service twice, the first time the defrost was not completely clearing the window, it turned out that a piece of foam was left in the duct during manufacturing and they showed us the foam. The second time this vehicle has needed service was for a door issue. The door has been realigned and works smoothly. Both times this vehicle had been in for service we were offered a ride home via the shuttle, or the use of a free rental. The car was returned to us clean and nothing was missing the from the vehicle including my glovebox , where I keep loose change and my iPod. The staff has been courteous and helpful, I would recommend them to anyone. More

The service department at this dealership overcharges for basic maintenance. The service department also does not follow recommended factory service procedures for servicing transmission, and violated Chr basic maintenance. The service department also does not follow recommended factory service procedures for servicing transmission, and violated Chrysler Corporate technical warnings, leading to imminent transmission damage. Dealer did not attempt to resolve the problem and avoided the truth and accountability. Chrysler is in sad shape. They are trying to make up for lost car sales by gouging customers in servicing of their vehicles. They do not give proper attention to the manufacturers specified procedures for maintenance. More

they tried to charge me a $100 deductible when it did not apply then they tried to charge me $60 labor on something that was covered under warranty. after fighting with these people about these 2 issues they apply then they tried to charge me $60 labor on something that was covered under warranty. after fighting with these people about these 2 issues they finally agreed i did not owe the money. but i wonder how many people they rob that don't know any better? they fixed an oil leak on my truck that required that they pull the transmission. when i got home i checked the truck for oil leaks that was fine but i noticed a ground strap that goes from the transmission to the under body was torn off instead just taking 1 nut off they tore it off and left it! More

The "Service Director", Don Ross is a raging pitbull with an anger management issue. If you like being screamed at by a bulky guy with anger issues then by all means bring your vahicle here. I will never buy an anger management issue. If you like being screamed at by a bulky guy with anger issues then by all means bring your vahicle here. I will never buy another Dodge or Chrysler product due to the horrable experience I have had at this dealership. More

This place has the greatest service pricing I've ever seen and the quality of work is super!!! A++ I would definitely recommend this dealer and have all my maintenance and repair work done there-and i di seen and the quality of work is super!!! A++ I would definitely recommend this dealer and have all my maintenance and repair work done there-and i didn't even buy the car there but I will now. Service is everything! More