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Sterling McCall Buick GMC

Houston, TX

4.4
409 Reviews

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 409 reviews

June 12, 2024

Appt set up 3 weeks ago. Today they tell me they need to order part More

by Chriswatson
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Call center?
Jun 13, 2024 -

Sterling McCall Buick GMC responded

Thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding.

June 08, 2024

excellent service professional agents courteous friendly staff knowledgeable mechanics better than Sewell, I think 🤔 😃 WOOHOO! More

by gx_encore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Esteban, service agent , Digital AirStrike, Luis Guerra
Jun 10, 2024 -

Sterling McCall Buick GMC responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 07, 2024

Sterling McCall, Buik GMC try hard to uphold the standards of great customer service in a timely manner. I leave feeling satisfied with the service I received. More

by vdelossantos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Rasmussen
Jun 08, 2024 -

Sterling McCall Buick GMC responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Again, thank you so much for your feedback. We hope you have a great day.

June 07, 2024

Sterling- McCall Buick GMC is the only dealership we use for service and purchasing new vehicles. Through their heritage dealerships and Sterling-McCall we have purchased 10 vehicles. Their service departme More

by ggardne148
Recommend Dealer
Yes
Employees Worked With
Basil Khan
Jun 09, 2024 -

Sterling McCall Buick GMC responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 03, 2024

Second time getting my vehicle serviced was on time both times other dealerships took up to five hours to do the same thing only took 1 1/2 hours and best of all I called in at 8 am setup appointment for 1 More

by Kmayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Arce
Jun 05, 2024 -

Sterling McCall Buick GMC responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 29, 2024

Service rep Basil quickly started my service request, kept on it and notified me when it was completed More

by Buick Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil
May 30, 2024 -

Sterling McCall Buick GMC responded

We're delighted to learn about your positive experience and the great assistance provided by Basil! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 27, 2024

Very pleased with my purchase, no complaints. Started off rocky but we eventually seal the deal. More

by Davis1979
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerald and Britney was outstanding , Digital AirStrike, James Arce, Luis Guerra
May 29, 2024 -

Sterling McCall Buick GMC responded

Congratulations on your new vehicle! We're thrilled to have delivered a pleasing sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

May 26, 2024

I normally start with positive but I can’t this time. The service dept. has lied & disappointed me after a second opinion. I have no trust within my service man anymore. I pray Sterling McCall Buick offe More

by ardoinc37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron
May 29, 2024 -

Sterling McCall Buick GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 29, 2024 -

Sterling McCall Buick GMC responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and earn your business, please contact me at kcooper@sterlingmccallbuick.com. I look forward to speaking with you. Kimono Cooper, General Manager

May 25, 2024

Worst experience ever nothing was repaired. It was just a scam Never using them again plus i'm thinking of taking legal action More

by shadie.nasser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Guerra
May 28, 2024 -

Sterling McCall Buick GMC responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and earn your business, please contact me at Kimono Cooper General Manager Sterling McCall Buick GMC (713) 776-4600 kcooper@Sterlingmccallcadillac.com

May 23, 2024

Great service! I was very happy with the service they provided for me highly recommend! More

by Camerontrry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department-Juanita
May 23, 2024 -

Sterling McCall Buick GMC responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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