Sterling McCall Buick GMC

Kassandra in sales and Floyd and Senate in Sales Management made my experience absolutely seamless and amazing. They made buying my dream SUV quick and seamless. I came to Sterling McCall after ha Management made my experience absolutely seamless and amazing. They made buying my dream SUV quick and seamless. I came to Sterling McCall after having a horrible experience with another dealership, who reneged on a deal. I am very appreciative of the sales team at Sterling McCall. More

Mr Basil did an excellent job regarding the replacement of my vehicle engine, he communicated with the GMC warranty department and kept me updated regarding the status. of my vehicle engine, he communicated with the GMC warranty department and kept me updated regarding the status. More

DO NOT recommend this dealership to anyone. On April 4, I signed paperwork and paid $6,000 down for what was advertised as a brand new 2025 GMC Terrain. The salesman, Darren, was great—but t On April 4, I signed paperwork and paid $6,000 down for what was advertised as a brand new 2025 GMC Terrain. The salesman, Darren, was great—but the rest of the experience was an absolute nightmare. I was later informed that the vehicle wasn’t even on-site when I signed. I had to come back the next day to get it, and it turned out to be a courtesy vehicle with over 2,000 miles on it—yet my paperwork listed it as “new” with only 5 miles. They even changed the oil before handing it over. I was told the deal was done, but when I called GM Financial a week later, they had no record of my financing. I was then told my financing wasn’t with them at all. After days of confusion and no answers, I was lured back to the dealership under false pretenses—being told I just needed to re-sign paperwork and they’d detail the car and give me a full tank of gas. Instead, I was told I had to return the vehicle or find a co-signer because my “employment couldn’t be verified” and my pay stubs came from a “fraudulent website”—which is completely false. I manage a legitimate business with an LLC, physical storefront, tax documents, and real payroll. I was sitting there when the bank called my employer and got verbal confirmation. What’s worse, I was offered no ride home, no rental, and no options after returning the car. I had to grab all my belongings using trash bags. I had just spent nearly $2,000 on six months of insurance and $250 for window tinting. The finance manager was dismissive and unprofessional, with no compassion whatsoever. His only solution was, “just cancel your policy.” Because of this situation, both of my children missed school for a full week, including their state testing. I also missed an important medical appointment for one of them. I was left without transportation for days, had my bank account frozen while waiting on the refund, and no one ever gave me a straight answer about why the deal fell through after the car was in my possession for two weeks. There’s so much more I don’t even have the energy to write. I’m waiting to hear back from corporate, because I will be reporting this situation to every level possible. This was unacceptable, misleading, and extremely damaging. More

The advisor was very professional. The pricing seemed a bit high as it usually is. The pricing seemed a bit high as it usually is. More

I was very dissatisfied today. I was overcharged and car wash not good. No help from manager Calvin or Aron I was overcharged and car wash not good. No help from manager Calvin or Aron More

Sterling McCall Buick GMC is wonderful! ! Service Advisor Basil is the best!! He always takes care of my car when I bring it in for regular maintenance or repair. He is kind, courteous, k ! Service Advisor Basil is the best!! He always takes care of my car when I bring it in for regular maintenance or repair. He is kind, courteous, knowledgeable about every aspect of the vehicle, and patient with me when I ask dumb questions!! All of the people that I have met at this dealership are awesome. From Basil, my Service Advisor, to Chris the Repair Manager, to the guy in the parts department, and to Craig, the General Manager… they are a great team!! More

This dealership is prompt reliable and to the point my request was completed. My truck came out clean and time manner. Great job guys. request was completed. My truck came out clean and time manner. Great job guys. More

Good staff, prompt service and efficient buying process. The entire process was easy to manage. I had a great sales rep. The entire process was easy to manage. I had a great sales rep. More

I have 2 months with my used car I just bought it, and they didn’t even replace my battery with a new one, so I had to pay for it that’s ridiculous thanks they didn’t even replace my battery with a new one, so I had to pay for it that’s ridiculous thanks More

At the same time, record the car inspection process for customers to see! I really like this! customers to see! I really like this! More