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Sterling McCall Buick GMC

Houston, TX

Overview
Reviews
Vehicles
4.3
231 Reviews
Call Dealership (713) 776-4600

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 231 reviews

November 16, 2023

Love going at this location Aaron always takes good care of me. He has the best customer service. More

by kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Service Adviser
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Nov 18, 2023 -

Sterling McCall Buick GMC responded

It's fantastic to hear about your positive experiences at Sterling McCall Buick GMC with Aaron! Having a service advisor who consistently provides excellent customer service can truly enhance the dealership experience. Thank you for your business, and we look forward to serving you again in the future.

Helpful
November 15, 2023

My battery was slow to start and the dealership told me to come right in. Got to me immediately after I got there, everyone was extremely friendly and helpful More

by cbarrowman11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan very helpful
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Nov 16, 2023 -

Sterling McCall Buick GMC responded

Thank you for your kind words! We're delighted to hear that you had a top-notch experience during your visit. Providing exceptional customer service is a top priority for us, and your feedback is greatly appreciated. Thank you for your support!

Helpful
November 14, 2023

Great service, very friendly people, very easy to drive in and have service done 👌awesome! More

by buck4560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil Khan five stars
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Nov 16, 2023 -

Sterling McCall Buick GMC responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 09, 2023

Their way of thinking negotiating price is to take off a couple hundred off a truck listed for 65900. I passed on it. Seemed greedy. More

by Krbrink1970
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Digital AirStrike
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Nov 09, 2023 -

Sterling McCall Buick GMC responded

Thank you for bringing this to my attention. I apologize for the poor customer service you experienced during your last visit. I would like an opportunity to address your concerns and to earn your business, please contact me via email. I look forward to speaking with you. Kimono Cooper General Manager | Sterling Mccall Buick Gmc Kcooper@group1auto.com

Nov 09, 2023 -

Krbrink1970 responded

I asked what the lowest he would go on a truck that has been there 33 days. He said it was priced for a quick sale. Not so quick at 33 day's. He didn't ask about my counter offer. They lost the sale over $492.00. I will pay more at another dealer just so he doesn't get the commission off my sale.

Helpful
November 08, 2023

It was incredibly easy to set up the appt When I showed up the attendant got my advisor and before you know it it, my car was complete. Been getting service done at Sterling McCall for last 10 years. More

by Tbaumann42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Rasmussen
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Nov 10, 2023 -

Sterling McCall Buick GMC responded

We are thrilled to hear that you had an incredible experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 08, 2023

Salesman was great. Service was also great. Xxxx xxxxxx xxxxxxxxxxxxxxx xxx xxx xxx xxx xxx More

by stope4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike, James Arce, Luis Guerra
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Nov 10, 2023 -

Sterling McCall Buick GMC responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 03, 2023

Great customer service and great people. Always willing to go above and beyond expectations. I will always come back and send people I know there as well. If you go ask for Keith Mack, Clay, More

by trecrain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike, James Arce, Luis Guerra
Report | Print
Nov 07, 2023 -

Sterling McCall Buick GMC responded

Congratulations on your new vehicle! We are thrilled that Keith, Clay, and Chris provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

Helpful
November 03, 2023

Great process from beginning to end. Sales and management and I worked together to make a deal. Unlike previous times, I didn’t leave feeling like I was taken advantage of. More

by HardStakes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Floyd Lopez
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Nov 07, 2023 -

Sterling McCall Buick GMC responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
October 26, 2023

Great service department, helped quickly on arrival. Car serviced on time and as promised. Text notifications were great, highly recommend them. More

by L_Aparicio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Marin
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Nov 01, 2023 -

Sterling McCall Buick GMC responded

A great service department that provides prompt assistance upon arrival services your car on time and as promised, and uses text notifications is a recipe for a positive service experience. I'm glad to hear that you had such a good experience and that you highly recommend us. Thank you for your business, and we look forward to serving you again in the future.

Helpful
October 20, 2023

Service Representative was professional and took care of everything completely with no delays. This dealership continues to be great and courteous! More

by JA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Oct 24, 2023 -

Sterling McCall Buick GMC responded

It's wonderful to hear that the service representative was professional and ensured that everything was taken care of without delays. Consistent great service and courtesy are valuable qualities of any dealership. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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