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Sterling McCall Cadillac
Houston, TX
63 Reviews
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63 Reviews of Sterling McCall Cadillac
April 04, 2019
Trade-in still in my name after 8 months After positive dealings with a now-ex-employee, when I tried to purchase my car, about $2,000 in fees were tacked on, which I objected to and were tak After positive dealings with a now-ex-employee, when I tried to purchase my car, about $2,000 in fees were tacked on, which I objected to and were taken off because my face does not have a filter. Then there was nothing offered for my trade-in, so I walked out, and the man I took with me (because few women get fair deals anyway) was asked what it would take. He told them $750, and it was honored. So, I left with a bad taste but not a terrible one. Then I had to call to have my plates mailed because there was a week to go on the temp plates. The salesperson should have mailed them, but he no longer worked there, and apparently mine and many other people's were sitting around waiting to claimed. Now, about 8 months later, I've received a registration renewal for my trade-in, meaning that the title, which was mailed to the dealership to the attention of the finance gentleman who was very friendly and helped improve the experience, has not been transferred and no one is answering the phone. I'll keep calling and will hope that under new management these issues will be remedied, More
by Unsatisfied customer
Employees Worked With
Cannot remember
Helpful October 12, 2018
Horrible Experience! I drove out of state to purchase a vehicle with this dealership. I worked with a sales agent named Sharon. She was pleasant at first until the I disco I drove out of state to purchase a vehicle with this dealership. I worked with a sales agent named Sharon. She was pleasant at first until the I discover they were over charging on title fees over 700 dollars and would not adjust after confirming they were off a lot. Also as a previous review stated they do not include the extended warranty on their CPO. They will charge a extra fee up to $3,000 as a was told. Never heard back from Sharon or David (sales manager) when I confront with the over priced title fees as they listed. I’m sure they riped somebody else off because I never heard from them again. I would advise you look over your purchase agreement carefully!!! More
by Renee
Employees Worked With
Sharon- sales, David- Sales manager
September 18, 2018
no service I purchased this 2000 Escalede from David Taylor Cadillac.i towed it in for diagnostic service and repairs they refused to service vehicle had tow ve I purchased this 2000 Escalede from David Taylor Cadillac.i towed it in for diagnostic service and repairs they refused to service vehicle had tow vehicle to a Chevrolet dealer in East Bernard,Texas for repairs. More
by loyce65
Employees Worked With
Ramon
May 04, 2018
Steer clear of this dealership Salesperson was very unprofessional and the dealership charges extra for warranties on Certified Pre-Owned Cadillacs. This is in stark contrast to man Salesperson was very unprofessional and the dealership charges extra for warranties on Certified Pre-Owned Cadillacs. This is in stark contrast to many, if not most, of the other Cadillac dealerships that include the warranty with their certified cadillacs. This equates to thousands of dollars difference. Also, the Cadillac I drove was dirty, shook at 60 mph, and was definitely not up to certified standards. I did not buy from this dealership, and I never would. Steer clear of this dealership. More
by T
Employees Worked With
Used car Dept.
April 20, 2018
used 2017 cadillac purchase after driving 177 miles to buy a premium luxury model cts , when they brought the car out it had the cheapest set of wheels on it that you could poss after driving 177 miles to buy a premium luxury model cts , when they brought the car out it had the cheapest set of wheels on it that you could possibly get, probably off a base model, so I ended up spending over $1700.00 for a set of painted chrome wheels not even real chrome, and I had asked previously if they had two sets of keys and fobs with the car and the sales lady said oh yes. then after I had paid for the car and was ready to go, I asked for the second set of keys and the saleslady said we cant find them , and the manager said he would not do anything about it, that I would have to buy another set. after much loud voice raising the saleslady said she would pay for a set and we left for home. two weeks later still no key, I called and she said I have to wait till my next paycheck, but the keys did come about 2 days later and I was told I would have to pay for the cost of programing the fob and cutting the key. I had it done and finally got reimbursed by the gm. More
by cb
Employees Worked With
sharon collins
March 07, 2018
GO TO SEWELL CADILLAC - NOT THIS SHADY PLACE They only care about selling you a new auto. Not servicing your existing auto. Have had Escalade in numerous times for multiple issues. They usuall They only care about selling you a new auto. Not servicing your existing auto. Have had Escalade in numerous times for multiple issues. They usually get it on the third try. Latest issue is they won't honor a warranty for chrome coming off my wheels of a 3 year old auto with $24K miles on it. $80K for an auto that has peeling wheels! Go Figure! My next auto will be a Ford or a Chevy. These are overpriced and not worth it. More
by Cadillac Owner
Employees Worked With
multiple
September 25, 2017
Worse than Third Rate Used car dealership They did not honor their advertised price, did not perform their 172-Point vehicle inspection and recondition check, then wrecked my SRX the day they They did not honor their advertised price, did not perform their 172-Point vehicle inspection and recondition check, then wrecked my SRX the day they were to deliver it and do not want to completely repair the body work. "Attitude reflects Leadership!" resonates Extremely poor customer service and poor service repair all the way to the top, General Manager K. Cooper. More
by CherylD
Employees Worked With
Darwin Lewis, Ramon Zapata, Zeke Gates and Kimono Cooper
June 23, 2016
2011 BUICK REGAL Too many issues wrong with the car before the warranty expired, however, now that the warranty is expired the same issues that was being brought to th Too many issues wrong with the car before the warranty expired, however, now that the warranty is expired the same issues that was being brought to their attention earlier has gotten worst and they want to charge you these high prices. I have had an engine replaced, on the second transmission within one month of replacing the transmission. They have destroyed my gear, replaced the seat warmers 3 times within two years. Now the car is squeaking badly. Only after changing my transmission did this noise occur. I got a second opinion at this point and I have been told that they did not put a cap on the transmission because there is a hole in it. The dealership claims the hole is normal and that is not causing the noise. All throughout this process they practically was willing to give me a brand new car to trade in the one I bought. I declined it because I will never buy another car that this dealer promotes. More
by Tonya and Tyrone Walton
Employees Worked With
Mike
April 23, 2016
marketing gimmick is an epic fail Let me start by saying my nightmare began when I received a letter in the mail stating that David Taylor Cadillac wanted to purchase my 2013 Cadillac Let me start by saying my nightmare began when I received a letter in the mail stating that David Taylor Cadillac wanted to purchase my 2013 Cadillac ATS. The letter said they want me to demo any car of my choice and would even pay for me and a guest to dine at any of the Pappas restaurants. As a treat, they would detail my car while it was left there over night and all I had to do was sit through a 20 minute presentation. Here's what really happened? I showed up at the dealership and the sales guy Tim was very cordial until it became clear i was not going to buy a car that day. even after i told them about credit issues i experienced and how i wouldn't qualify for another lease they found it necessary to run my credit anyhow. After being denied said they would go ahead and give me the loaner because the flyer said they had to. I spent 45 minutes the first day at the dealership and when I asked about the gift card they promised, they didn't have any. i left empty handed and went home. the next day when it was time to take the car back, no one even greeted me or acknowledged I was standing in the middle of the showroom waiting for my keys. I finally went to the new car sales manager Walter Thomas and asked about my car. Let's pause for a moment and discuss Mr. Thomas. His cavalier yet smug attitude had my jaw to the floor as he told me i was only getting a $25 gift card which should feed two people at Pappas Steakhouse. He turned to me and literally said I should be grateful because 'how often do people give me $25 for food.' I gave him the loaner key and told him this was a joke and he laughed. Not only that, but he made a spectacle by calling 3 others to follow him and make sure I turned in their car. one inspected the inside while the other checked the exterior. like a high school pack of bullies they laughed and walked away without giving me my keys. I called out Mr Thomas for not giving me the keys and he said "stay there ill go grab them." He threw me the keys as he was withing 5 ft of me and laughed about it while he was walking away. i got in the car and not only was my car not detailed as promised, but in worse condition as trash has been put on the floors. the exterior had dirt from the previous rainfall and it was abundantly clear they did absolutely nothing. He walked back as shouted to him from across the lot and stood next to me and my friend and asked me 4 times if the car was clean. finally i asked him what he thought and he said, "I think you should go enjoy dinner on us." I have been a customer at david taylor since 2013 and in spite of a bad experience, i kept returning. This was more than a bad experience. This was outright hostility towards a customer that was going to be a continuous shopper at that dealership. Oh I also forgot to mention I bought tire and rim coverage when I had 4 new tires put on after they misstated the safety conditions of the previous set. An oversight that could have cause great damage to my car, myself, and anyone else on the road that I hit. When asked to verify the coverage he passed the buck to the other departments and said they didn't know. this was a question i asked 24 hours before. If they would have just looked at my car, much less appraise it, they would've seen it definitely needs a new tire and rim. The rim is bent beyond repair and the friction is causing the tire to come apart. Hence I need to get it replaced NOW. Sorry for the rant but I am disgusted. So I will take my $25 gift card and have ONE GLASS OF WINE on David Taylor for this garbage. Oh and David Taylor... take me off your list. More
by trader020
Employees Worked With
walter thomas, tim wilson
March 22, 2016
Preowned certified purchase We had the most wonderful experience buying my husband's dream car, 2013 CTS Coupe!! Our salesman consultant, Juan Rodriguez was excellent and made ou We had the most wonderful experience buying my husband's dream car, 2013 CTS Coupe!! Our salesman consultant, Juan Rodriguez was excellent and made our purchase seamless!!! He was so professional and very knowledgeable!!! He went beyond the call of duty to make sure we received exceptional service!!!We are definitely going to refer my brother to him to purchase his Cadillac!!! Excellent job!!! More
by Peabody
Employees Worked With
Juan Rodriguez
